Edmen Community Staffing Solutions Blog

Traditional labour hire VS Workforce Partnerships in Community Services

Fri, 17 Apr 2026 01:03:21 GMT

At Edmen , we know that filling a shift is only part of the solution. In youth, disability and community services, quality, consistency and compliance matter just as much as coverage.

Traditional labour hire models often focus on short-term shift filling. But when you’re supporting young people with complex needs, a reactive approach simply isn’t enough.

Here’s how partnering with Edmen delivers something better.

1. From Reactive Shift Filling to Strategic Workforce Planning

Traditional Labour Hire:
Shifts are filled at short notice based on worker availability.

Edmen Partnership:
We plan rosters in advance with known, trained and carefully matched workers.

Instead of scrambling to fill gaps, our partnership model ensures you have a stable workforce rostered ahead of time - reducing last-minute stress and improving care outcomes.

2. From Generic Inductions to Co-Delivered, Practice-Aligned Training

Traditional Labour Hire:
Limited induction, often generic and inconsistent.

Edmen Partnership:
Full co-delivered induction aligned with each clients practice model.

We don’t believe in “one-size-fits-all” onboarding. Our workers are inducted specifically to align with clients frameworks, expectations and therapeutic approach - ensuring consistency in practice from day one.

3. From Limited Compliance Visibility to Full Transparency

Traditional Labour Hire:
Minimal visibility into worker compliance or training.

Edmen Partnership:
A live portal providing full transparency into worker compliance and training.

Compliance shouldn’t be a guessing game. Our live portal provides real-time visibility of qualifications, checks, training records and currency - giving providers confidence and control.

4. From High Turnover to Stable Core Teams

Traditional Labour Hire:
High turnover with little continuity.

Edmen Partnership:
Higher retention rates with core teams and planned progression.

Young people thrive on stability. Our model focuses on retention, workforce planning and professional development to create consistent, reliable teams that stay.

5. From Unfamiliar Workers to Familiar Faces

Traditional Labour Hire:
Workers often unfamiliar with the house or the young person.

Edmen Partnership:
A familiar, stable core team assigned to each placement.

Consistency builds trust. By assigning dedicated teams to placements, we improve relationship-building, safety and therapeutic outcomes.

6. From Reactive Rostering to Proactive Fatigue Management

Traditional Labour Hire:
Reactive rostering leading to overtime spikes and fatigue risk.

Edmen Partnership:
Forward planning with fatigue risk and overtime proactively managed.

We monitor workforce capacity carefully, reducing burnout and ensuring compliance with industrial relations standards - protecting both workers and providers.

7. From Ad Hoc Training to Structured Workforce Development

Traditional Labour Hire:
Training is often optional or ad hoc.

Edmen Partnership:
Structured, ongoing mandatory training delivered consistently.

We invest in continuous professional development, ensuring workers are not only compliant - but skilled, confident and aligned to best practice.

8. From Provider Burden to End-to-End Workforce Management

Traditional Labour Hire:
The provider carries much of the recruitment and administrative burden.

Edmen Partnership:
Edmen manages recruitment, screening, compliance and industry relations alignment to client standards.

We take care of the heavy lifting - recruitment, screening, onboarding, compliance tracking and industrial relations alignment - so providers can focus on delivering high-quality care.

The Difference Is Partnership

Edmen isn’t just about labour hire. It’s about:

Workforce stability
Practice alignment
Compliance transparency
Risk reduction
Better outcomes for young people

When workforce strategy moves from reactive to proactive, everyone benefits - providers, workers and most importantly, the young people in care.

��If you’d like to explore how this partnership model could work for your organisation, get in touch with the Edmen team today.

Your Guide to Becoming a Youth Worker in Australia (2026)

Thu, 02 Apr 2026 10:10:48 GMT

If you want to make a difference in young people’s lives, becoming a Youth Worker is a great place to start. To get into the industry, you’ll typically need a Certificate IV in Youth Work (CHC40421) - a nationally recognised qualification that gives you the practical skills and knowledge to support young people at risk.

This course prepares you to work across a range of settings, including youth centres, schools, community organisations, and support services throughout Australia.

In this guide, we break down everything you need to know about becoming a youth worker by studying a Cert IV in Youth Work in 2026.

Here’s a simple breakdown to help you get started.

1. Get the Right Qualification

To work as a youth worker in Australia, you’ll usually need a:

Certificate IV in Youth Work (CHC40421)

This course gives you the practical skills to:

Support young people in crisis or at risk
Work in residential care and community settings
Manage challenging behaviours
Build strong, professional relationships

2. Where Can You Study?

There are dozens of registered training organisations (RTOs) offering this course, both in-person and online, so it’s important to choose one that suits your lifestyle, learning style and career goals.

One of Edmen’s trusted training partners is DaV’ange Training - a nationally accredited provider that delivers a Certificate IV in Youth Work with a strong focus on real-world outcomes. Through our partnership with DaV’ange, students gain industry-aligned training and may have direct opportunities to transition into work with Edmen.

Top tips when choosing a provider:

Make sure the course is accredited by the Australian Skills Quality Authority (ASQA).
Look for real-world placement opportunities - these are essential for hands-on experience.
Check student reviews on mySkills and CompareEd .
Choose a provider that offers flexibility if you’re balancing study with work or family life.

If you’re looking for a quality course that’s closely aligned with job opportunities in youth work, DaV’ange Training is a great place to start.

3. How Much Does It Cost?

Course fees typically range from: $2,000 – $7,000 but in 2026, many students may be eligible for:

Fee-free TAFE courses
Government subsidies
Payment plans through private providers

2026 Fee-Free Training Opportunities:

Queensland (QLD): Fee-Free TAFE QLD
South Australia (SA): TAFE SA Fee-Free Courses
New South Wales (NSW): TAFE NSW Fee-Free Course s

�� Tip: Make sure to check your state government’s training website for up-to-date info on eligibility, funding and how to apply.

4. How Long Does It Take?

Most people complete the course in:

12 months full-time , or
18–24 months part-time

Online and flexible study options are widely available.

5. Can You Work While Studying?

Yes - At Edmen, we often hire youth workers who are still studying their Cert IV, especially if they’ve started placement.

Eligible students can even get paid while completing placement hours through our Kickstart program.

If you study with a partner like DaV’ange Training , you may also have a more direct pathway into employment with Edmen.

6. What Jobs Can You Get?

Once qualified, you can work in:

Residential care homes
Youth support services
Community programs
Outreach and casework roles

Ready to Start?

Becoming a youth worker is a powerful way to build a meaningful career while making a real difference.

With flexible study options and the chance to work before you finish your course, 2026 is a great time to start.

�� Explore current youth work jobs with Edmen and take your first step today. View Jobs at Edmen

Have questions about how to get started? Our recruitment team can help point you in the right direction.

What Happens at an Assessment Centre?

Fri, 06 Mar 2026 00:17:00 GMT

Hi, I'm Kim, Edmen Recruitment Manager. Once you have passed your interview every candidate goes through a structured Assessment Centre before joining our team.

Assessment centres give us a clear picture of how candidates will perform in real support work situations - not just how they interview. Here’s what happens, why it matters, and how candidates can prepare.

Why Do We Use Assessment Centres?

Support work is about more than skills – it’s about how youth and disability support workers handle challenging situations, communicate with clients and colleagues, and uphold values like empathy and professionalism.

Through our assessment centres, we can evaluate:

Real-world decision making – How would a worker respond if a young person or client needs urgent support?
Communication under pressure – Can they explain their thinking clearly in a stressful situation?
Values and empathy in action – Do they demonstrate understanding, patience, and genuine care for clients?
Teamwork and professionalism – Can they collaborate effectively with colleagues on shift?

For our clients, this process ensures:

Better matched youth and disability support workers
Reduced risk on shift
Greater consistency of care
Confidence in every placement

We don’t believe in sending “whoever is available.” We send the right support worker for the role.

What Happens During an Assessment Centre?

Candidates for youth and disability support worker roles can expect a mix of activities designed to simulate real situations they might face on shift:

Role-playing – Acting out scenarios to demonstrate how they would respond to a young person or a person with disability.
Group activities – Working in teams to solve a problem or plan support, showcasing collaboration, leadership, and teamwork skills essential for support work.
Short interviews – Discussing scenarios, decision-making, or past experiences relevant to youth and disability support work.
Written tasks – Taking notes, writing reports, or documenting care to test clarity, accuracy, and attention to detail in a support work setting.

Tip for candidates: You’re not expected to be perfect. We’re looking for genuine, engaged, and values-driven youth and disability support workers.

How Candidates Can Prepare

• Know the role - Understand what Youth and Disability Support Workers do day-to-day.

• Think about real scenarios - Consider how you would respond to challenging situations on shift.

• Be engaged - Participate fully in group tasks and discussions.

• Communicate clearly - Explain your decisions and thought process.

• Be yourself - Authenticity is key

The Edmen Difference

By using assessment centres, we ensure our youth and disability support workers are capable, confident, and ready for shift. It’s how we give our clients peace of mind and deliver quality care, every time.

For candidates, it’s an opportunity to show your skills in action, demonstrate empathy, and stand out for the right reasons.

Tips for Casual Disability and Youth Support Workers with Edmen

Tue, 17 Feb 2026 23:55:42 GMT

Hello! I’m Brooke, Edmen's Service Manager.

Being a casual disability or youth support worker gives you flexibility, variety, and the opportunity to make a real difference in people’s lives. To help you succeed and enjoy your role, here are some practical tips and advice.

Making the Most of Your Casual Role

As a casual worker, you play an important role in delivering safe, consistent support. Following these tips will help you get the best out of your shifts:

Be prepared for each shift – Read shift notes, confirm the location and start time, and arrive a few minutes early so you can settle in smoothly.
Communicate clearly – Let the relevant person know if you are running late, unsure about a task, or need clarification. Accurate updates prevent problems and support continuity of care.
Follow care plans and procedures – Work within your role, follow documented instructions, and ask before making changes. If something doesn’t seem safe, escalate it.
Prioritise safety – Use safe manual handling, report hazards, and follow infection control and incident reporting requirements.
Keep good records – Complete required notes factually, on time, and using clear, respectful language.
Be flexible when you can – Taking last-minute shifts helps services cover urgent needs and can lead to more opportunities.

Look after yourself – Manage fatigue, take breaks as allowed, and avoid accepting shifts you cannot safely complete.Warm weather makes being outdoors so inviting but high temperatures can be dangerous if we aren’t careful. Heat exhaustion and dehydration can affect anyone, but especially those working outdoors or with additional care needs.

By staying organised, communicating well, and providing steady, respectful support, you build trust with coordinators and clients - leading to more regular, suitable shifts.

Reflect and Grow After Each Shift

Take a few minutes to think about each shift:

What went well?
What felt challenging?
What could you do differently next time?

Small improvements add up quickly and help you become a stronger support worker.

Keep Skills and Training Up to Date

Maintain first aid, CPR, and mandatory checks.
Consider short courses in areas like de-escalation, manual handling, trauma-informed practice, or medication support (where relevant).

Extra skills not only make your work safer and more effective - they also often lead to more shift options.

Build Positive Working Relationships

Introduce yourself and be friendly.
Respect routines at each service.
Ask questions if you’re unsure and take feedback calmly.

A positive attitude will get you more shifts and helps you create a safe, supportive environment for the people you assist.

Maintain Boundaries and Safety

You can be kind and supportive without overcommitting or taking on responsibilities outside your role. By following policies, protecting privacy, and communicating concerns early, you help ensure safe, consistent care for everyone - including yourself.

Enjoy the Benefits of Casual Work

Being a casual disability or youth support worker gives you flexibility and variety. It also lets you make a real difference. By communicating well, being reliable, and staying professional, you can succeed in your role.

You can also enjoy the unique benefits of casual work. These include diverse experiences, flexible shifts, and chances to grow your skills.

Looking to make the move to a casual support role? Contact us for a chat :)

Summer Safety Tips for 2026

Fri, 02 Jan 2026 04:38:06 GMT

Happy New Year! We hope your holidays have been filled with sunshine, good company and well-deserved rest. While January is still very much summer here in Australia, it’s the perfect time to reflect on enjoying these long summer days safely , especially as many of our youth and disability workers head out into the community or support clients in a range of environments.

Here are some essential summer safety reminders - whether you’re heading to the beach, organising outdoor activities, working in the heat or just making the most of summer fun.

Stay Cool & Hydrated

Warm weather makes being outdoors so inviting but high temperatures can be dangerous if we aren’t careful. Heat exhaustion and dehydration can affect anyone, but especially those working outdoors or with additional care needs.

Tips to stay cool and healthy:

Drink plenty of water throughout the day - don’t wait until you’re thirsty!
Take regular breaks in the shade or indoors, especially between 11 am – 3 pm when temperatures peak.
Wear light, loose-fitting clothing and a hat to help your body regulate heat.
Use fans or air-conditioning if available or seek cool public spaces like libraries or community centres.

Water Safety Matters

Many Australians use summer to swim, fish, paddle or enjoy rivers and the beach - and while water brings joy, it also brings risk.

Water safety tips:

Always swim between the flags at patrolled beaches and obey warnings.
Never swim alone. Make sure someone else knows where you are.
Avoid alcohol near water - it can impair judgement and reaction times.
Know basic water rescue principles and CPR - it could save a life.

Whether you’re supervising clients or spending time with family and friends, keeping a close eye on water safety is key to a fun and incident-free summer.

Protect Your Skin

Australia’s UV levels are among the highest in the world - and you don’t need to be at the beach to get sun damage.

Sun protection essentials:

Use SPF50+ broad-spectrum sunscreen and reapply every two hours.
Slip on protective clothing, Slop on sunscreen, Slap on a hat, Seek shade, and Slide on sunglasses - the SunSmart 5 S’s.
Keep sunscreen and shade/umbrellas handy when out in the community or at outdoor events.

This helps protect everyone’s skin but it’s especially important for people with disability or those who may be more vulnerable to heat and UV effects.

Plan Ahead & Look Out for Each Other

Summer isn’t just sunshine and surf - it can bring heatwaves and intense weather. Preparing ahead can make all the difference:

Check weather forecasts before scheduling outdoor work or activities.
Build regular check-ins into your day - especially for clients who live alone or are at risk of heat-related illness.
Make sure everyone has access to water, shade and a plan for cooling down if it gets too hot.

Looking out for one another is something that connects deeply with our work in youth and disability support and there’s no better time to practise it than during summer’s hottest weeks.

Have Fun - Just Be Safe!

We want you and your networks to make the most of these long, bright days ahead. Whether it’s community events, outings with clients or teaching new skills under the sun, enjoying summer responsibly keeps everyone happier and healthier.

Wishing you all a safe, fun and fulfilling start to 2026!

Supporting young people in care at Christmas time

Thu, 18 Dec 2025 23:12:03 GMT

For children and young people in out-of-home care, Christmas can be a particularly challenging time. It’s often a season that highlights their separation from family, triggering feelings of anxiety and uncertainty. Questions like Will I see my family? Does Santa know where I live? Will I get presents? may weigh heavily on their minds. Even if their family environment wasn’t ideal, many may still hold onto cherished Christmas memories—gatherings, gift exchanges, and moments of joy.

As Youth Workers, it’s important to help young people navigate this time of year with sensitivity and support. Here’s how.

1. Listen to Their Needs

Understanding their feelings and expectations is key. Take the time to ask:

What are your favourite Christmas memories with your family?
What would you like Christmas to look like this year?
Is there anyone special you’d like to see?
What activities should we plan together?
How does Christmas make you feel?

