Frequently Asked Questions (FAQs)

If you have accepted a shift with Edmen and something urgent has since come up or you are unwell, and you can no longer make it, you must call the Edmen office as soon as possible. If you are pulling out the day of your shift and your shift starts before 06.00AM, please call Edmen on call with as much notice as possible. If your shifts starts at 07.00AM or later, please call the Edmen office after 06.00AM.

If you are running late for your shift, and it is safe to do so (please do not call if you are driving and do not have Bluetooth enabled in your car) you must call Edmen immediately. This is so we can advise the customer so they are aware and can make necessary amendments to plans if needed.

When this occurs, you are to go back to your vehicle and call Edmen immediately. Edmen then call the client to confirm that you can leave the site. Please do not leave the site without speaking to your coordinator first.

If you find yourself in this situation, please contact Edmen immediately for advice on what to do. Edmen will then call the client and if your shift is not required, you will either be asked to stay on for the minimum shift hours or asked to leave, however, you will be paid for the minimum shift hours.

Staff are to dress in ‘smart casual’ attire when attending shift. Enclosed shoes are a WHS requirement. Singlets, open toed shoes, loungewear and inappropriate or offensive clothes are not permitted.

Do not wear long and/or large earrings or necklaces - they can easily get caught or snagged. 

The pay week runs from Monday to Sunday with pays being processed on Tuesday the following week. Depending on your bank, you should receive your pay on Wednesday or Thursday.

Being pregnant does not mean you cannot continue to make a valuable contribution to the business and those that you work with. However, we all have a duty of care to ensure reasonable care to your health and safety as well as others within a workplace at all times. We must consider that during this time you may require additional support and that some positions are considered higher-risk than others, particularly for pregnant staff. We request in the circumstance that you become pregnant, that you inform your service coordinator as soon as reasonably possible.