Central to the partnership is the formation of a specialied team structure designed to align with clients requirements, comprising:

• Forward Planning: Strategically anticipates staffing needs to ensure seamless operations.
• Emergency Rostering: Provides immediate solutions for unforeseen staffing shortages, ensuring continuity of service.
• After Hours Support: Guarantees assistance is always available, regardless of the time, reinforcing our commitment to reliability.
• Recruitment Team: Dedicated to sourcing and placing the right talent, ensuring a perfect match for clients needs.

This operational framework empowers Edmen to offer proactive and swift responses.

This efficiency underscores our commitment to outstanding service and the deep value we place on our client partnership.

Assessment and planning are conducted on a monthly basis and are crucial for maintaining proper staffing levels, thereby minimising costs associated with double shifts or overtime. 

The process includes:

• Determining Accurate Workforce Capacity: We assess the precise number of staff needed to meet operational demands efficiently.
• Identifying Required Hours at Each Location: This ensures that each site has the right amount of coverage, tailored to its unique needs.
• Reviewing the Model of Care: Regular evaluation of care models guarantees that staffing aligns with the evolving needs of those we serve.
• Assigning a Core Working Group to Each Location: This strategy fosters continuity of care, with a dedicated team familiar with the specific needs and dynamics of each location.

A proactive approach is integral to promoting worker wellbeing and enables the early detection of potential issues, such as fatigue or performance issues. Through proactive management, Edmen aims to minimise disruptions to service delivery, maintain a consistent and high-quality level of care.

Our support framework includes, but is not limited to:

• Weekly Staff Check-ins: These regular meetings allow us to stay connected with our staff, understand their needs, and address any concerns promptly.
• Sessions with a Dedicated Support and Supervision Coordinator: Each team member has access to personalised support, ensuring they feel valued and supported in their roles.
• Regular Feedback: Feedback is meticulously documented in each worker's profile, fostering a culture of continuous improvement and recognition. Updates are shared with clients to maintain transparency and collaborative growth.

Edmen's technology evolves to meet changing client and worker needs, prioritising user-friendliness and operational efficiency. It intentionally reduces complexity, streamlining workflows for a more effective and responsive service.

Edmen's Workforce Management Portal offers a real-time, personalised dashboard, providing complete visibility and transparency for swift and informed decision-making. 

Clients can effortlessly:

• View staff rosters and workforce availability. 
• Request and cancel shifts, including requesting specific workers for particular shifts
• Access detailed reporting
• Report incidents 

Edmen proactively reports, monitors, and manages overtime, emphasising its commitment to ensuring overtime is the last resort. The robust and stringent overtime approval process guarantees overtime is utilised only when necessary, to support cost control.

KPIs should cover the entire spectrum of workforce management, not just shift fills, to ensure comprehensive operational efficiency and cost minimisation. Edmen recommends standard KPIs for all agency partners. 

Edmen captures all aspects of service delivery, including compliance in its Salesforce based system and can extract a large range of reports to support visibility and accountability.   

Edmen can also create and issue custom reports for clients.