2. Communicate and Advocate

Support family connections where possible. If safe and appropriate, advocate for the young person to spend time with their family during Christmas.
Involve the house. Plan together - what meals to cook, decorations to use, or even whether to invite other houses or leadership to join in.
Be prepared. Share plans clearly with the young person and ensure everything is organised ahead of time.

3. Create New Traditions

Share your own traditions and see if they’d like to incorporate them, like a special recipe or a game you love.
Make the day special with thoughtful effort, creating moments they’ll remember.
Encourage the spirit of giving. Help them make or select gifts for family members or siblings.

4. What to Avoid

Avoid ignoring Christmas altogether. Not talking about it can heighten feelings of exclusion or confusion.
Don’t exclude them from decisions. It’s their Christmas - give them a say in the planning.
Don’t force family visits if they aren’t comfortable.
Steer clear of rushed plans. Last-minute preparation or minimal effort can make the day feel less special.
Choose gifts thoughtfully. Avoid impersonal options like gift cards unless absolutely necessary.
Keep presents safe until Christmas Day unless they’ll be celebrating with family on the day.
Avoid personal gifts. Stick to group or house presents provided by the organisation to maintain professional boundaries.

5. Understand Potential Behaviours

Be prepared for behaviours that might arise:

Absconding: Some young people may leave to find their own sense of “family” on Christmas Day.
Increased curiosity about presents: Store gifts out of sight until Christmas Eve to reduce temptation.
Undecided feelings about family time: They may struggle with whether they want to spend time with family.
Heightened emotions: The lead-up to Christmas can feel unpredictable and overwhelming.

6. Plan Festive Activities

Engage them in fun, festive experiences to build excitement and connection:

Visit Santa for photos.
Explore Christmas lights together.
Bake cookies or build gingerbread houses.
Make cards or DIY presents.
Set up an Elf on the Shelf or countdown calendar.
Decorate the Christmas tree.
Attend local markets, events, or community parties.
Organise group activities across houses to foster community spirit.

7. Don’t Forget Your Wellbeing

As a Youth Worker, Christmas can be emotionally and physically demanding. Keep these tips in mind:

Set boundaries: You don’t have to spend time with family members who make you uncomfortable.
Stay within your means: Avoid overspending - Christmas doesn’t have to break the bank.
Seek support if needed: Don’t hesitate to reach out to your network or professional resources for help.

By listening, planning, and creating positive traditions, we can help young people in out-of-home care feel valued and supported during the festive season. Let’s make this Christmas one to remember - for all the right reasons.

What the New Social Media Rules Mean for Young People And How We Can Support Them

Thu, 11 Dec 2025 23:08:03 GMT

What the New Social Media Rules Mean for Young People And How We Can Support Them

Australia has introduced a new law that means children and young people under 16 can’t have social media accounts on big platforms like Instagram, Facebook, TikTok, YouTube, Snapchat, X and others. From 10 December 2025, these platforms must take steps to stop under-16s from having accounts or face big fines.

The idea is to protect young people from some of the risks that can happen online, like cyberbullying, harmful content and addictive use.

But this big change can also affect the wellbeing and social lives of the young people we work with. It’s important we understand what it means and how we can support them.

What's Changing?

✔ Under-16s won’t be able to have accounts on many major social media apps.

✔ Platforms must try to check users’ ages and remove or block under-16 accounts.

✔ Young people can still view some public content without an account, but can’t post, comment or use the apps as before.

✔ There are no fines or legal penalties for young people or their families. The law is about the platforms doing the work.

What Young People Might Feel

This is a big shift, and many young people will feel frustrated, upset or anxious about it.
Social media is how a lot of teens connect with their friends, communities, interests and support networks - especially for groups who might already feel isolated, such as rural youth or LGBTIQA+ young people.

Some young people may:

Feel cut off from friends or peer groups
Be angry or in denial about the changes
Try to find workarounds to stay connected
Be confused about what the rules actually mean

It’s normal for them to have strong feelings about this.

What This Means for the Young People We Support

As youth and disability workers, we might see:

�� Changes in how young people communicate with each other
�� Feelings of loss, loneliness or worry about missing out
�� Increased pressure to stay connected in other ways
�� Confusion about what they can and cannot do online

Some young people will cope well, others might struggle more without their usual online spaces.

What We Can Do to Help

Here are some simple and practical ways we can support young people during this time:

1. Talk and Listen

Give them space to talk about how they feel about the changes.
Let them know their feelings are valid - this is a big shift in their world.

2. Help Them Understand the Rules

Clarify that the change affects accounts, not the person.
They don’t get into trouble for accessing content without an account, but they won’t be able to interact in the same way.

Reinforce that there are no legal penalties for them or their families

3. Support Alternatives

Help young people find other ways to connect and build positive socialisation, like:

Face-to-face meetups
Group activities (sport, clubs, classes)
Extra support programs or services
Safe online spaces that aren’t blocked (Messenger, WhatsApp- Check eSafety Site FAQs to discover more)

4. Watch for Emotional Impacts

Some young people may feel sad, anxious, isolated or angry . Pay attention to these feelings and:

Offer emotional support
Encourage healthy routines (sleep, exercise, offline hobbies)
Connect them with mental health support if needed

5. Reinforce Online Safety

Use this time as an opportunity to help young people with practical tools and trusted online safety information. A great resource to share with them is the eSafety Commissioner’s “Young People” page:

�� eSafety – Young People - https://www.esafety.gov.au/young-people

This page has useful information to help stay safe online, including topics young people care about like online behaviour, respectful communication, cyberbullying, privacy, and how to get help if something goes wrong online.

You can encourage them to explore this page on their own or use it as a discussion tool when talking about online life — even without social media access.

In Summary

This new social media change is big news both nationally and for the young people in our communities. While the law is meant to protect young people, it may also bring big feelings and challenges that we need to support. The most important things we can do are:

❤️ Listen openly

❤️ Explain clearly
❤️ Help them find connection and support in safe ways

Together, we can help the young people we work with feel heard, understood and supported through this time of change.

Help Improve Access to Disability Support and Rights

Tue, 02 Dec 2025 00:01:05 GMT

International Day of Persons with Disabilities: Have Your Say About the Future of Disability Advocacy in Australia

Today is International Day of Persons with Disabilities (IDPD) - a day observed globally to highlight the importance of dignity, rights, inclusion and opportunity for people with disability.

At Edmen, we work with young people and people with disability. We know how important it is for everyone to have a strong voice, good support and fair systems.

Right now, the Australian Government is asking the community to share ideas about how to make Individual Disability Advocacy better. Advocacy means having someone who can help you speak up, understand your rights and get the support you need.

This is a chance for people with disability, families, carers and support workers to say what is working and what needs to improve.

Why This Day Matters

The International Day of Persons with Disabilities has served as a global call to recognise and uphold the rights, dignity and well-being of persons with disabilities in political, social, economic and cultural life.

Around the world, it’s estimated that roughly 1 in 6 people live with some form of disability, making persons with disabilities one of the largest and often most marginalised population groups globally. Unfortunately, many face barriers: from limited access to services, to social and structural exclusion, to unequal opportunities in education, employment, and public life.

By observing IDPD, we take a moment not just to raise awareness but to commit to meaningful inclusion. To recognise that disability isn’t just an individual circumstance, but a societal issue: one where accessibility, understanding and supportive policy can make the difference between exclusion and full participation.

What the Day Calls Us to Reflect On

Everyone deserves equal opportunity and dignity, regardless of ability.
Barriers to inclusion are often systemic : from physical infrastructure, to policy, to societal attitudes. Removing those barriers benefits not only individuals, but communities as a whole.
People with disability aren’t just beneficiaries - they are active participants, leaders and agents of change.

What the Australian Government Wants to Improve

Accessibility - How can advocacy services be easier to find and easier to use?

Responsiveness - How can services better meet the different needs of all people with disability?

Effectiveness - How can advocacy services work better and make a bigger, positive impact?

Cultural Safety - How can services be safer, more respectful, and culturally appropriate for everyone?

How You Can Share Your Ideas

You can take part in the consultation in a way that works best for you:

Visit the consultation website and answer the questions:

✅Complete the online survey

✅Write your submission

✅If writing is hard, you can send a video or audio recording instead.

Important Details

• Deadline: 16 January 2026

• If you have any questions email: DisabilityAdvocacyReforms@health.gov.au

Why This Matters

People with disability deserve services that are fair, respectful, and easy to use. By sharing your ideas, you help create a better future for everyone. Edmen supports this important consultation and encourages the people we work with youth, support workers and people with disability to have their voices heard.

Together, we can help build a stronger and more inclusive Australia.

Balancing Act: Navigating Study and Casual Work in Youth and Disability Support

Thu, 13 Nov 2025 03:44:41 GMT

Embarking on a journey as a youth worker or disability support worker while simultaneously pursuing studies is no small feat. The unique challenges and rewards that come with such roles require a delicate balance between education and practical experience. In this blog post, we'll explore practical tips and offer encouragement to help students successfully navigate this balancing act, making the most of their roles and education.

Effective Time Management

One of the key skills to master when juggling work and studies is effective time management. Create a realistic schedule that allocates dedicated time for both work and study commitments. Utilise tools like calendars, planners, or productivity apps to stay organized and ensure deadlines are met.

Communication with Edmen Service Coordinator

Your Edmen Service Coordinator is there to support you on your journey. Regular communication is crucial – keep them informed about your study commitments and work availability. This will help them tailor your work schedule to accommodate your academic responsibilities, fostering a collaborative and supportive environment.

Maximising Support and Supervision Sessions (for Youth Workers)

Engage actively in support and supervision sessions provided by Edmen. These sessions offer valuable insights, guidance, and a platform to discuss any challenges you may be facing. Share your goals and concerns to receive personalized advice and mentorship, helping you grow both professionally and academically.

Self-Care Matters

Balancing work and studies can be demanding, so prioritize self-care. Allocate time for activities that bring you joy and relaxation. Whether it's exercising, reading, or spending time with loved ones, taking care of your well-being is essential to maintain a healthy work-study-life balance.

Set Realistic Goals

Establish achievable short-term and long-term goals. Break them down into manageable tasks and celebrate your accomplishments along the way. This approach will keep you motivated and focused, providing a sense of direction during busy times.

Collaborate and Network

Connect with fellow students, colleagues, and professionals in the field. Sharing experiences, insights, and tips can be mutually beneficial. Attend networking events or join online communities to expand your support system and gain valuable perspectives.

Optimising Work-Life Balance with Edmen's Active App

Edmen's Active app streamlines managing your work-life balance. Use it to proactively update your availability, especially during intense study periods or holidays, when your availability may change. By blocking out or updating your schedule in advance, you help your Service Coordinator schedule shifts more efficiently.

Utilise University Support Services

Remember, your university or educational institution is invested in your success. If you find yourself struggling with the demands of study and work, don't hesitate to reach out for help. Universities and training organisations often offer a range of support services, including study planning, advice, and feedback. Additionally, many institutions provide dedicated well-being services to support students during challenging times. Check with your organisation to explore the available resources and make the most of the support offered to ensure a well-rounded and successful academic journey.

Balancing studies and a career in youth or disability support can be challenging, but with effective time management, open communication, and a focus on self-care, it's entirely possible. Utilise the support available through Edmen and your university or training provider and make the most of supervision sessions. Remember, this journey is a learning experience, and each step forward is a step toward both personal and professional growth. Embrace the challenge, stay positive, and enjoy the rewarding journey of making a difference in the lives of others.

Introducing Sam: A 20 Year Journey of Impact in Youth Work

Mon, 20 Oct 2025 04:22:13 GMT

Sam Armitage, our new State Manager - Client Service and Delivery at Edmen Community Staffing Solutions, brings over 20 years of experience in the youth work industry. With a background in child protection, family services and corrections, Sam has held diverse roles, including Youth Worker, Facilitator of Learning, Manager and General Manager within Adult Corrections and the Department for Child Protection (DCP). Most recently, as Compliance and Operations Manager at DCP.

“I’ve had the privilege of working in various capacities, each role shaping my understanding of the challenges and opportunities in supporting young people,” Sam reflects. “From Juvenile Detention to leadership positions, my focus has always been on fostering care and resilience.”

His transition to Edmen marks an exciting step to elevate our trauma-informed services and partnerships, driving meaningful outcomes for clients and communities.

A Memorable Moment That Inspires Leadership

Early in his career as a Youth Worker in a Juvenile Detention setting, Sam participated in culturally specific healing initiatives for Aboriginal young people addressing trauma, grief and loss.

"Those experiences were transformative," he recalls. "They shaped my personal and professional ethics, reinforcing my commitment to advocacy and systemic change."

This foundational moment continues to guide his leadership, emphasizing empathy, cultural sensitivity and responsive support for vulnerable youth.

Work-life balance

Based in Adelaide, Sam is not only a dedicated professional but also a proud father to two teenage boys. At home, he balances his demanding career with the joys and challenges of fatherhood. His sons describe him as a "funny, supportive, and sometimes strict" dad who always makes time for them, whether it’s cheering at their cricket matches and Aussie Rules games or helping with homework.

"Fatherhood has taught me patience and the importance of being present," Sam shares. "My boys keep me grounded and remind me why I do this work - to create a better future for young people."

Exciting Opportunities at Edmen

Sam is enthusiastic about his new role: "I’m thrilled to work with Edmen’s incredible staff, clients and stakeholders. This role offers a unique opportunity to build key partnerships and deliver responsive, trauma-informed services."

His goals include empowering direct teams through self-growth and confidence-building, heightening awareness of youth workers' key roles and sharing insights to drive Edmen's service expansion. As State Manager, Sam will lead client service and delivery efforts, ensuring alignment with Edmen's mission to support community staffing solutions.

A Message to Youth Workers and the Community

To Edmen's casual workers and the broader community, Sam offers this: "As a Youth Worker, you hold a position to nurture care, wellbeing and self-worth in a young person’s life. This responsibility demands self-development, reflection and resilience. Your conduct and drive are essential in creating lasting impact." He urges dedication to the role, recognizing its influence on young lives.

Leading with Values and Vision

Sam is known for his hardworking, loyal and genuine nature, coupled with a 'never give up' attitude. His philosophy centers on listening, clear communication and earning respect through accountability.

"Working with vulnerable youth requires truth and time," he notes. "My approach at Edmen will be grounded in standards - because the standards you walk by are the standards you accept."

By encouraging robust conversations, humor and resilience, Sam aims to cultivate a supportive culture for staff and clients.

Looking Ahead

Sam Armitage's appointment as State Manager - Client Service and Delivery strengthens Edmen's commitment to exceptional community support. His expertise in trauma-informed care, team development and strategic partnerships will propel our services forward.

Join us in celebrating Sam's journey and contributions - we're excited for the positive change ahead.

From Warehousing to Youth Work: Ryschard's Career Journey

Mon, 29 Sep 2025 02:13:50 GMT

We’re privileged to work with incredible individuals like Ryschard, a dedicated Residential Youth Worker whose passion for supporting young people shines through in everything she does. As a proud mum of three and a loving wife of 20 years, Ryschard brings her nurturing spirit and lived experience to her role, creating a lasting impact on the lives of the children she supports. Below, she shares her inspiring journey, from her early career to finding her calling with Edmen.

From Warehousing to Youth Work: A New Beginning

Before joining Edmen, Ryschard spent years in warehousing, a physically demanding role where she honed valuable skills as a team leader. “I learned the importance of communication, building relationships, and supporting others,” she reflects. While these skills were essential, warehousing wasn’t her forever career. Her heart was elsewhere - drawn to making a difference in the lives of young people.

Ryschard’s inspiration to become a Youth Worker stem from her own childhood. Raised by her grandparents, who provided love and stability, she also faced trauma and hardship. “I was told I was ‘nobody’s child’ and that ‘nobody cared’ about me,” she recalls. Those painful words fuelled her determination to be a safe, supportive presence for young people in care. “My purpose is to advocate for them, walk alongside them and remind them they matter,” she says.

