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Interview with Dharma

Edmen • Jul 01, 2020

1. Tell us a little about your background and why you decided to become a Disability Support Worker?


I am Dharma Dotel and I have been living in Rockhampton for more than 13 years now. From the first year of arrival, I am have been involved with multicultural activities in our local communities. I worked as a chef before I joined Edmen as a Disability Support Worker. I am passionate about helping people achieve their goals. I feel satisfied when my small efforts are able to bring smiles on the faces of others, and that is the main reason behind my interest in becoming a Disability Support Worker.


2. Why did you choose to work with Edmen?


While working as a chef, I had very limited time to spend with my family and enjoy activities outside of work. Edmen provides better work-life balance which gives me more opportunity to be with my family. I love the flexible work environment and super friendly colleagues I get to work with every day.


3. What kind of work do you do on a day-to day with your clients?


I assist clients in their everyday tasks/activities which includes work around daily living (ADLS), meals preparation, giving medications, activities, cleaning, washing, cooking and fun. Previously, being a chef I am also known to make great meals. Throughout all these activities and ADLS, I encourage and support clients to involve as much as they can to ensure their independence.

4. What has your experience been like working with Edmen?


Amazing! The work environment is friendly and supportive. The flexible time schedule provides me with more time for family and social life. My Service Coordinator, Nick Srbjakoski, has been particularly amazing as he has made effort in contacting me multiple times to ask about my conditions during these recent times with the crisis. I have been very impressed by this and felt extremely supported.

5. What’s your favourite memory as a Disability Support Worker with Edmen?


My favourite memory was when I was working in a residential home. I had made lunch for our customer who barely ate anything as he usually refused his meal. One day I cooked the meal for him and he said “I love the meal and thank you for the lovely meal today, I can’t wait until you are next on the shift”. I felt content with such a compliment and felt as though I was doing a good job in taking care of him.

6. What impact do you feel you have on your client’s lives?


As a direct Disability Support Worker, my activities and responsibility make a huge impact on my client’s lives. I believe that one needs to be genuine and authentic in order to take care and create impact in the lives of others. My goal is to make sure the clients feel happy and safe at all times.

7. What’s the most rewarding thing about being a Disability Support Worker?


As a Disability Support worker the most rewarding part of the job is helping people to build skills that enable them to make decisions affecting their lives and live as independently as possible.

8. What do you love most about your role?


A support worker role is very rewarding because I am making a genuine difference to the quality of individuals’ life. I am able to provide support to vulnerable individuals who have a range of different needs, such as mental health issues, learning disabilities, medical conditions or physical disabilities. And from those different scenarios, I get opportunities to learn and think out of the box.

9. Would you recommended Edmen to other people looking to work in the industry?


I would 100% would recommend Edmen.


Edmen are an excellent company to work with, with a professional workforce that is devoted to taking care of their workers. I would highly recommend Edmen to others who are looking to join a genuine workplace with many benefits.


