Edmen Community Staffing Solutions is one of Australia’s leading providers of community service staffing. For more than 30 years, we’ve connected exceptional talent with organisations across disability, aged care, youth and mental health services.
At Edmen, we’re driven by our values — Be Human, Be Memorable, Be Bold and Be Extraordinary. We believe great service starts with genuine relationships, clear communication and people who truly care about making a difference. We work hard, support each other, and celebrate wins along the way.
Our Benefits
- Base salary of $68,000 per annum plus super
- Enjoy great work-life balance with two work-from-home days each week. This is a full time position of 38 hours a week.
- Access discounted gym memberships and private health insurance
- Salary packaging and novated leasing options
- Ongoing professional development and career progression opportunities
- 24/7 confidential Employee Assistance Program for wellbeing and support
We are seeking a Service Coordinator to join our Shellharbour team. This role is at the heart of our operations and is primarily focused on workforce allocation, rostering and service delivery coordination.
As a Service Coordinator, you will be responsible for matching the right support workers to the right shifts, ensuring client needs are met while maintaining a highly engaged and supported workforce. Success in this role comes from building strong relationships with both clients and workers, understanding their needs, and delivering outstanding service outcomes.
You'll work closely with clients, support workers, recruitment and internal teams to ensure shifts are filled efficiently, workforce capacity is maximised, and service delivery remains seamless. Every day brings a new challenge, making this the perfect opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and genuinely enjoys working with people.
This is a 12-month fixed-term contract, with a strong likelihood of extension based on performance and business needs.
Key Responsibilities
- Coordinate and allocate support workers to client shifts, ensuring the best possible match based on skills, experience and client requirements.
- Manage daily rostering and workforce scheduling to maintain high fill rates and service continuity.
- Build and maintain strong relationships with clients, becoming a trusted point of contact and ensuring exceptional service delivery.
- Develop meaningful relationships with support workers to promote engagement, retention and workforce satisfaction.
- Proactively manage shift changes, call-outs and workforce challenges while maintaining service levels.
- Maintain accurate records across rostering and CRM systems, including placements, client interactions and service outcomes.
- Work closely with recruitment teams to identify workforce gaps and support staffing strategies.
- Monitor timesheets, hours worked and fatigue management to support payroll accuracy, billing and workforce wellbeing.
- Ensure compliance with worker documentation, organisational policies, WHS obligations and quality management systems.
- Collaborate with internal teams to drive service improvements and operational excellence.
- A people-focused professional who enjoys building strong relationships and delivering exceptional service.
- Confident communicator with the ability to build rapport quickly with both clients and support workers.
- Highly organised and able to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and the ability to think on your feet when managing workforce challenges.
- Comfortable working with rostering, scheduling and CRM systems.
- Proactive, resilient and solutions-focused.
- Experience in allocations, rostering, workforce scheduling, service coordination or a similar operational role is preferred.