Why Edmen? A Supportive Path to a Dream Career

Ryschard’s transition into youth work was made possible by Edmen’s unwavering support. As someone new to the industry, she was given the opportunity to study while gaining hands-on experience. “Edmen made my transition smooth and supported me every step of the way,” she shares. This support became even more meaningful during a personal loss earlier this year. When Ryschard lost her sister, Edmen’s team rallied around her, checking in regularly and offering heartfelt care. “In my previous jobs, I often felt like just a number, but at Edmen, I feel valued, seen, and appreciated,” she says. From small gestures like a “thank you” text to celebrating her achievements, Edmen has shown Ryschard she’s part of a family.

A Day in the Life: Rewards and Challenges

As a Residential Youth Worker, Ryschard embraces the unpredictability of her role. “No two days are the same,” she says. “I enter every shift with an open mind and no expectations.” Whether working with children as young as three or supporting new placements, the rewards are immense - whether it’s witnessing a child win a school award, find their voice or greet her with a hug. The hardest part? Leaving at the end of a shift. “When young ones cling to me or call me ‘Mum,’ it’s challenging but meaningful,” she shares. “I know I’m filling a void for them in that moment.”

Ryschard’s favourite part of the job is being a trusted presence for children in care. “Most kids just want to be at home with their families, so being there, building trust, and ensuring they’re heard is such a privilege,” she says. Even on tough days, she stays late to support her team or help settle the children, knowing the trust they place in her is sacred.

Advice for Aspiring Youth Workers

For those considering a career in youth work, Ryschard’s advice is clear: “If you’re passionate about it, go for it. It’s one of the most rewarding careers if your heart is in the right place.” She emphasizes the importance of self-care, encouraging new workers to make their days off count and “fill their cup” to bring their best selves to the children they support. “The good days will always outweigh the tough ones,” she assures.

A Heartfelt Thank You to Edmen

Reflecting on her first year with Edmen, Ryschard is filled with gratitude. From her colleagues Jacquelene, Jess, Maria, Erin and many others, she’s experienced endless encouragement and care. “I can’t thank Edmen enough for giving me the opportunity to share my nurturing nature and live out my dream,” she says. For Ryschard, youth work is more than a job - it’s a calling. And with Edmen’s support, she’s able to live that calling every day.

At Edmen Community Staffing Solutions, we are proud to empower passionate individuals like Ryschard to make a difference in the lives of young people. If her story inspires you to explore a career in youth work, visit our available roles to learn more about our team and creating your own impact.

Edmen Recruitment’s Must-Know Interview Tips

Mon, 22 Sep 2025 01:12:04 GMT

We know that job interviews can be stressful and nerve-wracking, especially when you really want the position. We want to help you ace your interview and feel confident throughout the process, so here are some top tips:

Tip 1 ✅Take the time to research Edmen and the services we provide

Take the time to research Edmen and the services we provide. We are a leading staffing agency specialising in placing youth and disability workers on a casual basis across Australia. Our core values are BE HUMAN, BE BOLD, BE MEMORABLE, and BE EXTRAORDINARY in everything we do. We believe every person has the right to reach their full potential, and our goal is to find the best candidates to deliver excellent person-centered support. By understanding our values and mission, you can better align yourself with our culture and demonstrate how you can contribute to our team.

Visit our website at www.edmencss.com.au to learn more.

Tip 2 ✅Prepare for common interview questions

There are some common questions that are likely to come up in most interviews, such as "Tell me about yourself" or "What are your strengths and weaknesses?" Practice your answers to these questions beforehand, so you feel more confident and prepared, remember to provide specific examples from your past to help demonstrate your skills and experience.

Tip 3 ✅Demonstrate you have a clear and realistic understanding on the role

Disability or Youth Support Worker roles can be very rewarding but let’s not sugar coat it, they can be emotionally demanding and challenging at times and require a high level of emotional resilience. Be prepared to talk about how you navigate situations like this and protect your own mental health and wellbeing. Refresh your memory of the role and all that is entailed by visiting the job you applied for here - open roles

Tip 4 ✅Prepare your environment

Make sure you have a quiet and distraction-free environment for your interview. Test your internet connection and ensure that your device is charged.

Tip 5 ✅Be yourself

We value authenticity and want to get to know the real you. Don't be afraid to let your personality shine through during the interview.

Tip 6 ✅ Take deep breaths

If you feel yourself getting nervous during the interview, take a few deep breaths to calm yourself down. This can help you feel more grounded and present in the moment.

Tip 7 ✅Ask for clarification

If you don't understand a question or need further clarification, don't be afraid to ask the interviewer to repeat or rephrase the question. It's better to take a moment to make sure you fully understand the question than to give an incorrect answer.

Tip 8 ✅Ask questions

The interview is not just an opportunity for us to get to know you, but also for you to learn more about Edmen and the position. Be sure to ask questions and show your interest in the role.

Tip 9 ✅Don't be afraid to admit a mistake

If you make a mistake or feel like you can't answer a question, don't panic. It's okay to admit that you don't know the answer or that you made a mistake. Honesty and transparency can go a long way in building trust with the interviewer.

We hope you find these tips helpful.

Good luck with your interview : )

Discover what a day in the life looks like as a...

RU OK? Day Spotlight: Why Mental Health Support Matters

Mon, 08 Sep 2025 00:24:40 GMT

Why Mental Health Support Matters

Our Community Service Workers bring compassion and resilience to their work every day, often under demanding circumstances. We believe that supporting the mental health of our frontline employees not only enhances their lives but also strengthens the care we provide. RU OK? Day reminds us all to foster open conversations about well-being, starting with our frontline and internal Edmen employees. At Edmen, we’re committed to creating a culture where mental health is valued and supported.

How We Support Our Staff with PsycHealth Wellbeing App

One way we care for our Community Service Workers is by offering access to the PsycHealth Wellbeing App, a self-guided resource designed to promote mental well-being. This tool provides our employees with evidence-based strategies they can use anytime, anywhere, ensuring they have support tailored to their unique challenges.

Here’s what the app offers:

Self-guided wellbeing tools
Stress and resilience resources
Wellbeing check-ins
Practical strategies for self-care

Our Broader Support System

Beyond the app, we provide additional resources through our Employee Assistance Program (EAP). Our Community Service Workers and internal Edmen employees can access confidential counseling and guidance from trained professionals, ensuring they have support when they need it most. Our Service Coordinators are always available to help our frontline employees navigate these services, reinforcing that seeking help is a strength we celebrate.

Additionally, through our Fuel, Flex and Flourish wellbeing initiative, we offer employee benefits like discounted meals and gym memberships to support holistic well-being. These benefits are designed to complement our mental health resources, ensuring our team feels supported in every aspect of their lives.

A Message from Edmen on RU OK? Day

This RU OK? Day, we encourage everyone to check in with those around them - including ourselves. At Edmen Community Staffing Solutions, we’re proud to lead by example, fostering a supportive environment where our frontline and internal Edmen employees can thrive. Our dedication to their mental health is part of what enables us to deliver outstanding community care.

If you or someone you know needs immediate support, please reach out to:

Lifeline. 13 11 14. Call 24/7 for crisis support
Beyond Blue. 1300 22 4636. Call 24/7 for advice, referral and support from a trained mental health professional.
Suicide Call Back Service. 1300 659 467.

Learn more about our mission and values at Edmen Community Staffing Solutions .

Together, let’s build a community that cares.

Why Supervision and Support Matter in Youth Work

Tue, 29 Jul 2025 23:43:50 GMT

My name is Emma, and I’m one of Edmen’s Support & Supervision Coordinators. Before moving into this role, I worked within Edmen’s service delivery team, supporting both our Youth Workers and our clients across a range of placements. That experience gave me a deep understanding of just how critical the right support and supervision is for Youth Support Workers - especially in such a demanding and high-impact environment.

And that’s why I want to talk to you about something that’s not always visible, but absolutely vital in this line of work: supervision and support.

What Supervision & Support Actually Means

In youth work, supervision isn’t just ticking off boxes or sitting through another meeting. It’s a structured, collaborative space where you can grow, both personally and professionally. Think of it as your time to pause, unpack and reset. Whether you're celebrating a win or navigating a tough shift, supervision provides the space to reflect, learn and come back stronger.

Why It’s So Important

�� Reflect and Learn

Supervision offers you a safe environment to process what’s going on, whether it’s a complex behaviour from a young person or your own emotional response to a shift. Reflection leads to growth.

�� Build Confidence

I know how confronting this job can be. Supervision gives you the clarity and practical tools to handle tough situations. With support, your confidence builds - and confident youth workers create better outcomes.

�� Prioritise Self-Care

Working in youth care isn’t easy, it can be emotionally exhausting. That’s why support systems matter. I’ve seen firsthand how burnout can creep in in this field of work. Through supervision, you'll learn strategies to protect your own wellbeing while staying present for others.

⚖️ Make Ethical Choices

You’ll often find yourself in situations where the “right thing” isn’t always obvious. Supervision helps you work through ethical dilemmas with professional integrity, always keeping the young person's best interest at heart.

The Tools That Make Supervision Work

To get the most from your support sessions, bring these tools along:

Open Communication : Be honest and real about how things are going. You’re not expected to be perfect, just present.
Active Listening : It goes both ways. Listen with the intent to understand, not just respond.
Reflective Practice : Take the time to think critically about what happened on shift- and what you could do differently next time.
Growth Mindset : Be open to feedback, new strategies and the idea that you’re always learning.

My Top Tips for Getting the Most Out of Your Sessions

As someone who’s worked closely with youth workers and now supports them through supervision, here are my tips for making your sessions as valuable and impactful as possible:

✅ Come Prepared : Bring a few points - good or bad - that stood out during your last shifts. What felt challenging? What went well?

✅ Be Honest : This is your space. Don’t shy away from the hard stuff, your supervisor is there to support, not judge.

✅ Ask Questions : There are no silly questions. Curiosity is how we grow.

✅ Set Goals : Use your sessions to work towards achievable, practical goals that keep you moving forward.

✅ Take Time to Reflect Afterwards : What did you take away from the session? How will you apply it on your next shift?

Supervision and support aren’t extras, they're your foundation. They keep you grounded, motivated and growing. They ensure you’re not just surviving the work but thriving in it.

Whether you’re just starting out or already on the floor, remember: you don’t have to do it alone. With the right support, you can build a career that not only changes lives, but sustains your own.

You've got this!

Emma Painter
Edmen Support & Supervision Coordinator

Your Guide to Studying a Certificate IV in Youth Work in 2025

Tue, 15 Jul 2025 01:48:55 GMT

If you're passionate about making a difference in the lives of young people, a Certificate IV in Youth Work (CHC40421) is a great place to start. This nationally recognised qualification gives you the practical skills and knowledge needed to support young people at risk, work in residential care settings and build a rewarding career in the community services sector.

In this guide, we break down everything you need to know about studying a Cert IV in Youth Work in 2025.

Where Can I Study?

Top tips when choosing a provider:

Make sure the course is accredited by the Australian Skills Quality Authority (ASQA).
Look for real-world placement opportunities - these are essential for hands-on experience.
Check student reviews on mySkills and CompareEd .
Choose a provider that offers flexibility if you’re balancing study with work or family life.

If you’re looking for a quality course that’s closely aligned with job opportunities in youth work, DaV’ange Training is a great place to start.

How Much Does It Cost?

The cost of a Cert IV in Youth Work varies depending on the provider and your location, typically ranging from $2,000 to $7,000. But here’s the good news: government funding and fee-free training are available in many states for eligible students.

2025 Fee-Free Training Opportunities:

Queensland
Fee-Free TAFE QLD

South Australia
TAFE SA Fee-Free Courses

New South Wales
TAFE NSW Fee-Free Courses

Make sure to check your state government’s training website for up-to-date info on eligibility, funding and how to apply.

How Long Does It Take?

The course typically takes:

12 months full-time, or
18–24 months part-time

Some providers also offer blended or online delivery, which can be a great option if you need extra flexibility.

Can I Start Working While I Study?

Yes! In fact, Edmen hires youth workers who are still completing their Cert IV—especially if you're enrolled and already gaining placement experience.

Through our Kickstart program , we even pay eligible students for their placement hours, helping them earn while they learn. It’s a game-changer for students wanting to gain industry experience while studying.

If you’re studying with one of our preferred partners like DaV’ange Training, you may also have access to tailored support and a smoother path into work with Edmen.

�� Explore our current youth work roles here: View Jobs at Edmen

Studying a Certificate IV in Youth Work in 2025 can open the door to a deeply meaningful and purpose-driven career. With the right training provider, access to government support, and potential to start working while you study - there’s never been a better time to get started.

Take your first step toward changing lives - starting with your own.

Got questions about how to get started or whether you can work while studying? Our recruitment team can help point you in the right direction.

Thinking About Studying a Cert III in Disability Support? Here’s What You Need to Know

Wed, 18 Jun 2025 01:02:08 GMT

If you’re passionate about helping others and want to make a real difference in your community, a Certificate III in Individual Support (Disability) is a great place to start.

This nationally recognised qualification gives you the skills, confidence and hands-on experience to support people with a disability to live safely and independently - and with choice and dignity.

It’s also a fantastic pathway into a rewarding, flexible and fast-growing career.

Why Disability Support work?

With the continued rollout of the National Disability Insurance Scheme (NDIS), the demand for qualified disability support workers is at an all-time high - and it’s only expected to grow.

In fact, the NDIS National Workforce Plan forecasts that the disability support workforce will need to grow by approximately 83,000 workers by 2025 to meet demand. That’s a significant increase and a strong signal that there are plenty of job opportunities for people looking to enter the sector.

If you're looking for meaningful work that truly impacts people's lives, now is the time to make the leap.

What will you learn?

The Certificate III in Individual Support (Disability) combines classroom or online learning with on-the-job practical experience. It gives you the tools to feel confident supporting people in their homes or out in the community.

You’ll cover topics such as:

Supporting independence : Learn how to assist people in achieving their personal goals and living the life they choose.

Understanding different disabilities : Get insight into physical, intellectual and psychosocial disabilities and how to tailor your support.

Communication skills : Build your ability to communicate respectfully and clearly with people with diverse needs.

Working safely and ethically : Know your responsibilities around duty of care, privacy, dignity and working within legal frameworks.

Personal care : Learn how to safely support daily tasks like showering, dressing and mobility.

Working in teams : Develop the skills to work effectively with colleagues, allied health professionals and families.

How long does it take?

Most students complete the course in 6 to 18 months, depending on whether you study full-time, part-time or online. Some providers even offer flexible study options if you’re balancing other responsibilities like work or parenting.

Will I get hands-on experience?

Yes! One of the most valuable parts of the course is your practical placement. This is where you apply your knowledge in a real-world setting and gain firsthand experience working with people with disability.

At Edmen, we understand that gaining placement can be tricky, so we’ve created the Kickstart Program . It allows eligible students to get paid while completing their placement, with real shifts that count towards your required hours. It’s the perfect way to earn, learn and build your confidence on the job.

What do I need to enrol?

Generally, to enrol in a Cert III Disability course, you’ll need to:

Have completed Year 10 or equivalent

Be at least 17 years old (some providers may vary)

Have or be willing to obtain:

A current National Police Check
An NDIS Worker Screening Check
A valid Working with Children Check (depending on your placement setting)
Up-to-date immunisations (depending on provider)

How much does it cost?

The good news is that many state governments offer free or low-cost places for eligible students. This means you might be able to study without paying full fees - especially if you’re not working or are looking to change careers.