Edmen Community Staffing Solutions Blog

By Samantha McEachern 21 Mar, 2024
Hello there! I'm Samantha, a Service Delivery Manager at Edmen. Today, I want to share some tips on how you can really make the most out of being a casual disability or youth support worker with Edmen. Casual work offers flexibility, diverse experiences, and plenty of benefits. So, let's dive in and discover how you can make it work for you. Q: How can I build a good relationship with my Service Coordinator? A: Building a strong relationship with your Service Coordinator is key to succeeding as a casual support worker. Here are a few tips to help you out: Stay in touch: Communication is crucial! Keep your Service Coordinator updated on your availability, preferred types of work, and any changes to your circumstances. Be reliable: Show them you're dependable by being punctual and fulfilling your shifts responsibly. If you encounter any issues, make sure to communicate them promptly. Seek feedback: Don't be afraid to ask for feedback on your performance. It will help you improve your skills and show your willingness to grow. Maintain professionalism: Always conduct yourself professionally. Respect confidentiality, establish clear boundaries, and demonstrate your genuine passion for the work. Q: Why is it important to communicate and update availability and preferences in advance? Communicating your availability and preferences in advance is important for several reasons: Finding suitable assignments: By keeping your Service Coordinator informed, you increase the chances of being assigned to shifts that match your availability. Optimising your schedule: Regularly updating your availability allows you to plan your personal commitments effectively. It helps you prioritise shifts that work best for you and enables the Service Coordinator to allocate shifts efficiently. Demonstrating reliability: Consistent communication and timely updates show your Service Coordinator that you're committed and dependable. This can lead to more opportunities in the future. Edmen has made this easy for staff via their app, which enables workers to set their ongoing availability for up to 90 days as well as adjust on a day basis.
Person sitting on scales balancing work and study
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Embarking on a journey as a youth worker or disability support worker while simultaneously pursuing studies is no small feat. The unique challenges and rewards that come with such roles require a delicate balance between education and practical experience. In this blog post, we'll explore practical tips and offer encouragement to help students successfully navigate this balancing act, making the most of their roles and education. Effective Time Management One of the key skills to master when juggling work and studies is effective time management. Create a realistic schedule that allocates dedicated time for both work and study commitments. Utilise tools like calendars, planners, or productivity apps to stay organized and ensure deadlines are met. Communication with Edmen Service Coordinator Your Edmen Service Coordinator is there to support you on your journey. Regular communication is crucial – keep them informed about your study commitments and work availability. This will help them tailor your work schedule to accommodate your academic responsibilities, fostering a collaborative and supportive environment. Maximising Support and Supervision Sessions (for Youth Workers) Engage actively in support and supervision sessions provided by Edmen. These sessions offer valuable insights, guidance, and a platform to discuss any challenges you may be facing. Share your goals and concerns to receive personalized advice and mentorship, helping you grow both professionally and academically. Leveraging Edmen’s Free Counselling EAP Services As a student juggling work and studies, it's normal to experience stress and pressure. Edmen offers access to Employee Assistance Program (EAP) services, including free counselling sessions. Don't hesitate to reach out when needed; these resources are designed to support your mental well-being, providing a confidential space to discuss any challenges you may be facing. Self-Care Matters Balancing work and studies can be demanding, so prioritize self-care. Allocate time for activities that bring you joy and relaxation. Whether it's exercising, reading, or spending time with loved ones, taking care of your well-being is essential to maintain a healthy work-study-life balance. Set Realistic Goals Establish achievable short-term and long-term goals. Break them down into manageable tasks and celebrate your accomplishments along the way. This approach will keep you motivated and focused, providing a sense of direction during busy times. Collaborate and Network Connect with fellow students, colleagues, and professionals in the field. Sharing experiences, insights, and tips can be mutually beneficial. Attend networking events or join online communities to expand your support system and gain valuable perspectives. Optimising Work-Life Balance with Edmen's Active App Edmen's Active app streamlines managing your work-life balance. Use it to proactively update your availability, especially during intense study periods or holidays, when your availability may change. By blocking out or updating your schedule in advance, you help your Service Coordinator schedule shifts more efficiently. Utilise University Support Services Remember, your university or educational institution is invested in your success. If you find yourself struggling with the demands of study and work, don't hesitate to reach out for help. Universities and training organisations often offer a range of support services, including study planning, advice, and feedback. Additionally, many institutions provide dedicated well-being services to support students during challenging times. Check with your organisation to explore the available resources and make the most of the support offered to ensure a well-rounded and successful academic journey.  Balancing studies and a career in youth or disability support can be challenging, but with effective time management, open communication, and a focus on self-care, it's entirely possible. Utilise the support available through Edmen and your university or training provider, make the most of supervision sessions, and don't hesitate to access the counselling services provided. Remember, this journey is a learning experience, and each step forward is a step toward both personal and professional growth. Embrace the challenge, stay positive, and enjoy the rewarding journey of making a difference in the lives of others.
