Workforce Solutions
Why Edmen?
As one of Australia's largest dedicated providers of community service workers, we understand the challenges that come with managing a contingent workforce. For most organisations, more frontline staff equals more time spent on rostering, admin, and emergency shift filling.
Edmen helps community service organisations streamline their workforce management by recruiting qualified workers and integrating our purpose-built workforce solutions and rostering technology with your existing processes.
Workforce Partnerships
We offer three workforce models that are designed to streamline your staff management, reduce overhead costs and increase productivity. We work with each client to tailor and customise the models to suit their needs and any existing operational processes.
Supplementary Workforce
Service
Working in partnership with your organisation, Edmen recruits, manages and rosters a quality pool of casual employees to compliment your permanent staff base.
Managed Workforce Service
From recruiting to roster management, to compliance and payroll, Edmen takes care of all of your workforce processes, eliminating the need for expensive staffing systems.
Permanent
Recruitment
We recruit permanent specialist and senior community services roles across Youth and Child, Mental Health, Aged Care and Disability service sectors.
“The strength of the Partnership works because Edmen works as a complimentary workforce solution, but it’s still our responsibility to ensure those people are properly prepared and embedded to represent our organisation. And that’s why it works. They’re not just agency workers who are there to fill in some hours, they are a genuine component of our workforce.”
- Edmen Community Service Partner
Proven Experience
Specialist Expertise
We focus exclusively on providing community staffing services. We understand the sector's complexities and regulatory challenges. Our aim is not just to fill shifts but to mitigate risks, ensure efficiency, and provide peace of mind.
Scale
We have the infrastructure and resources to quickly adapt to clients' evolving needs, whether it is helping expand into new services or entering new locations. We deliver without sacrificing quality.
Service
We pride ourselves on being consistently reliable and highly responsive to our clients' needs. We only start partnerships when we're confident in our ability to continually deliver a high level of service.
Our Approach
A Dedicated Account Management Team
Central to the partnership is the formation of a specialied team structure designed to align with clients. This comprises of forward planning, emergency planning, after hours support and a dedicated recruitment team.
Workforce Assessments & Planning
Assessment and planning are conducted on a monthly basis and are crucial for maintaining sufficient staffing levels, thereby minimising costs associated with double shifts or overtime.
Worker Wellbeing & Development
A proactive approach is integral to promoting worker wellbeing and enables the early detection of potential issues, such as fatigue or performance issues. Through proactive management, Edmen aims to minimise disruptions to service delivery, maintain a consistent and high-quality level of care.
Innovative Tech: Streamlining Operations
Edmen's technology evolves to meet changing client and worker needs, prioritising user-friendliness and operational efficiency. It intentionally reduces complexity, streamlining workflows for a more effective and responsive service.
Edmen's Workforce Management Portal offers a real-time, personalised dashboard, providing complete visibility and transparency for swift and informed decision-making.
Clients can effortlessly:
- View staff rosters and workforce availability.
- Request and cancel shifts, including requesting specific workers for particular shifts
- Access detailed reporting
- Report incidents
Minimising Overtime
Edmen proactively reports, monitors, and manages overtime, emphasising its commitment to ensuring overtime is the last resort. The robust and stringent overtime approval process guarantees overtime is utilised only when necessary, to support cost control.
Establishing Effective KPI's
KPIs cover the entire spectrum of workforce management, not just shift fills. This helps to ensure comprehensive operational efficiency and cost minimisation.
Comprehensive Reporting
Edmen captures all aspects of service delivery, including compliance in our Salesforce based system and can extract a large range of reports to support visibility and accountability.
Edmen can also create and issue custom reports for clients.
Ready to find the right workforce solution for your community service organisation?
Connect with us today