Check out what’s available in your state through your local TAFE or registered training provider (RTO).

Where can I study?

The Cert III in Disability is offered through:

TAFEs across Australia
Private RTOs
Online learning providers

Not sure where to start? Try these sites to compare options:

Do I need to finish before I start working?

Not always. At Edmen, we hire passionate people who are working toward their qualifications - especially if they’re already enrolled in a course and eager to gain experience.

If you’re just starting out, check out our entry-level casual roles, where you can build your hours, learn from experienced mentors and take advantage of our flexible shifts while you study.

�� See open positions with Edmen

Studying a Cert III in Disability is more than just a course - it’s the first step into a meaningful, people-focused career. With strong job prospects, flexible work and the chance to make a difference every day, it’s no wonder so many Edmen support workers started their journey right here.

Whether you’re ready to enrol or just curious to learn more, Edmen can support you on your path.

Got questions about how to get started or whether you can work while studying? We’re here to help.

How Youth Workers can challenge toxic masculinity and be positive role models in residential care

Wed, 11 Jun 2025 00:34:53 GMT

By Lee Robinson, Edmen Recruiter & former Youth Worker

Before I joined Edmen as a recruiter, I spent years as a Youth Worker. It was tough, rewarding and raw. I met a lot of young people who had already lived through more than most adults. But something that came up time and time again - especially with the young boys - was this warped idea of what it means to be a man.

In Australia’s residential care homes, many young people are healing from experiences of violence, neglect and trauma. Among the complex factors shaping their world, one dangerous undercurrent continues to surface: toxic masculinity.

This isn't just a buzzword. It's a destructive set of beliefs that normalises control, aggression, emotional suppression and dominance - particularly in how young men are taught to see themselves and others.

Youth workers, especially male-identifying workers, are in a powerful position to break that cycle.

The stats tell a story

According to the 2024 Queensland Children in Care Census, over 12,500 children are currently in government care, with more than 2,200 in residential care - a figure that has nearly tripled since 2015.

Alarmingly, the census revealed that:

11% of children in out-of-home care experienced sexual abuse
46% experienced physical abuse
88% experienced neglect

These are young people who’ve had their trust broken over and over again. They’ve seen what happens when power gets used the wrong way - especially by men. And then they meet us.

Youth Workers. What we say and do matters. Especially if you’re a bloke like me.

Netflix's "Adolescence" and the digital influence dilemma

The recent Netflix documentary series Adolescence holds a mirror up to the lives of young boys around the world and how their development is being shaped by social media, misogyny and a hunger for belonging.

One recurring theme? The rise of online influencers like Andrew Tate, whose brand of hyper-masculinity glorifies aggression, control over women, and emotional detachment- presented as a blueprint for "success" and "alpha status." His videos have been viewed billions of times, often on platforms young people frequent daily.

In residential care, where many young people are already struggling with identity, trauma, and belonging, the appeal of figures like Tate is real - and deeply concerning.

That's why the presence of healthy, grounded, emotionally intelligent male role models has never been more critical.

How Youth Workers can disrupt the cycle

One thing I want others thinking about this work to know: you don’t need to have it all figured out. I certainly didn’t. But being there, being honest and being respectful - that’s what matters most.

Here's how youth workers can challenge toxic masculinity and help young people - regardless of gender - redefine what it means to be strong, safe and respected:

1. Show that vulnerability is strength

Toxic masculinity teaches young people that crying is weak or that talking about feelings is "soft." Youth workers who show up authentically- who admit when they're tired, frustrated, or emotional-plant the seed that all feelings are valid.

"You don't have to 'man up' here. You just have to show up."

2. Model respectful relationships

Many young people in care have never seen a respectful relationship- especially between men and women, or among men themselves. Youth workers who communicate calmly, resolve conflict without aggression and treat others with dignity model an entirely new way to relate.

3. Call it out - Gently and consistently

When a young person repeats something rooted in misogyny, homophobia, or outdated gender roles, it's a chance to reflect, not shame.

"Where did you learn that?"
"How do you think that makes someone feel?"
"What do we want to stand for in this house?"

These small course-corrections create long-term change.

4. Proactively talk about respect, relationships and consent

We can’t assume young people “just know” how to behave in a healthy relationship -especially if they’ve never seen one. That’s why we need to have the conversations before the crisis happens. Talk openly about respect, personal boundaries, consent, and emotional safety in relationships.

As a former Youth Worker and someone who’s worked with The Rite Journey - a school-based program that supports teenagers in their shift into adulthood - I’ve seen firsthand how structured, honest dialogue can empower young people to be more self-aware, respectful and resilient. When we give them the language and tools, they’re better equipped to navigate real-world situations with confidence and care.

5. Be there, every day

For some young people in residential care, their youth workers are the first safe and reliable adult male role models they've known. Just being present - calmly, consistently and respectfully - is a powerful form of healing.

Looking ahead

As Adolescence highlights, young people today are bombarded with toxic messages about identity and gender - often before they're old enough to understand the consequences. In combination with histories of abuse or neglect, this makes them vulnerable to adopting harmful beliefs that can affect their futures, relationships and wellbeing.

But in every shift, every conversation, and every moment of connection, youth workers have the power to offer something radically different. One where strength means respect. Power means kindness. And being human means being real.

So, if you’re thinking about becoming a Youth Worker - especially if you’re male - just know this: you’re needed. More than ever.

And if you’re already doing this work- thank you. Keep showing up. Keep doing the quiet, powerful work of being the kind of man these young people can look up to, not fear.

Sources:

Queensland Children in Care Census 2024
Netflix Documentary Series: Adolescence (2024)
News articles on Queensland's child safety system

From Transport to Youth Work: Danielle's Career Progression with Edmen

Wed, 14 May 2025 03:12:40 GMT

Danielle’s journey into youth work wasn’t a conventional one. Coming from a background in the transport industry, she always had a deep connection to youth services through family friends involved in fostering. After having her youngest child and returning to transport, she felt drawn to a more meaningful career. That’s when she discovered Edmen Community Staffing Solutions.

“ I found Edmen to be very supportive and communicative ,” Danielle shares. “ Starting as a Residential Youth Worker, I had no prior experience in the field, but the support I received -especially as a new youth worker - really stuck with me.”

Balancing work, study, and family as a mother of three, Danielle appreciated the flexibility that Edmen offered. While completing her Certificate IV in Youth Work, she was able to gain hands-on experience, seamlessly blending theory with practice while working at Edmen’s Community Service partner, DCC.

Building a strong foundation with Edmen

Danielle credits Edmen for providing a strong safety net during her time as a Residential Youth Worker.

“ You always had that support in the background - no judgment, just open communication ,” she explains. One experience, in particular, stood out. “ I had a tough shift where I was struggling, and my Service Coordinator, Dominic, checked in on me while I was on a sleepover shift. That level of care and support really meant a lot.”

Beyond emotional support, Edmen’s support and culture helped Danielle build confidence in her abilities. She developed crucial people skills and a broader understanding of the bigger picture in youth support services. “I never once felt inadequate. My team at Edmen -coordinators like Emma, Brooke and Jess - really empowered me to grow .”

Stepping into leadership

After a year and a half as a Residential Youth Worker with Edmen, Danielle was ready for the next step. She took on a leadership role as a Program Service Leader with DCC.

“I now oversee a team of Youth Workers at Gumnut House, ” she says. “ Unlike my previous role, I’m not as ‘hands-on’ with the young people—we have an incredible team on the floor doing that. My focus is ensuring that policies and procedures are followed and that the environment remains therapeutic for both the workers and the young people.”

Danielle’s transition into leadership wasn’t without challenges. “ One of the biggest adjustments was separating myself from the youth workers I once worked alongside and setting professional boundaries. But my experience at Edmen gave me the tools to navigate those challenges with confidence.”

Lessons learned and carrying them forward

Reflecting on her journey, Danielle acknowledges the vital role Edmen played in shaping her career.

“ Edmen taught me how to be the best support for my team. The foundations I built there mean that everything comes more naturally to me now,” she explains.

Looking to the future

While she loves her current role, Danielle has her sights set on future opportunities in the youth services sector. “ Eventually, I could see myself working as a Child Safety Officer or in a support role that helps families before children enter out-of-home care .”

She also recognises the evolution of the industry. “ DCC has grown a lot in the past three years, and I see a lot of potential to better connect communities and families. There’s so much scope for positive change.”

Advice for aspiring Youth Workers

For those considering a career in youth services, Danielle offers some key advice:

• Don’t overthink it. “ Take a deep breath - if you have a genuine passion for achieving the best outcomes for young people, you’ll thrive.”

• Build a strong foundation. “ Having the right support early on makes all the difference. Edmen was there for me from the very beginning, and that set me up for success.”

Your pathway starts with Edmen

Danielle’s story is proof that a career with Edmen can be the stepping stone to bigger opportunities in youth work. Whether you’re starting fresh or looking for career growth, Edmen provides the support and flexibility to help you succeed - just like they did for Danielle.

Ready to get started? Check out our open Youth Worker roles today.

Is Youth Work Your Next Career Move? A Fresh Path for Early Childhood Educators

Tue, 15 Apr 2025 01:41:07 GMT

Across Australia, Early Childhood Educators are at a crossroads.

As part of the 2025 Federal Budget announcements, the government has reaffirmed its commitment to supporting the early childhood education sector with targeted funding to address workforce shortages and improve quality of care. This includes $72.4 million to expand professional development and training opportunities, as well as funding to improve retention and upskill educators through nationally recognised qualifications ( Australian Government Budget 2025–26 ). While these investments are a step in the right direction, many educators are still grappling with unsustainable workloads, emotional fatigue and a desire for more meaningful progression in their careers. Many in the industry are still asking the big question: Is this enough to stay?

For some, it’s prompting a natural shift toward Youth Work - an area where their passion and skills can be redirected for lasting impact.

Why Youth Work?

Youth Work is a dynamic, people-first career that allows you to make a lasting impact in the lives of young people navigating complex challenges. It’s purpose-driven, values-led, and built around strong relationships - something Early Childhood Educators are already experts in.

At Edmen Community Staffing Solutions, we’re seeing a growing number of early childhood professionals step into Youth Work. And it makes perfect sense.

Your skills are more transferrable than you think

If you’re an Early Childhood Educator, you already bring so much to the table:

Strong behaviour management and emotional regulation strategies
Communication skills with both children and families
Understanding of child development and trauma-informed practice
Patience, empathy, and resilience in emotionally demanding situations
Documentation and compliance experience in a regulated environment

These are the same core skills that make for an exceptional youth worker.

What qualifications do you need?

To work as a Youth Support Worker in most settings, you’ll typically need (or be working towards) a Certificate IV in Youth Work, Community Services, or a related field. If you’ve already completed a qualification in Early Childhood, you may be able to fast-track or RPL (Recognised Prior Learning) certain units.

Earn while you learn: Edmen’s Kickstart Program

If you're curious but unsure whether Youth Work is the right fit, our Kickstart program is designed for people just like you.

Kickstart gives you the opportunity to:

✅ Gain real, paid experience in youth residential care
✅ Access mentoring and on-the-job support
✅ Begin working while you start (or complete) your qualification
✅ Connect with a community of passionate youth workers

It’s a flexible, supported entry point into the sector- and a great way to test the waters while building your future career.

Time for a change?

If you're an Early Childhood Educator who still loves working with young people - but craves a new challenge, more meaningful impact, or a different pace - Youth Work could be the change you’ve been looking for.

At Edmen, we believe in people-powered change. Let’s help you turn your passion into a new purpose.

Ready to explore?

Check out our open roles or learn more about Kickstart today.

From Casual Youth Worker to Area Manager: Chereece's Career Journey

Sun, 30 Mar 2025 23:13:34 GMT

Three years ago, Chereece started her journey in youth support services as a casual youth worker with Edmen Community Staffing Solutions. With little prior experience in the field, she stepped into the role as a ‘greenie,’ working with Edmen’s community service partner, Dynamic Community Care (DCC), in Queensland. Fast forward to today, and Chereece has progressed to become an Area Manager overseeing multiple residential care programs. Her story highlights how Edmen equips youth workers with the skills and experience needed to build a successful career in the youth services sector.

Building a strong foundation with Edmen

When Chereece first joined Edmen, she was new to youth work, but the hands-on experience she gained in residential houses equipped her with the knowledge and skills needed to excel in the sector. While working with Edmen, she completed her Certificate IV in Youth Work, laying the groundwork for her career progression.

“Edmen was a great option for me at the time. Casual work was very flexible, especially with young kids at home,” Chereece explains. This flexibility allowed her to balance work and family life while developing expertise in youth support.

Career growth and transitioning into leadership

After returning from maternity leave to have her second daughter, Chereece sought a role with more stability. When an opportunity for a Program Service Leader position at DCC arose, she applied and successfully stepped into a leadership role. Since then, she has continued her professional growth, completing a Diploma in Community Services and advancing to an Area Manager position in Ipswich.

“As an Area Manager, I work closely with house managers, oversee five residential care programs and support with child safety and placements, ” she explains. The experience she gained at Edmen provided her with a solid foundation to transition into leadership, shaping her into the manager she aspired to be.

“ My time at Edmen really helped mould me into the leader I wanted to be. It’s where I found my passion and drive for the work I do. ”

The impact of Edmen’s support and supervision

Chereece credits Edmen’s supervision and support network for helping her develop confidence and competence in youth work.

“ Even though I was fairly new to the industry, working with Edmen provided me with the support and ‘village’ you need in this line of work ,” she shares. “ Supervision sessions were also beneficial in ensuring I felt confident while on the job .”

She continues to maintain strong relationships with the Edmen team, recognising the importance of collaboration and teamwork in achieving the best outcomes for young people.

Lessons learned and advice for aspiring Youth Workers

Reflecting on her journey, Chereece acknowledges that starting as a youth worker can be daunting, but the right support makes all the difference.

“ When you start off as a Youth Worker, it’s hard to know what to expect. There are lots of unknowns, but Edmen provides a space where you feel supported and always have the backing of a team. ”

For those considering a career in youth work, Chereece offers this advice:

Do it for the right reasons. “ The best Youth Workers are the ones with a genuine passion for the work .”
Prioritise self-care. “ This job can be intense and looking after yourself is key to staying in the industry long-term. ”
Celebrate small wins. “ Recognising progress, no matter how small, helps get through the tough days. ”
Seek support. “ Even the most brilliant Youth Workers need a strong support system to succeed. ”

Looking to the future

With her next milestone on the horizon- welcoming a new baby later this year - Chereece remains committed to the youth services sector. While she enjoys her current role, the next future growth opportunity would be potentially stepping into an Operations Manager role down the track.

For now, she’s content knowing she is making a difference. “ I love my current role because I’m still close to the floor, working directly with young people. I think being an Area Manager really suits me.”

A career pathway with Edmen

Chereece’s journey is an example of how Edmen provides opportunities for growth, from entry-level roles to leadership positions with our community service partners. With the right support, training, and hands-on experience, a career in youth services can be both rewarding and full of progression.

If you’re considering a career in youth support services, Edmen offers the flexibility and support to help you thrive - just like Chereece.

Ready to get started? Check out our open Youth Worker roles today.

What is an Assessment Centre and How is it Used in Recruiting Disability and Youth Support Workers?

Wed, 19 Mar 2025 00:05:55 GMT

What is an Assessment Centre and How is it Used in Recruiting Disability and Youth Support Workers?

An assessment centre is a part of the recruitment process. It helps companies see if you are the right person for the job. Instead of just asking questions, they give you tasks to do, like assessing how you would react to certain scenarios you could encounter on shift. This is used a lot when hiring disability and youth support workers.

Why Do Companies Use Assessment Centres?