By Marlyn Soulakelles 19 Mar, 2024
Let's face it, unpaid placements can create barriers for students from disadvantaged backgrounds. A recent article in the ABC highlighted the case of a social worker student who had to take almost a year off from university just to be able to save up for a 1,000 hour or 10 month placement. Amid a cost of living crisis, this is not an isolated incident. Many students face similar challenges, limiting their access to valuable work experience and potentially hindering their future career prospects. Now under the spotlight, unpaid placements have been flagged as an area in need of serious reform by the largest review of the university sector in decades. Mandatory work placement serves as a cornerstone to many university degrees and courses. Placement hours students are required to complete varies but are significant. For example, to become a Youth Worker is between 120-400 hours. Students studying a certificate in disability support need to complete at least 120 hours. While nursing students need to complete at least 800 hours of placement. Generally, these positions are unpaid. Paying students for their placements is not just the right thing to do; it's also beneficial for employers. Here at Edmen it’s something we’ve committed to. Our Kickstart program supports Queensland students studying a recognised qualification for residential youth work. Under the program, students earn while they learn and get paid for their placement hours, whilst working in a supportive environment with our community service partners. We’ve seen firsthand that paying students to complete their placement hours improves the work that they do. They are more likely to be motivated and committed to their roles, leading to better outcomes for students, service providers and our community at large. It’s my view that Youth Workers are a vital profession in our community and all students should have access to paid placements in much the same way trade students undertake apprenticeships. For this to happen though, serious reform is needed along with more government funding. But while there’s still a lot of work to be done when it comes to making student placements more equitable, we see Kickstart as a step in the right direction. If we want to attract the students that the youth support service sector desperately needs, working for free shouldn’t be a requirement to kickstart careers. Following the success of the Kickstart program, we have launched our Kickstart event series aimed at students and prospective youth workers in regional centres. Our first event will be held in Toowoomba on March 20 th and 21 st at Toowoomba City Library. Register now to secure your free ticket.
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Illustration of a kangaroo and outback setting on a green background with text
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Youth and Disability Support Workers Jobs in Rural and Remote Australia Are you looking for a thrilling change? Do you hold a rural and remote visa or dream of exploring some of Australia's regional communities? Edmen has exciting opportunities waiting for you in regional, rural and remote communities across the country. Discover why you should consider this exciting change:
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Tell us a bit about yourself I’m a Residential Youth Worker with Edmen in the Central Coast. I started working with Edmen at the beginning of the year and I support young people in out of home care. I’m also currently studying a Bachelor of Social Work. What do you want to do after finishing university? I’m currently studying social work which aligns well with Youth Work. I want to go into child protection after uni so having this background and experience in the Youth sector is helpful. I’ve gained a wide variety experience working in the residential houses. What type of settings do you work in? I work at three main types of houses that provide different levels of support. There’s a house that runs a 13 week program for young people so that’s shorter term care. I also work in houses that provide 1 to 1 support and group homes. What does a typical day at work look like? A typical day would involve a morning activity after the young people wake up, this could involve cooking or cleaning. Our role is to help them develop their skills so once they grow up, they can look after themselves in the adult world. During the day we do all sorts of things, we go to the beach, we go to the park, we go shopping. How old are the young people you support? They are anywhere between 8 to 16 or 17. What do you like most about working with Edmen? The thing I like most about working with Edmen is the flexibility. They [Edmen] have a lot of contracts with out of home providers so there are a lot of places for us to work. I’m a university student so it’s hard to find a job to fit in with my schedule but Edmen works well because I can go and do what I need to do while also making a decent living. Do you have any advice for people wanting to get into Youth Work? If you want to get into Youth Work, firstly you must have a passion for supporting children and young people in their transitional years. It does take a lot of patience and you have to be passionate about it. I think it’s also worth noting that you need good communication skills and de-escalation skills, as well as self-confidence. You’ve got to know yourself - you can’t go into this job insecure. Do you have any highlights or moments that have stuck with you as a Youth Worker? There was one instance where a young person I support was having a bad day and there’s this TikTok game called ‘Randonautica’ which gives you a random location to go out and explore. This young person suggested we go out and play this game so we did and her mood completely changed. Once we got home, all she could talk about was how much fun we had on our scavenger hunt. It’s these little things like this that you think are insignificant which stay with these young people. Our job is to make this time of their lives as positive as possible. Have the young people taught you anything? Yes, they’ve taught me so much. I always joke that I know what all the kids are into now days. But on a personal level, I’ve learnt so much about myself and really developed my communication skills. What’s next for you? I should graduate in June next year so I hope to use my experience gained at Edmen to work at Department of Communities and Justice (DCJ).
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Edmen Community Staffing Solutions Blog