Support work is about more than skills – it’s about how you handle tough situations and work with others. Here's why assessment centres are important:

Real-Life scenarios : You will be asked to handle situations similar to what you might face on the job. For example, you might need to solve a problem or help someone in need.

Teamwork: Support workers often work with others. In group tasks, the company sees how well you work with a team.

Fair evaluation : Everyone gets the same tasks. This way, companies can see who has the skills for the job in a fair way.

What Happens at an Assessment Centre?

Here are some things you might do at an assessment centre:

Role-playing : You may act out a scene where you help a person with a disability or a young person. This shows how you listen and help others.

Group work : You might need to solve a problem as a group. This shows your teamwork and leadership skills.

Interviews: Some assessment centres also have short interviews.

Written tasks : You may need to write a report or notes. This helps them see how you write and follow instructions.

Set Realistic Expectations: You’re not expected to be an expert on day one. Set achievable goals for yourself and celebrate when you hit them. Small steps lead to big changes.

How Can You Prepare?

Know the job : Make sure you understand what a disability or youth support worker does. Think about how you would act in hard situations.

Learn about the company : Read about the company’s values and how they work.

Practice: Try role-playing or practicing with a friend to get ready.

Be yourself : Stay calm and show who you are. This is your chance to show your skills.

Be engaging and present your best self on the day : Your ability to interact with the presenter and your peers is a part of the assessment. Make sure you are participating and treating the day as you would a job interview.

Building Stronger Connections in Youth Work with PACE

Mon, 24 Feb 2025 00:53:28 GMT

What is PACE?

PACE is more than just a framework; it’s a way of thinking, feeling, and interacting. It helps young people feel safe, understood, and supported. By integrating playfulness, acceptance, curiosity, and empathy into our interactions, we can build stronger, more meaningful connections that encourage trust and emotional growth.

Playfulness: Keeping Things Light

Laughter and joy play a critical role in building relationships. Approaching situations with a playful attitude —using lighthearted tones, storytelling, or humor—can diffuse tension and make difficult conversations feel safer. It’s not about making light of serious issues, but rather creating an environment where young people feel comfortable expressing themselves without fear of judgment.

Example: A young person refuses to participate in an activity. Instead of pushing, a playful approach might be, “Alright, but I bet you can’t beat me at rock-paper-scissors first!” This simple moment of fun can shift the energy and open the door for engagement.

Acceptance: Meeting Them Where They Are

Acceptance means acknowledging a young person’s thoughts, feelings, and experiences without judgment. It doesn’t mean condoning harmful behaviours, but rather validating their emotions so they feel heard and understood.

Example: If a young person is angry because of a house rule, rather than dismissing their feelings, you could say, “I can see that you’re really frustrated about this rule. It’s okay to feel that way. Let’s talk about why it’s in place and how we can work through it together.”

Curiosity: Understanding the 'Why'

Instead of reacting with frustration when a young person behaves in a challenging way, approach the situation with curiosity. This means genuinely seeking to understand why they’re acting a certain way, without assumption or blame.

Example: If a young person lashes out, instead of saying, “Why would you do that?” in an accusatory tone, a curious response could be, “I wonder what’s making you feel this way right now?” This encourages reflection and fosters open dialogue.

Empathy: Walking Alongside Them

Empathy is about being present and feeling with the young person. It’s letting them know that they’re not alone in their struggles and that their emotions matter.

Example: When a young person is upset, rather than just saying, “You’ll be fine,” try, “I can see that you’re really upset. That must be really hard for you. I’m here to help you through it.”

PACE in Practice

Incorporating PACE into youth work takes practice. It requires slowing down, tuning in, and being mindful of your own emotions. You won’t always get it right, and that’s okay. What matters is the effort to create a safe, supportive space for young people to grow and heal.

At Edmen, we encourage all our youth workers to adopt the PACE approach. By doing so, we’re not just providing care—we’re fostering trust, connection, and positive change in the lives of young people.

When PACE Doesn't Work

It’s important to note that when a young person is in fight, flight, or freeze mode, the PACE model won’t be effective in that moment. When they are in a heightened state of stress, they are no longer thinking rationally—they are trying to protect themselves. In these situations, it’s crucial to focus on de-escalation techniques to help them feel safe again before attempting to re-engage with PACE. This might include giving them space, using grounding techniques, or simply being a calm and reassuring presence until they are ready to reconnect.

Interested in learning more about PACE? For more information, visit Dr Hughes' website - DDP Network

Boosting Employee Recovery & Workforce Stability

Sun, 16 Feb 2025 22:44:28 GMT

A case of speed and personalised care

Sam*, a Youth Worker at Edmen, experienced a significant injury at work. Given the severity of the injury, Cassandra Burriel, from PeopleIN’s Recover at Work team, acted quickly to ensure Sam was receiving the immediate and appropriate medical and emotional support.

“Given the psychological toll such incidents can take, we arranged early intervention counselling through our Employee Assistance Programme (EAP) to ensure Sam had the resources he needed within 24 hours. We recognised Sam's strong desire to return to work, but we also understood the importance of a gradual and supported reintegration. Initially, we kept him engaged with remote work, offering office-based duties or administrative tasks until he was medically cleared to resume his usual responsibilities.”

This approach allowed Sam to stay connected to work while supporting both his physical recovery and emotional well-being. Thanks to the customised support from PeopleIN and Edmen, Sam made a smooth transition back to work without setbacks.

How the PeopleIN Recover at Work Program Works

PeopleIN's Recover at Work program focuses on 3 key principles: early intervention, tailored support, and gradual reintegration into the workplace. Here’s how it works:

1.Early Intervention

Once an injury occurs and is reported, the Recover at Work team takes immediate action, coordinating medical appointments and providing psychological support. Cassandra emphasises that early intervention helps prevent the emotional toll from escalating, ensuring that the employee is well-supported from the moment the injury occurs. "The most important thing we do is provide psychological and physical support," she explains. "Even after a minor incident, we encourage workers to access the Employee Assistance Program (EAP) to ensure they have the mental health support they need, as everyone reacts to stress differently."

2. Tailored Support & Return-to-Work Plans

After an injury, the Recover at Work team collaborates with the employee, medical professionals, and the host client to develop a tailored return-to-work plan. This plan may involve modified duties or a gradual increase in hours, focusing on the individual’s specific recovery needs. PeopleIN’s large network of resources, including GP services and physiotherapy consultations, plays a crucial role in speeding up recovery. Cassandra notes, "We understand the challenges our workers face, especially with treatment access. Our network allows workers to get the care they need immediately, speeding up the recovery process."

3. Reintegration into the workplace

The team works closely with Edmen’s host clients to ensure suitable duties are available for injured workers. This might involve light duties, office-based tasks, or, if necessary, remote work. Engaging employees during their recovery is essential in preventing feelings of isolation and maintaining their sense of purpose.

“We always check with the client to see if they can provide suitable on-site duties. If on-site work isn’t an option, we explore office-based duties—either at the client's office or, if they’re local to us, at one of the PeopleIN offices.” explains Cassandra.

Benefits of the PeopleIN Recover at Work Program for Edmen’s clients

The Recover at Work program offers clear benefits for Edmen’s community service clients:

Maintain a consistent workforce : Keeps employees engaged and connected, reducing disconnection and improving the transition back to work.

Improved return to work timeframes : With a 90% RTW rate and employees returning 2 weeks sooner than the industry average, clients experience quicker workforce recovery.

Reduce exposure to common law : Minimises legal risks by ensuring compliance and managing the return-to-work process effectively.

Increased productivity and retention : Enhances workforce stability by reducing absenteeism, boosting productivity, and increasing employee satisfaction and retention.

For Edmen, this means a safer, smoother return-to-work process and stronger relationships with both employees and clients.

To learn more about PeopleIN’s diversified workforce solutions, contact us today.

Day in the Life of an Edmen Youth Worker - Jaime

Tue, 11 Feb 2025 04:17:09 GMT

Meet Jaime, a Youth Support Worker with Edmen, foster mum, and step-parent. Inspired by her personal experiences with child safety, Jaime transitioned from a career in sales and marketing to pursue a Bachelor of Social Work. In this interview, she shares her journey into youth work, the rewards and challenges of the role, and how Edmen’s support has helped her thrive.

Tell us a bit about yourself.

My name is Jaime, and I work as a Youth Support Worker with Edmen. I’m also a foster mum and step-parent.

What were you doing before becoming a youth worker?

I was working in sales and marketing, but I’m also currently studying for my Bachelor of Social Work. I’m just about to finish my first year.

What inspired you to become a youth worker?

I have personal experience with child safety and supporting children. That led me to start my social work degree, which then introduced me to residential care. I wanted to make a difference, even in the small, day-to-day moments of a young person’s life.

Being a foster parent and a step-parent, as well as going through the family court process, gave me firsthand insight into the challenges young people face. It really motivated me to give back and support kids who need care, guidance, and stability.

What made you choose Edmen and how has your experience been so far?

A friend from uni had worked with Edmen before and spoke really highly of them. When I found the job on SEEK, I reached out to her, and she reassured me about the level of support Edmen provides. The recruitment process was smooth and fast, and they were really understanding about my study commitments. Since onboarding, I’ve found the communication great, and getting shifts has been straightforward.

Can you walk through a typical day at work?

I often describe it as being like a “house mum.” You arrive, check in with the young person about their night or their day so far, and talk about anything on their mind—maybe a family visit or something important happening in their life. Then, you support them with whatever they need—whether that’s going shopping, doing an activity, or just hanging out at home. I’ve done everything from playing board games and arts and crafts to trips to theme parks. You also prepare meals and provide a stable, supportive presence.

One day they might be full of energy and want to go out, while the next they just want to relax. The key is to listen, be flexible, and support them however they need. You don’t always know what they’ve been through, so you focus on making the present moment a safe and positive one.

What’s your favourite part of your job?

Seeing how excited they are when I arrive. They love sharing what’s happening in their life, planning things to do together, and just spending time with me. Watching them grow, develop new skills, and gain confidence is really rewarding. Knowing I’m making a positive impact—whether it’s teaching life skills or just being a trusted person in their life—makes it all worthwhile.

On the flip side, what's the most challenging part of the job?

Sometimes it’s hard not to want to “fix” everything for them. You have empathy and want to help in every way possible, but your role is to support, not solve. I also struggle with not wanting to take them all home with me! That’s a big reason why I’m pursuing social work—I want to expand my ability to make a difference.

Do you have any advice for people wanting to become youth workers?

It’s an amazing and rewarding job, but it does have its challenges. My biggest advice is to take care of yourself while also focusing on building strong connections with the young people you support. Those relationships are the most important part of the job, and they fill your cup quickly when you see the impact you’re having.

How do you find the support at Edmen?

It’s been really good. There’s always someone available when you need help—whether it’s 1AM or 1PM. You’re never left waiting too long for an answer, and they encourage you to reach out if you’re unsure about something. If a situation doesn’t feel right, they’ll work with you to make adjustments.

Ready to make a difference? Check out our open Youth Worker positions today and start your journey with the Edmen team!

The Essential Guide to Fatigue Management for organisations that employ Youth Workers

Tue, 14 Jan 2025 00:06:53 GMT

In the bustling world of community services, youth workers play a pivotal role. They are the heroes who guide, support, and inspire young individuals through their most formative years.

However, the high demands and emotionally charged nature of their work can lead to fatigue, a condition often underestimated in its capacity to undermine both the wellbeing of workers and the quality of care provided to the youth. Recognising the significance of fatigue management is not just beneficial; it's a necessity for community services organisations and community staffing providers. This article delves into why managing fatigue is crucial, the responsibilities of organisations, and effective strategies for safeguarding youth workers against the detrimental effects of burnout.

The Hidden Challenge: Understanding Fatigue in Youth Work

Fatigue extends beyond mere tiredness. It's a multifaceted condition characterised by physical, mental, and emotional exhaustion. For youth workers, who often juggle multiple cases, engage in emotionally taxing work, and face unpredictable challenges, fatigue can creep in unnoticed, gradually impairing their ability to perform their duties effectively.

The Organisational Duty: Crafting and Implementing Fatigue Management Policies

Community services organisations and staffing providers hold a paramount duty to acknowledge fatigue as a significant occupational hazard. Crafting clear, comprehensive policies on fatigue management is the cornerstone of protecting workers and the youth they serve. These policies should outline measures for identifying fatigue, strategies for intervention, and avenues for support, ensuring a proactive stance against the onset of burnout.

Strategic Rostering: A Thoughtful Approach

One of the most direct methods for managing fatigue lies in thoughtful rostering practices. Organisations must adopt a careful approach to scheduling, ensuring that workers are not overloaded with consecutive shifts or subjected to chronic overtime. Flexibility in rostering and an equitable distribution of work can significantly reduce stress and fatigue among youth workers, enhancing their job satisfaction and overall effectiveness.

The Role of Service Coordinators: Early Detection and Intervention

Dedicated service coordinators can play a crucial role in fatigue management. By maintaining close relationships with support workers, coordinators can more readily identify signs of fatigue, whether through changes in performance, mood, or wellbeing. Early detection enables timely intervention, preventing the escalation of fatigue into more severe states of burnout.

Support Systems: EAPs and Supervision

Providing access to Employee Assistance Programs (EAPs) and regular, supportive supervision sessions can offer youth workers the resources they need to manage stress and fatigue effectively. EAPs, in particular, provide confidential counseling services, offering a safe space for workers to address their concerns and develop coping strategies. Supportive supervision, on the other hand, ensures that workers feel valued, heard, and guided through their challenges.

A Collective Responsibility

The battle against fatigue in youth work is a collective responsibility. It demands a concerted effort from organisations, coordinators, and the workers themselves. By implementing detailed policies, supporting early detection and intervention, and providing robust support systems, community services can create a nurturing environment for youth workers. This, in turn, ensures that they can continue to perform their invaluable work, guiding young individuals towards brighter futures, free from the shadows of burnout.

The importance of fatigue management in the realm of youth work cannot be overstated. It is an essential aspect of ensuring the health and effectiveness of those dedicated individuals who contribute so much to the lives of young people. By acknowledging the challenge, adopting comprehensive policies, and fostering a supportive work environment, community services organisations can safeguard the wellbeing of their workers and, by extension, the youth they serve.

Start Your Career as a Youth and Disability Support Worker in South Australia with Edmen

Wed, 04 Dec 2024 03:14:00 GMT

Why Adelaide Is the Perfect Place for Your Next Move

Are you ready to make a real difference in the lives of young people and individuals with disabilities? If you’re seeking a fresh start in a vibrant city with a rich mix of culture, lifestyle, and opportunity, moving to Adelaide, South Australia, to work as a casual Youth and Disability Support Worker with Edmen could be the ideal adventure for you! With a strong demand for support workers, a welcoming community atmosphere, and a perfect blend of urban convenience and natural beauty, Adelaide offers an incredible environment to build a meaningful career.

Here’s why Adelaide is calling your name—and how Edmen can help you make the leap into a rewarding role as a Youth and Disability Support Worker in South Australia.

Why Adelaide?

1. City Convenience with a Laid-Back Vibe. Adelaide combines all the perks of a major city with the charm of a friendly community. Known for its “20-minute city” layout, you can easily access everything from your workplace to local cafes and parks without the chaos of big-city traffic. With a relaxed pace of life, you can focus on what matters most—supporting young people and individuals with disabilities while enjoying all that this vibrant city has to offer.

2. Growing Demand for Support Workers. Adelaide is actively seeking dedicated Youth and Disability Support Workers to help make a positive impact in the community. By joining Edmen, you’ll play a crucial role in providing care and guidance to individuals who need your support. Whether you’re assisting in daily activities, offering emotional support, or facilitating community engagement, you’ll have the opportunity to make a lasting difference in the lives of those you work with. Plus, with flexible working hours, you can choose shifts that fit your lifestyle!

3. Affordable Living in a World-Class City. Adelaide offers a more affordable cost of living compared to other major Australian cities, meaning your paycheck will stretch further! Whether you’re renting a trendy apartment in the city or a cozy home in one of Adelaide’s charming suburbs, you’ll find that living here is both affordable and enjoyable. More savings mean more opportunities to explore the city’s rich culture, festivals, and dining experiences.

What Does Adelaide Have to Offer?

1. Festivals, Culture, and Entertainment. Adelaide is known as the "Festival City," boasting a lively calendar filled with events like the Adelaide Fringe, WOMADelaide, and numerous food and wine festivals. If you love art, music, and culture, you’ll find plenty to keep you entertained! In your downtime, immerse yourself in the city’s thriving café culture and diverse culinary scene, perfect for unwinding after a fulfilling day at work.

2. Nature at Your Doorstep. Adelaide strikes a beautiful balance between city life and nature. Just a short drive away are the stunning Adelaide Hills, offering breathtaking views and outdoor activities such as hiking, cycling, and wine tasting. If you prefer the coast, beautiful beaches like Glenelg and Henley Beach are perfect for relaxing weekends or after-work strolls. And for those weekend adventures, Kangaroo Island is just a ferry ride away, waiting for you to explore its natural wonders!

3. Safe, Friendly, and Family-Oriented. Adelaide consistently ranks as one of the most liveable cities in the world, known for its safety, welcoming atmosphere, and strong sense of community. It’s the perfect place to settle down, especially for those looking for a family-friendly environment with great schools, parks, and recreational spaces. With a lower population density and easygoing locals, you’ll quickly feel at home in this inviting city.

4. Year-Round Good Weather. South Australia boasts a Mediterranean climate, meaning you’ll enjoy warm, dry summers and mild winters. This perfect weather is ideal for outdoor activities, from enjoying weekend barbecues to exploring the beautiful natural landscapes that surround Adelaide. You’ll love the abundance of sunny days to enhance your quality of life!

How Edmen Can Help You

Transitioning to a new role as a Youth and Disability Support Worker in Adelaide can feel daunting, but Edmen is here to support you every step of the way! While you’ll need to be in South Australia to complete checks and start your role, we can guide you through the recruitment process before you arrive. We've helped 1000's of candidates get started, helping them find training partners and supporting through the compliance processs.

If you’re eager for a fresh start, a rewarding career, and a chance to enjoy the best of South Australia, now’s the perfect time to make the move to Adelaide! With Edmen, you’ll have the opportunity to positively impact the lives of young people and individuals with disabilities while embracing the vibrant lifestyle this incredible city has to offer.

Click here to apply for one of our Youth Worker or Disability Support Worker roles today, and and let us help you embark on your journey towards a fulfilling career and a new life in Adelaide!

Supporting kids in care at Christmas time

Mon, 25 Nov 2024 01:43:00 GMT

As Youth Workers, it’s important to help young people navigate this time of year with sensitivity and support. Here’s how.

1. Listen to Their Needs

Understanding their feelings and expectations is key. Take the time to ask:

What are your favourite Christmas memories with your family?
What would you like Christmas to look like this year?
Is there anyone special you’d like to see?
What activities should we plan together?
How does Christmas make you feel?

2. Communicate and Advocate

Support family connections where possible. If safe and appropriate, advocate for the young person to spend time with their family during Christmas.
Involve the house. Plan together—what meals to cook, decorations to use, or even whether to invite other houses or leadership to join in.
Be prepared. Share plans clearly with the young person and ensure everything is organised ahead of time.

3. Create New Traditions

Share your own traditions and see if they’d like to incorporate them, like a special recipe or a game you love.
Make the day special with thoughtful effort, creating moments they’ll remember.
Encourage the spirit of giving. Help them make or select gifts for family members or siblings.

4. What to Avoid

Avoid ignoring Christmas altogether. Not talking about it can heighten feelings of exclusion or confusion.
Don’t exclude them from decisions. It’s their Christmas—give them a say in the planning.
Don’t force family visits if they aren’t comfortable.
Steer clear of rushed plans. Last-minute preparation or minimal effort can make the day feel less special.
Choose gifts thoughtfully. Avoid impersonal options like gift cards unless absolutely necessary.
Keep presents safe until Christmas Day unless they’ll be celebrating with family on the day.
Avoid personal gifts. Stick to group or house presents provided by the organisation to maintain professional boundaries.

5. Understand Potential Behaviours

Be prepared for behaviours that might arise:

Absconding: Some young people may leave to find their own sense of “family” on Christmas Day.
Increased curiosity about presents: Store gifts out of sight until Christmas Eve to reduce temptation.
Undecided feelings about family time: They may struggle with whether they want to spend time with family.
Heightened emotions: The lead-up to Christmas can feel unpredictable and overwhelming.

6. Plan Festive Activities

Engage them in fun, festive experiences to build excitement and connection:

Visit Santa for photos.
Explore Christmas lights together.
Bake cookies or build gingerbread houses.
Make cards or DIY presents.
Set up an Elf on the Shelf or countdown calendar.
Decorate the Christmas tree.
Attend local markets, events, or community parties.
Organise group activities across houses to foster community spirit.

7. Don’t Forget Your Wellbeing

As a Youth Worker, Christmas can be emotionally and physically demanding. Keep these tips in mind:

Set boundaries: You don’t have to spend time with family members who make you uncomfortable.
Stay within your means: Avoid overspending—Christmas doesn’t have to break the bank.
Seek support if needed: Don’t hesitate to reach out to your network or professional resources for help.

Day in the Life of an Edmen Youth Worker - Kiley

Thu, 21 Nov 2024 00:41:09 GMT

In our latest instalment of Day in the Life, we sat down with Edmen Youth Worker, Kiley, to hear about her journey from corporate life to making a difference in the lives of young people. With just a few months in the role, Kiley shares what inspired her career change, the rewarding moments that make the hard work worthwhile, and her advice for anyone considering youth work.

Tell us a bit about yourself.

My name’s Kiley, and I’ve been a Residential Youth Worker at Edmen for about three months now. I’m also a mum, so I’ve got young children of my own.

What were you doing before becoming a youth worker?

I spent seven years working in an office job, but it just wasn’t fulfilling. I wanted to work with people, and youth work seemed like a really rewarding path. Shifting from a corporate role to a caring one was a big change—especially as I mostly worked from home—but I’m a people person, and working from home became quite isolating. I needed something more meaningful than staring at spreadsheets and dealing with finance arrears. That kind of work just wasn’t me!

How have you found the transition into youth work?

It’s definitely hard work compared to sitting at home all day—no sugar-coating that—but it’s also so enjoyable. There are so many rewarding aspects, like building relationships with the children and doing fun activities with them. It’s a complete 180 from what I was doing before, in the best way.

How old are the children you support?

The ages range from 3 to 16, so it’s a pretty wide spectrum!

What’s your favourite part of the job?

There are so many moments that make it worthwhile. One of my favourites is seeing the children get excited when they see me on shift. Knowing they’re happy to see me always brightens my day—it makes me feel like I’m making a positive impact.

Another highlight is celebrating their achievements. For example, one of the young people I support recently got a job, and he’s so proud of himself. Seeing his excitement made me feel like I’d won alongside him. Those little victories mean a lot.

What’s the most challenging part of your job?

Sometimes the children’s behaviours, which are often linked to their trauma, can be tough to navigate. But for me, the hardest part is wanting to fix everything for them and knowing that I can’t. At the end of the day, they need to want better outcomes for themselves—it has to come from them.

Can you walk us through a typical day?

Building connections is at the heart of what we do, and that can take so many forms. When I arrive for a shift, I check in with the young person and see what their plans are for the day.

A typical day can vary a lot depending on whether it’s a school day or the weekend. On weekends, we might head to Wet’n’Wild, the cinema, or an indoor trampoline centre. Other times, we’ll bake, watch films, or go shopping together. It’s all about creating fun memories and fostering a connection.

Do you have any advice for people wanting to become youth workers?

I’d say to come into this role with an open heart and a genuine desire to help. Working as a youth worker can be different from what you might expect, so it’s important to stay flexible.

The biggest thing is to show compassion and build relationships. Acknowledge the trauma these young people have been through and approach them with thoughtfulness and understanding.

How do you find the support at Edmen?

It’s been phenomenal. Edmen’s support has been next-level. I had an incident at work once, and the team went above and beyond to make sure I was okay. My support coordinator kept checking in with me—I think they apologised for calling so much! But honestly, it showed me how much they care, and that made all the difference.

Ready to make a difference? Check out our open Youth Worker positions today and start your journey with the Edmen team!

Ready for a New Adventure? Move to Queensland and Become a Youth Worker with Edmen!

Thu, 14 Nov 2024 05:18:03 GMT

Are you ready to make a real impact on young people’s lives while soaking up the sunshine in Queensland?

As a casual Youth Worker with Edmen, you could find yourself living and working in friendly, laid-back towns like Rockhampton, Bundaberg, or Toowoomba—each offering a unique lifestyle with plenty of community spirit. It’s all about less traffic, more fresh air, and making a big difference in the lives of young people—all while enjoying the perks of regional Queensland living!

Here’s why Queensland is calling your name, and how Edmen can help you make the leap to a rewarding new career.

Why Move to Regional Queensland?

1. Laid-back Lifestyle and Community Vibes. Tired of city stress ? Queensland’s regional towns are all about that laid-back lifestyle. Rockhampton, Bundaberg, and Toowoomba offer quieter, close-knit communities where life moves at a more relaxed pace. Forget the daily grind of traffic jams and busy streets—these towns have everything you need, but without the hustle and bustle. Whether you’re after Rockhampton’s historic charm, Bundaberg’s relaxed vibe, or Toowoomba’s garden city beauty, there’s a spot for you to call home!

2. Growing Demand for Youth Workers In regional Queensland , there’s a growing need for Youth Workers like you. By moving to towns like Rockhampton, Bundaberg, or Toowoomba, you’ll have the chance to work directly with young people who need your support and guidance. You’ll help them build skills, overcome challenges, and set themselves up for a brighter future. And because these regions are expanding, your role as a Youth Worker will have a real and lasting impact on the community.

3. Flexibility + Career Growth = Win-Win! Working as a casual Youth Worker with Edmen gives you the flexibility to choose when and how often you work. This means you can build a schedule that suits your lifestyle while also making time to explore everything Queensland has to offer! Plus, with Edmen’s commitment to ongoing training and support, you’ll be able to grow in your role, develop new skills, and take your career to the next level—all while living your best life in one of these friendly towns.

What Do Rockhampton, Bundaberg, and Toowoomba Have to Offer?

1. Affordable Living (Goodbye, Big City Rent! ). The cost of living in regional Queensland is one of its best-kept secrets! You’ll find that rent, groceries, and lifestyle activities are far more affordable than in major cities like Sydney or Melbourne. That means more money in your pocket to enjoy your downtime—whether it’s eating out, weekend getaways, or exploring your new town.

2. Welcoming Communities. These regional gems are known for their friendly locals and strong community spirit. In Rockhampton, Bundaberg, and Toowoomba, people know each other by name and are always happy to stop for a chat. Whether you’re getting involved in local events, joining a sports team, or volunteering, you’ll feel like part of the family from the moment you arrive.

3. Nature and Adventure Galore ! Even though these towns have that relaxed, quiet vibe, they’re still packed with adventure and outdoor activities. Rockhampton is surrounded by beautiful national parks, Bundaberg is just a stone’s throw from incredible nature trails, and Toowoomba is known as the “Garden City” for its stunning parks and gardens. You’ll never run out of places to explore, whether you love hiking, camping, or simply relaxing in the fresh air.

4. Year-Round Sunshine. Queensland isn’t called the Sunshine State for nothing! You’ll enjoy warm weather most of the year, perfect for BBQs, weekend picnics, and exploring everything these regional towns have to offer. Mild winters and hot summers mean there’s always a reason to get outside and soak up the sun.

How Edmen Can Help You Make the Move ?

At Edmen, we know that moving to a new town can be exciting but also a little overwhelming. That’s why we’re here to help! While you’ll need an Australian address to complete checks and secure a role, we can guide you through the application process before you even make the move. We’ll help you get set up and ready to go so that you can hit the ground running when you arrive. Our team have supported 1000's of candidates getting started, from helping find a training partner, to doing all the compliance checks we're here to help.

Ready for a New Adventure?

If you’re ready to combine a rewarding career as a Youth Worker with a new adventure in sunny Queensland, now’s the time to make your move! With Edmen, you’ll have the opportunity to make a difference in the lives of young people while enjoying the relaxed lifestyle and welcoming communities of Rockhampton, Bundaberg, or Toowoomba.

Click here to check out open roles and apply for a job today

Imposter Syndrome: What It Is and How to Overcome It

Mon, 14 Oct 2024 22:18:07 GMT

Ever started a new job and thought, “What am I even doing here?” Maybe you’ve found yourself feeling like you’re just pretending to know what you’re doing and that any day now, someone will call you out. If this sounds familiar, welcome to the world of imposter syndrome.

Imposter syndrome is that nagging voice in your head that tells you you’re not good enough, that you don’t deserve your achievements, or that you’re a fraud. It’s surprisingly common—especially in people who are high achievers or who care deeply about their work. And it can be particularly strong in sectors like community services, where the stakes feel high because we’re dealing with real people’s lives.

What Imposter Syndrome Looks

In the community services sector, imposter syndrome might show up in several ways:

Doubting Your Impact: You might feel like you’re not making a difference, even when your clients and colleagues assure you otherwise. It’s easy to downplay your efforts, especially when the outcomes of your work aren’t immediately visible.

Comparing Yourself to Others: You might see other support workers, coordinators, or team leaders and think, “I’m not as knowledgeable or experienced as they are.” It’s a classic case of feeling like you’re falling short, even though everyone has their own strengths.

Avoiding Opportunities: Maybe you shy away from stepping up for new projects or offering your input during team meetings because you’re convinced you’ll get found out as a fraud. You might think, “I can’t possibly be good enough to contribute here.”

Overcoming Imposter Syndrome in a New Role

When starting a new job, especially in community services, where every day can be unpredictable, imposter syndrome can hit hard. Here’s how to tackle it:

Recognise That It’s Normal: The first step is simply acknowledging what you’re feeling. It’s more common than you think, and the fact that you’re experiencing it doesn’t mean you’re failing. In fact, it often means you’re pushing yourself and growing.

Talk About It: Find a mentor, supervisor, or even a colleague to open up to about how you’re feeling. Chances are, they’ve been through it too. Sharing your experiences can help normalize the feeling and reduce its power over you.

Focus on What You’re Learning, Not What You Don’t Know Yet: When you’re new, you’re not supposed to know everything. The goal is to learn and grow into the role. Shift your focus from trying to be perfect to becoming better. Keep a journal of small wins and things you’ve picked up along the way.

Set Realistic Expectations: You’re not expected to be an expert on day one. Set achievable goals for yourself and celebrate when you hit them. Small steps lead to big changes.

Remember the Value of a Fresh Perspective: As a newcomer, you bring a unique point of view to the table. Your fresh eyes might notice things others have overlooked, or you might have insights that help improve processes. Don’t underestimate the value of being “new.”

Challenge Negative Self-Talk: Pay attention to your inner dialogue. Replace “I’m not good enough” with “I’m learning, and it’s okay not to have all the answers right now.” It’s a small shift but can make a big difference in your mindset.

Imposter syndrome can feel overwhelming, but remember, it doesn’t define you. It’s a sign that you care about your work and want to do well. With time, experience, and a healthy dose of self-compassion, those feelings will start to fade. In the meantime, be kind to yourself—you’re doing better than you think!