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Hello there! I'm Samantha, a Service Delivery Manager at Edmen. Today, I want to share some tips on how you can really make the most out of being a casual disability or youth support worker with Edmen. Casual work offers flexibility, diverse experiences, and plenty of benefits. So, let's dive in and discover how you can make it work for you. Q: How can I build a good relationship with my Service Coordinator? A: Building a strong relationship with your Service Coordinator is key to succeeding as a casual support worker. Here are a few tips to help you out: Stay in touch: Communication is crucial! Keep your Service Coordinator updated on your availability, preferred types of work, and any changes to your circumstances. Be reliable: Show them you're dependable by being punctual and fulfilling your shifts responsibly. If you encounter any issues, make sure to communicate them promptly. Seek feedback: Don't be afraid to ask for feedback on your performance. It will help you improve your skills and show your willingness to grow. Maintain professionalism: Always conduct yourself professionally. Respect confidentiality, establish clear boundaries, and demonstrate your genuine passion for the work. Q: Why is it important to communicate and update availability and preferences in advance? Communicating your availability and preferences in advance is important for several reasons: Finding suitable assignments: By keeping your Service Coordinator informed, you increase the chances of being assigned to shifts that match your availability. Optimising your schedule: Regularly updating your availability allows you to plan your personal commitments effectively. It helps you prioritise shifts that work best for you and enables the Service Coordinator to allocate shifts efficiently. Demonstrating reliability: Consistent communication and timely updates show your Service Coordinator that you're committed and dependable. This can lead to more opportunities in the future. Edmen has made this easy for staff via their app, which enables workers to set their ongoing availability for up to 90 days as well as adjust on a day basis.
Person sitting on scales balancing work and study
21 Mar, 2024
Embarking on a journey as a youth worker or disability support worker while simultaneously pursuing studies is no small feat. The unique challenges and rewards that come with such roles require a delicate balance between education and practical experience. In this blog post, we'll explore practical tips and offer encouragement to help students successfully navigate this balancing act, making the most of their roles and education. Effective Time Management One of the key skills to master when juggling work and studies is effective time management. Create a realistic schedule that allocates dedicated time for both work and study commitments. Utilise tools like calendars, planners, or productivity apps to stay organized and ensure deadlines are met. Communication with Edmen Service Coordinator Your Edmen Service Coordinator is there to support you on your journey. Regular communication is crucial – keep them informed about your study commitments and work availability. This will help them tailor your work schedule to accommodate your academic responsibilities, fostering a collaborative and supportive environment. Maximising Support and Supervision Sessions (for Youth Workers) Engage actively in support and supervision sessions provided by Edmen. These sessions offer valuable insights, guidance, and a platform to discuss any challenges you may be facing. Share your goals and concerns to receive personalized advice and mentorship, helping you grow both professionally and academically. Leveraging Edmen’s Free Counselling EAP Services As a student juggling work and studies, it's normal to experience stress and pressure. Edmen offers access to Employee Assistance Program (EAP) services, including free counselling sessions. Don't hesitate to reach out when needed; these resources are designed to support your mental well-being, providing a confidential space to discuss any challenges you may be facing. Self-Care Matters Balancing work and studies can be demanding, so prioritize self-care. Allocate time for activities that bring you joy and relaxation. Whether it's exercising, reading, or spending time with loved ones, taking care of your well-being is essential to maintain a healthy work-study-life balance. Set Realistic Goals Establish achievable short-term and long-term goals. Break them down into manageable tasks and celebrate your accomplishments along the way. This approach will keep you motivated and focused, providing a sense of direction during busy times. Collaborate and Network Connect with fellow students, colleagues, and professionals in the field. Sharing experiences, insights, and tips can be mutually beneficial. Attend networking events or join online communities to expand your support system and gain valuable perspectives. Optimising Work-Life Balance with Edmen's Active App Edmen's Active app streamlines managing your work-life balance. Use it to proactively update your availability, especially during intense study periods or holidays, when your availability may change. By blocking out or updating your schedule in advance, you help your Service Coordinator schedule shifts more efficiently. Utilise University Support Services Remember, your university or educational institution is invested in your success. If you find yourself struggling with the demands of study and work, don't hesitate to reach out for help. Universities and training organisations often offer a range of support services, including study planning, advice, and feedback. Additionally, many institutions provide dedicated well-being services to support students during challenging times. Check with your organisation to explore the available resources and make the most of the support offered to ensure a well-rounded and successful academic journey.  Balancing studies and a career in youth or disability support can be challenging, but with effective time management, open communication, and a focus on self-care, it's entirely possible. Utilise the support available through Edmen and your university or training provider, make the most of supervision sessions, and don't hesitate to access the counselling services provided. Remember, this journey is a learning experience, and each step forward is a step toward both personal and professional growth. Embrace the challenge, stay positive, and enjoy the rewarding journey of making a difference in the lives of others.