Why you may not have been selected – An Experienced Recruiter’s Perspective

Thu, 10 Oct 2024 04:14:15 GMT

1. You Don’t Have Enough Sector-Specific Experience

In the community services field, hiring managers often look for candidates with experience that matches the specific requirements of the role. If you’re just starting out or transitioning from a different sector, this might be a hurdle.

My Recruiter Tip:

Be strategic about your applications—focus on entry-level roles, volunteer opportunities, or internships to build up that relevant experience.

Showcase any transferable skills from other jobs, like communication, empathy, or crisis management, that will be useful in community services.

2. Your Values Didn’t Shine Through

Community services is all about people, and employers want to see candidates who align with their values. When your application is too focused on the tasks you’ve done and not enough on your motivations and personal ethos, you might miss the mark.

My Recruiter Tip:

Do your research—learn about the organisation’s mission and how they operate. Tailor your cover letter to address how your values connect with theirs.

Share a personal story or experience in your interview that demonstrates why you’re passionate about the work.

3. Your Application Had Gaps

In a highly competitive job market, little details matter. An incomplete application, missing documents, or even a typo in your resume can give the impression that you’re not thorough.

My Recruiter Tip:

Triple-check your application before submitting it. I can’t stress this enough. Treat it like a sample of the quality of work you’ll bring to the role.

Include everything that’s asked for—qualifications, references, supporting documents. If you’re unsure, don’t be afraid to ask for clarification.

4. You Weren’t Responsive Enough

In the recruitment process, timing is everything. When candidates delay responding to emails, miss scheduled calls, or show up late to interviews, it signals a potential issue with reliability.

My Recruiter Tip:

Set reminders for interviews and application deadlines. Being prompt and responsive shows that you’re serious about the role.

Keep your phone and email accessible during your job search. If you’re unavailable for a valid reason, let the recruiter know upfront.

5. There Were Simply Stronger Candidates

This is a tough one because sometimes, it’s out of your hands. If the competition had slightly more experience or a better skill match, it doesn’t mean you’re not a strong candidate; it just means others edged you out this time.

My Recruiter Tip:

Don’t get discouraged—ask for feedback if possible, and use it to refine your applications and interview approach.

Continue building your skills and networking. Keep your resume updated and look for ways to stay active in the sector, like attending workshops or events.

6. You Didn’t Highlight the Right Skills

If you missed out on a role because you didn’t emphasize key skills or relevant experiences, it might simply be an issue of presentation rather than capability.

My recruiter Tip:

Tailor your resume and cover letter for each application. For example, if the job requires knowledge of specific therapeutic models, make sure that’s front and centre.

During interviews, connect your skills to the role by providing concrete examples of how you’ve used them in similar contexts.

What To Do Next: My Top Recommendations

Reach Out and Ask for Feedback

Many candidates don’t realize that they can (and should) request feedback after a rejection. While not every recruiter can provide detailed insights, a simple “What could I improve on?” can sometimes yield invaluable advice.

Revamp Your Application Strategy

If you’ve applied to multiple roles without success, take a step back and review your materials. Is your resume too generic? Are you highlighting your strengths effectively? Consider getting a second opinion from a mentor or industry professional.

Broaden Your Experience

If experience is a barrier, seek out opportunities to get hands-on exposure—whether it’s through volunteering, internships, or even short-term projects. These can all help build your credibility and demonstrate your commitment to the field.

Stay Engaged in the Sector

Networking is a powerful tool. Attend industry events, engage with sector-specific communities online, and connect with people already working in community services. Building these relationships can sometimes lead to opportunities you wouldn’t have found through a standard job search.

Keep Applying

Persistence is key. Just because you didn’t get this role doesn’t mean you won’t be the perfect fit for the next. Keep refining your approach, stay positive, and don’t lose sight of your long-term goals.

Final Thoughts from a Recruiter

Rejection is never easy, but don’t take it as a dead end. Instead, see it as a chance to refine your approach and grow stronger as a candidate. By reflecting on what didn’t work and taking proactive steps to address those areas, you’ll be more prepared and confident when the next opportunity arises.

Remember, in community services, your passion and dedication are your greatest assets—don’t let a few setbacks keep you from making the impact you know you’re capable of.

Ready to take the jump and apply to work with Edmen? Check out our open roles and begin your journey with us today.

How to get your International Youth Worker Qualifications Recognised in Australia

Thu, 10 Oct 2024 00:20:05 GMT

Recognising International Youth Worker Qualifications in Australia

Working as a Youth Worker can be an incredibly rewarding career, allowing you to positively impact the lives of young people and help them achieve their potential. If you're a qualified Youth Worker in another country who is considering making a move to Australia or are already in Australia you may be wondering if you can work in a similar role.

The answer is yes, providing you get your qualifications assessed as an Australian equivalent and they meet the minimum standards required. The process can feel a little overwhelming but there are resources available to help you navigate the qualifications recognition process in Australia.

Here are some key steps and considerations to keep in mind:

Research the requirements for Youth Worker qualifications in Australia

Before you start the qualifications recognition process, it's important to understand the requirements for Youth Worker qualifications in Australia.

Different states and territories may have their own specific requirements, so it's a good idea to research the requirements for the state or territory where you plan to live and work.

For Edmen Community Staffing Solutions this is a minimum Cert IV in a relevant field, check out our guides on the qualifications we can currently accept.

Identify the relevant Australian qualification authority

Once you've researched the requirements, you'll need to identify the relevant Australian qualification authority for your profession.

In the case of Youth Work, this is typically the Australian Community Workers Association (ACWA) or the relevant state authority which are listed below.

Northern Territory

Skills Recognition Centre
Phone: (08) 8946 7316
Email:  info@skillsrecognitioncentre.edu.au

Queensland

Overseas Qualification Unit, Department of Employment, Small Business and Training
Phone: 1300 369 935
Email:  oqu@desbt.qld.gov.au  

South Australia

Skilled Arrival Services

Skilled & Business Migration

Department for Innovation and Skills

New South Wales

There is no Overseas Qualification Unit in NSW. However trade qualifications can be assessed.

If you live in NSW and require an assessment of your trade qualification, contact  Training Services NSW  on 13 28 11

Tasmania

Tasmanian Assessment, Standards and Certification
Level 6, 39 Murray Street
Hobart  TAS  7000
Phone:  (03) 6165 6000
Email:   enquiries@tasc.tas.gov.au

Victoria

Overseas Qualifications Unit, Skilled and Business Migration Program
Phone:  1300 492 606
Email:   oqu@liveinmelbourne.vic.gov.au

Western Australia

Overseas Qualifications Unit, Migration Services, Department of Training and Workforce Development
Phone:  (08) 9224 6540
Email:   oqu@dtwd.wa.gov.au   

2. Gather evidence of your qualifications and experience

To have your qualifications recognised in Australia, you'll need to provide evidence of your qualifications and work experience. This may include your academic transcripts, certificates, and references from previous employers.

3. Submit your application for qualifications recognition

Once you've gathered all of the necessary evidence, you can submit your application for qualifications recognition to the relevant Australian qualification authority. You may need to pay a fee for this service.

4. Await the outcome of your application

The qualifications recognition process can take some time, so it's important to be patient and await the outcome of your application. You may be required to provide additional information or undergo an assessment to demonstrate your skills and knowledge.

5. Consider any additional requirements

Depending on the state or territory where you plan to work, you may also need to meet additional requirements such as a NDIS Check, Working with Children Check or a police clearance – these will vary by state and employers.

6. Update your resume and start job hunting!

Once your qualifications have been recognised in Australia, you can update your resume and start looking for Youth Work opportunities.

Edmen provides casual youth and disability support workers to some of the largest community services organisations within Australia, predominately in NSW, SA and QLD.

So if you are looking for a higher pay rate (casual workers usually earn a higher base rate), more flexibility on hours so you can travel and enjoy your time in Australia and the ability to stay with one company and work in different states then search our Youth Work Jobs here .

Overall, transferring your qualifications as a Youth Worker in Australia can be a complex process, but with the right guidance and support it is definitely achievable. By following the steps outlined above and doing your research, you can take the first steps towards an exciting new chapter in your career as a Youth Worker in Australia and hopefully with Edmen.

Moving from NZ to Oz? How to land a job as a Youth Worker

Thu, 10 Oct 2024 00:00:00 GMT

Kia Ora, Leaving New Zealand for Australia? Nau mai Haere mai. Here’s how to get started as a Youth Worker.

Thinking of moving to Australia for better career opportunities? Now is the perfect time! Youth Workers are in high demand, and Edmen Community Staffing Solutions is here to help you through the process.

Why Youth Work in Australia?

The demand for Youth Workers in Australia is booming, with nearly 30% job growth projected over the next five years. Whether you’ve already got experience or are looking to start a new career, this is a great opportunity to step into a rewarding role.

Edmen Makes It Easy

At Edmen, we’ve helped thousands of international candidates, including Kiwis, make the move. While there are a few steps, our recruitment team are experts in guiding you through the process—so it’s easier than you think. From police checks to qualifications, we’ve got you covered every step of the way.

Your Visa and Qualifications

New Zealanders can work in Australia indefinitely under the special category visa (SCV) subclass 444, which makes it simple to start. If you already have a Certificate IV in Youth Work (or similar qualification), that’s great! If not, you can easily enroll while getting paid to work with Edmen through our Kickstart program . Our team will help you get started.

Need to get your qualifications recognised? No worries. Click here to learn how.

Casual Work for Flexibility

When you start with Edmen, you’ll typically begin in a casual role. This gives you the flexibility to choose your hours and explore Australia while you work. Whether you want to take time off to travel or settle into a routine, you’re in control of your schedule. Plus, if you decide you love the role and Australia, there are often opportunities to transition into a permanent position with one of our community service partners.

Study Made Simple

You can complete your Certificate IV in as little as six months, and courses are available in hybrid, online, or face-to-face formats—whatever works best for you. And with many courses subsidised, you could start studying for as little as $60. We can recommend some great training organisations to work with too.

Required Checks

To work with Edmen, there are a few checks you’ll need, such as a Working with Children Check (or Blue Card in Queensland), a National Police Check, and a First Aid Certificate. Don’t worry, we’ll guide you through each of these steps. Want to learn more about these requirements? Click here for more details.

Australian Driving License Required

To work with Edmen, you’ll need an Australian driving license. It's easy to transfer to an Australian one—our team can point you in the right direction.

Get Started Today!

Moving from New Zealand to become a Youth Worker in Australia is simple with Edmen’s expert support. Ready to get started? We’ll help you every step of the way—contact us today!

Head over to our jobs board to apply for our open Youth Support Worker roles.

Day in the Life of an Edmen Youth Worker - Stephen

Mon, 07 Oct 2024 23:56:32 GMT

In our latest Day in the Life feature, we sit down with Stephen, one of Edmen’s Youth Support Workers, to discuss what his job is really like. Hear why he chose a career supporting young people and learn about his recent experience helping a young person reunite with their family.

Tell us a bit about yourself

I'm Steven. I’m currently doing my master’s in social work. This coming month should mark my one year with Edmen, it has been an excellent journey working with the young people so far. I’ve always enjoyed working and mentoring young people and it’s fulfilling to see them happy.

I'm the firstborn in my family, so growing up I took care of my younger siblings. I think all young people deserve a safe space, which is even more important when things are not going well. Having someone to talk to when things are not okay is also just as important.

Why did you choose Edmen?

I saw the job advertisement for the Youth Support Worker role on Seek. I thought it looked like a good fit in terms of the job description and duties, so I applied and ended up getting the role.

You recently accompanied a Young Person from Adelaide to the Northern Territory to be reunified with family. Can you talk to us about this?

I started working with the young person four days after they joined care, so I had been working with him for a whole year before he was reunified with family. When he first arrived at the house there was quite a bit of trouble because of where he'd come from, obviously trauma and everything had played a part in that. But we had a very supportive team. We worked closely together with the young person until he was in a position where he could be reunified with family. We saw a tremendous improvement from his end, and I feel that we all did a great job at building a foundation for the young person. I accompanied this young person to the Northern Territory, along with a social worker and was happy to see them reunite with their aunty.

I would say one of my greatest achievements is this recent reunification. It really opened my eyes. Before working with Edmen, I thought youth work was just working with young people and making sure that they’re okay, but reunification is the main goal. Seeing the young people rejoining families is really rewarding.

What's your favourite part of the job?

I get to be a young person myself when working with young people. I try to understand them from their point of view, in a non-judgemental way. There are times in the job where you’ll ask, ‘why is this young person behaving in this way?’ but that may be because you haven’t taken the time to understand what’s driving their behaviour. I try to put myself in their shoes to see where they’re coming from, family dynamics obviously also play a part here. Taking on a trauma informed approach also gives me a different perspective when dealing with a young person and I can better relate to them.

What’s the hardest part of the job?

The most challenging part of being a youth worker would be putting in the hours and seeing no change at times. You get disappointed to be honest. When you’re working with a young person and you’re really trying to, you know, model their lives and not seeing much change – that can get frustrating.

Any advice of people wanting to become a youth worker?

You need to be a person who loves working with young people. Understanding trauma and taking on a trauma informed approach too is important, a holistic centred approach. You must be culturally responsive as well. So it entails a lot, but if you have these interests and skills then my advice would be to go for it – get a job and make their lives better.

How do you find the support you receive at Edmen?

The whole Edmen team is supportive. When I first started working, I was allocated to a few different houses, and I really just wanted to settle in one particular house. Edmen was quite supportive of this. I've worked in the same house since last year. I don't move around to other houses as much, and I'm really happy where I am in now.

This has also helped me establish routines with the young people I support and build positive relationships with them. This can be more challenging when they are used to seeing lots of different faces all the time. At times it can be hard to tell whether a young person is okay of not, so I think having a consistent team helps with this.

Ready to take the jump and join the Edmen crew? Search our open Youth Support Worker roles today.

Answering Why Do You Want This Job Like A Pro

Fri, 27 Sep 2024 03:15:00 GMT

5 Top Tips for Answering "Why Do You Want to Work Here?" in Community Service Jobs

1. Do Your Research

Before the interview, look up the company. Find out about their goals, mission, values, and any recent projects, news or press releases. When you know what they care about, you can explain why you like what they’re doing and how you fit in.

2. Match Your Values to Theirs

Community service jobs are all about helping others. Think about why their work matters to you. Do their goals match yours? Talk about how what they believe lines up with your own values and why it’s important to you.

3. Show What You Can Offer

Don’t just say why you like the company—explain why you’re a great fit for the role. Mention your skills and experience. For example, if you’ve helped others in a similar way before, share that with a clear example. Show that you know what the job is about and how you can contribute.

4. Be Honest and Excited

Avoid vague answers like "It’s a good company" or "I need a job." Tell them what makes you truly excited about the role and why it stands out to you. Showing real passion and enthusiasm is contagious and can leave a positive impression on the interviewer.

5. Think About the Future

Companies want someone who plans to stay and commit. Talk about how you want to grow with the company and help them succeed in the long term. This shows that you’re committed to making a difference.

Remember, the key to answering this question is to be authentic, well-prepared, and focused on how you can add value to the company.

When you’re ready to take the next step in your career, check out Edmen’s job board for youth work jobs, community service jobs , and more across Australia. We can help you find a role where you can truly make a difference!

A Fresh Look, Same Heart: Edmen's Brand Refresh Journey

Mon, 29 Jul 2024 00:29:39 GMT

We’ve got some exciting news to share – Edmen has a brand new look! But don’t worry, we’re still the same Edmen you know and trust, just with a fresh, modern twist.

Why the Change?