By Marlyn Soulakelles 19 Mar, 2024
Let's face it, unpaid placements can create barriers for students from disadvantaged backgrounds. A recent article in the ABC highlighted the case of a social worker student who had to take almost a year off from university just to be able to save up for a 1,000 hour or 10 month placement. Amid a cost of living crisis, this is not an isolated incident. Many students face similar challenges, limiting their access to valuable work experience and potentially hindering their future career prospects. Now under the spotlight, unpaid placements have been flagged as an area in need of serious reform by the largest review of the university sector in decades. Mandatory work placement serves as a cornerstone to many university degrees and courses. Placement hours students are required to complete varies but are significant. For example, to become a Youth Worker is between 120-400 hours. Students studying a certificate in disability support need to complete at least 120 hours. While nursing students need to complete at least 800 hours of placement. Generally, these positions are unpaid. Paying students for their placements is not just the right thing to do; it's also beneficial for employers. Here at Edmen it’s something we’ve committed to. Our Kickstart program supports Queensland students studying a recognised qualification for residential youth work. Under the program, students earn while they learn and get paid for their placement hours, whilst working in a supportive environment with our community service partners. We’ve seen firsthand that paying students to complete their placement hours improves the work that they do. They are more likely to be motivated and committed to their roles, leading to better outcomes for students, service providers and our community at large. It’s my view that Youth Workers are a vital profession in our community and all students should have access to paid placements in much the same way trade students undertake apprenticeships. For this to happen though, serious reform is needed along with more government funding. But while there’s still a lot of work to be done when it comes to making student placements more equitable, we see Kickstart as a step in the right direction. If we want to attract the students that the youth support service sector desperately needs, working for free shouldn’t be a requirement to kickstart careers. Following the success of the Kickstart program, we have launched our Kickstart event series aimed at students and prospective youth workers in regional centres. Our first event will be held in Toowoomba on March 20 th and 21 st at Toowoomba City Library. Register now to secure your free ticket.
Navigating Parenthood and Career
By Nicole Gulevski 29 Feb, 2024
Nicole Gulevski, Operations Manager at Edmen, shares her experience of returning to work after maternity leave.
By Shazamme System User 18 Feb, 2024
We sat down with Edmen Youth Support Worker, Precious, to chat about what he gets up to in a typical day at work supporting young people at the Department of Child Protection in South Australia. Read on to hear what he has to say about his job, what made him pursue a career in youth work with Edmen and why he doesn't look back.
Trauma informed care in Youth Work - why it matters.
12 Feb, 2024
In this blog post, we'll explore what it means to provide trauma-informed care in Youth Work and why it's an essential approach to fostering healing and resilience.
Illustration of a women standing in front of a window with dark sky and moon showing
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Understanding Active Night Shifts Are you considering a career as a youth worker, or have you recently started your journey in this field? If so, you may have heard about something called an "Active Night Shift." In this blog post, Rana Kutup, Edmen Service Leader, sheds light on what an Active Night Shift entails, what's expected of you, and the vital importance of adhering to a code of conduct designed to protect the safety of both you and the young people you're responsible for.
Illustration of a kangaroo and outback setting on a green background with text
13 Dec, 2023
Youth and Disability Support Workers Jobs in Rural and Remote Australia Are you looking for a thrilling change? Do you hold a rural and remote visa or dream of exploring some of Australia's regional communities? Edmen has exciting opportunities waiting for you in regional, rural and remote communities across the country. Discover why you should consider this exciting change:
Support and Supervision: Helping you succeed at Edmen
23 Nov, 2023
Edmen's Support and Supervision Coordinator, Peter, runs through what we do at Edmen to support our Youth Workers to be the very best at what they do.
flex fuel flourish logo and images of the wellbeing initiatives, fruit, stretches, outdoor meetings
21 Sep, 2023
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