You might be wondering, “Why the brand refresh?” Well, as an organisation we’re always evolving, we’ve changed a lot, especially in the last two years, we felt our branding could better capture the essence of Edmen. Our new look reflects our growth, our future goals, and our commitment to meeting your needs in the best way possible. It’s more than just a logo or a colour change; it’s about showing who we are and where we’re headed.

Still the Same Edmen

Even though we look different, our core values : be bold, be human, be memorable and be extraordinary haven’t changed one bit. We’re still dedicated to providing quality staffing solutions for the community services sector and great employee experiences. Our commitment to excellence and reliability is as strong as ever.

What’s New?

New Look : Our logo has had a makeover! It’s sleek and modern and our new colour palette is vibrant and energetic, just like us.

Better Website : We’ve also revamped our website. It’s now more user-friendly, making it easier for job seekers to find opportunities and for clients to connect with the right workforce solutions.

New employee perks: Alongside our rebrand, we’re rolling out a range of exciting new employee perks which include discounts on health insurance, gym memberships, hotels and travel and so much more.

Our Promise to You

This refresh is all about celebrating our journey and looking forward to the future. We promise to continue delivering the exceptional service and support you’ve come to expect from us. Our team is still here, dedicated to helping our workers thrive and our clients succeed.

Join Us on This Journey

We’re super excited about this new chapter and we hope you are too. Whether you’ve been with us for years or you’re just joining the Edmen community, we’re thrilled to have you with us on this journey.

Thanks for being part of our community. Here’s to a bold future together!

Day in the life of a Youth Worker - Lachlan

Mon, 22 Jul 2024 04:33:33 GMT

Curious about what it’s like to work as a Residential Youth Worker with Edmen? We talked to Lachlan to find out. Keep reading to learn about the job and why it’s a great career choice for anyone passionate about making a difference in the lives of young people.

Tell us a bit about yourself

I'm Lachlan. I'm currently working as a Residential Youth Worker. I was enlisted into the role through Edmen. I’ve also done a dual degree in criminology and psychology.

What made you want to pursue a career in Youth Work?

I grew up in Vietnam, which is where my passion for these human services type roles originated. I guess I saw a lot of poverty when living over there. I did a lot of volunteer work through orphanages. For example, I volunteered for Tien Phuc Orphanage, they have children living there who have been impacted by Agent Orange from the Vietnam War, and that's where my passion for working with young people started.

Why did you choose Edmen as an employer?

I essentially chose to work alongside Edmen because I wanted that flexibility while I was studying. It meant I could choose my own hours. There's no shortage of work if you want it. And it pays well as well, but it's also a rewarding role that I've really been wanting to do. It’s hands on work, working with clients face to face and puts my skills to the test.

What does a typical day at work look like for you?

I guess for me personally, in a typical day, I work with a wide variety of young people. I work across a pretty broad spectrum of houses but essentially, you turn up to your shift at a house. The young people have differing needs, but all of them are obviously living in out of home care. They've been impacted by trauma and they have those trauma related behaviours. When you arrive at your shift, you ensure the daily care needs of the children you're working for are being met. A big focus is all about skills building. Unfortunately, a lot of our young people who we work with, haven't had that opportunity through their caregiving to build their skills, so they can be a bit behind in many different areas. Essentially the goal at the end of the day is to have the young people’s daily care needs met, but simultaneously ensuring that you're building that capacity, you're building their skills and you're preparing them for the future. Regardless of how young they are, just ensuring that you're building them up so that when they are transitioning into adulthood, they've been provided with the necessary skills they need to be a high functioning member of society.

What are some of the ways you build rapport with young people?

Shared interests. I think you need to understand the young person you’re supporting and what they respond best. But obviously that's not always an option. For example, if you've got a young person who's just coming into care, we may get a referral that doesn't have all that information. But gathering as much information as possible helps to uncover what their interests are, what their likes are, and even what their dislikes are. This helps us as Youth Workers to know what topics of conversation to bring up and how to engage proactively.

Also, when building rapport, it’s important to ensure you're not going to be talking about anything that may be a trigger– that may just instantly diminish the opportunity to build a relationship. As a male, I think as well, a lot of the time you'll find that these children and young people have complex relationships with male role models. So you have to be mindful of that. A lot of time they're just looking for that connection that they can build with you, but sometimes they may be very hesitant of that because they could be fearful of men.

What’s the hardest part of your job?

I think a lot of people in these types of roles and in this industry suffer from compassion fatigue, whether it's residential youth workers or child safety officers or foster carers. You have to be mindful of it. You're working with children and young people day after day, who you can try your absolute hardest to build a relationship with, but they will reject you at every single turn. And you cannot take that personally. You have to acknowledge that that's their way of protecting themselves. They put their own barriers and guards up to ensure their own personal safety. And you have to be mindful of that. You have to take that trauma informed response because if you don't, it's not just going to impact on them and how you're engaging with them, but it's going to impact on you and your own mental health.

When you're facing rejection after rejection, it's going to have an impact on anybody. So you really need to have thick skin and you need to know that even though what you tried once maybe didn't work. Yeah, sure, you can take different approach, but at the same time, you just need to keep trying. I don't think there's any real wrong answers in that regard.

There's no doubt about it, you need to be mindful of your own mental health. And maybe sometimes you need to just take a bit of a step back, reevaluate the situation, see how you're checking in with yourself, practice mindfulness, see how you're feeling about your engagement.

Because it can get draining, you can suffer from compassion fatigue, and I think having that outlet or someone you can talk to is a really big factor. Edmen is fantastic in terms of having EAP resources that you can engage with if you are feeling burnout or you're needing mental health support.

What drives you to get out of bed in the morning?

Kicking goals, really. When you have a positive outcome for a young person, there's no better feeling. Especially a client who you've been working tirelessly with. Even if it's something small, like just getting them out of the house. It's small steps. You're not going to expect a complete 360 or 180 overnight. You need to keep in mind what the goals are and what the steps are to those goals.

You put the work in, you really put the effort in to try and improve their situation, their living situation every single day, improve their mental health, and improve their capacity to be able to build those long lasting relationships. So every time you work towards these goals and you find those little successes, yeah, it's a bit euphoric.

Do you have any advice for people considering youth work as a career?

I guess I would just say go for it. I mean, it's hard. I'm not going to sugarcoat it. You need to stay focused on those future goals. Don't dwell on the past or don't dwell on where you are now. Focus on where you want to be. And that goes for the young people as well. Focus on where they want to be because you will make an impact. And the fact that you can turn up to work and have such an impact on even one person's day or their entire life, I think that is a tremendous achievement. It’s a big responsibility you hold in your hands, but it is so gratifying. There is no better feeling than leaving a shift or looking back on the work that you've done and knowing that you've made an impact in other people's lives.

Regardless of how small you may think it is, I guarantee you in the young person’s mind, it's much bigger. So, if you really do want to feel that sense of accomplishment and gratification of having a positive impact on others, then I say do it.

Ready to take the jump and join the Edmen crew? Search our open Youth Support Worker roles today.

From Manufacturing to Making a Difference: Dolly's Story

Tue, 09 Jul 2024 02:28:32 GMT

In our latest installment of Day in the Life, we sat down with Edmen Youth Support Worker, Dolly to chat about how she balances work with being a student and a mum. Hear why she decided to change careers and why supporting at-risk kids is something she doesn't regret.

Tell us a bit about yourself

I am brand new into youth work. I've been doing it for a month now and it's quite a change from what I used to doing. I'm still in TAFE and I'm a wife and a mother, so I have a very busy life. But it was time for a career change and to do something meaningful. And that's why I got into youth work.

What were you doing before you started youth work?

I was manufacturing. I was in a factory building security screens and doors. Very, very different [from youth work]. I did that for a few years. I enjoyed that, but it was just not quite what I wanted to be doing with my life. And I wanted to do something that my family would be proud of me for.

How is Edmen supporting you while you study?

So I needed to do placement for my certificate IV, which was really hard. Most places want someone with experience, and Edmen's Kickstart Program allowed me to get a job and earn while I was studying basically. It's been really amazing so far.

What does a typical day at work look like?

It can vary. So when I first started with the young person I'm currently working with, she wasn't in school so our days were very busy. She's a very go, go, go girl; she just loves to be doing something all the time. So generally she would spend a little bit of time at placement in the morning and then we would go out and we would do two to three different activities, like swimming and going to parks, or going to like little nature places to see animals. When we go back to placement, she's still just on the go so it's playing out in the backyard or playing games like hide and seek. A typical day can vary generally. There are no two days the same, but you're just helping them live, learn how to be themselves and communicate and making sure that their everyday needs are met and beyond. We need to make sure that when they leave us, they can continue those skills on and grow and learn.

How do you balance work, study and being a mum?

Generally I'm working about four or five, five days a week. So I do have to fit that in. Thankfully, I'm only at TAFE for one day a week, but I'm learning that I need to ask for help. I typically don’t do that. I like to try and handle everything myself and just power through it, but I'm learning that I need to balance it out. I need to ask for help from family and friends if I can't manage everything. But thankfully Edmen is really fantastic. If it is too much, I can ask them to drop me back a little bit and just give me some time to recuperate and they will do it. It's really wonderful.

What are your favourite moments as a Youth Worker?

It's the little moments with my young person where we are one on one and I can really see her shine and come out and we just bond. I know it sounds strange, but I love insects and so does she. And so we will spend honestly hours in the backyard just looking for bugs. And it's when she's just herself. And she can be herself. It's those quiet little moments where we just bond, they're my favourite moments.

Any advice for people thinking about becoming a youth worker?

Go with Edmen. Edmen has been the best place to start. It's fantastic. They are so wonderful and helpful. And also, just challenge yourself. Ask for help. The team with Edmen are fantastic. Every time we do have a troubling shift, we get the phone calls, the follow ups to make sure that we're okay. They're offering their support. So reach out if you need it, don't overwhelm yourself, and just do it is my advice. I thought about this for a long time and I'm so glad I've finally done it now because it's rewarding. You can see that you're making a difference and, yeah, I'm loving it. So just do it, ask for help and keep an open mind.

Ready to take the jump and kickstart your career as a Youth Worker? Check out our open roles today and apply to join the Edmen crew!

Day in the life of an Edmen Youth Worker - Shady

wow@shazamme.com (Default Author) — Mon, 13 May 2024 00:27:52 GMT

Meet Shady, a dedicated Youth Support Worker with a passion for making a difference in young people's lives. In this interview, shares insights into his career, highlighting moments that he finds most rewarding. He also discusses the perks of his work, including the opportunity for professional growth and development.

Tell us a bit about yourself

I’m a Youth Support Worker in Adelaide, South Australia. I’ve been working in the field for over 3 years now for a few different organisations.

Why did you choose to join Edmen?

I decided to join Edmen due to the fact it’s a bigger organisation, the pay rate is better and there’s a good amount of work. They also have a referral policy so if you refer people to work with Edmen you get rewarded, which is a perk. Generally speaking, it’s a good place. People are professional and they support their staff where it's needed. There is plenty of work and options when it comes to work.

Why did you become a youth worker?

I’ve been involved with kids for most of my life. I teach music and coach junior basketball. Plus in church, I volunteer to help with kids’ camps. About 3 years ago it struck me why don’t I make this a job. So I did the research, got the qualifications and became a youth worker.

How old are the kids you support?

It varies. With Edmen I don’t have a specific placement or residential house I work in, so I get sent to a number of different houses. The youngest person I’ve supported was 9 and the oldest was 17.

How long have you been working with Edmen?

I’ve just hit the 6 month mark.

Chat to us about your recent deployment to Mt Gambier

I recently got deployed to go to Mt Gambier which was a fun experience. I was sent there to support a young people who is in residential care with one of Edmen’s client organisations. I got a call from my Service Coordinator, who asked if I was interested and explained how the pay and allowances would work. Mt Gambier looked really nice so I went and it ended up being a very good time. The city itself is chill, quite small and quiet and I had the chance to see some sights in my free time like the Blue Lake. During my 4 days in Mt Gambier, I was working day shifts and passive nights and was staying at the placement or residential facility. The young person I was supporting loved fishing, so we drove a couple of times to Port McDonald and spent a few hours crabbing there which was a lot of fun.

What do you like most about being a Youth Worker?

Engaging with the young people and doing activities with them. I enjoy helping them with daily tasks like school, homework, gym or training. Even like cooking together and gaming, it’s a diverse job that changes day-to-day.

Can you run us through a typical day at work

It depends on the shift, you can have a day, afternoon or night shift. Night shifts can be active or passive. Generally speaking, if it’s a day shift, you turn up really early when most likely the young people are still asleep. If it’s a school day, you start by preparing their school lunch boxes and checking that their uniforms are ready. Then it’s time to wake the kids up, arrange breakfast, then drop them off at school. While the young people are at school, we’ll go back to the placement and do some house chores and get prepared for the afternoon shift. After school, our duties include helping with homework, cooking dinner, getting the kids to sport training or to any appointments. After that, it’s time to prepare the young people for bedtime.

If it’s a school holiday, the routine is obviously different. They might stay at home or go out and do an activity, but as the youth worker, we still help plan the day.

Do you have any highlights or standout moments as a Youth Support Worker?

For me, one of the most rewarding parts of the job is the mentoring that’s involved and imparting general life advice and knowledge. This happens a lot. For example, when we go shopping, I ask the young person to pay so they can understand about money and develop their numeracy skills. When we go grocery shopping, I ask them to help do the meal planning with me. These are everyday tasks where there are little moments throughout the day where I can see I’ve made an impact in developing their life skills.

What’s your favourite thing about working with Edmen?

The pay rate is good. The app that we use to make ourselves available or unavailable to work is efficient. There are also some great opportunities to be had, like my recent trip to Mt Gambier, and the refer a friend policy is great.

What’s the hardest part of your job?

The challenging behaviour of some of the young people. That’s something that you’re always dealing with as part of the job, but with sufficient training this can be overcome. Most of the organisations, including Edmen provide training on how to deal with these situations.

Do you have any advice for anyone thinking about becoming a Youth Support Worker?

Go for it. It’s great and such a rewarding career. Pay attention to the training and follow the advice of your manager.

Ready to make the jump and join Edmen? Check out our open Youth Support Worker roles and apply today.

Day in the Life of a Youth Worker - Manish

wow@shazamme.com (Default Author) — Tue, 30 Apr 2024 02:00:01 GMT

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Tell us a bit about yourself

My name is Manish Rana and I’m an Edmen Residential Youth Support Worker

How old are the kids you support?

They are anywhere between 5 and 18

Run us through a typical day at work

So when you start your shift you do a handover. After this, you go through all the communication books and appointment diary and have a look to see what’s coming up for the day. I’m usually working alongside another youth worker, so we work out who’s going to take the young people to school or to any appointments on that day. Then it’s time to get ready for school and do wake up calls. Next is breakfast and then school drop off.

When I return to the house, my job will be to clean up and put the washing on, or if there’s grocery shopping I go and pick this up. The job really depends on the house and can vary day-to-day. Like for instance, now it’s school holidays so I could be taking the kids to see a movie or taking them go karting. The good thing about youth work is that no day is ever the same, which is probably why I love it. Every day you go to work there are new challenges.

What’s the hardest part about your job?

I think the hardest part is that all young people are not going to like you, which is fine, and you don’t need to be offended. It is how it is. For me, it’s important to go into the house with an open mind every day. It doesn’t matter if you had a bad day, the next day you go in with a clean slate and don’t dwell on what’s happened in the past. In this job, you have to start the day with an open mind and be like “okay it’s a new day, everything’s going to be different rather than holding on to what happened yesterday”.

What do you enjoy most about working with Edmen?

It’s been great, you’re never really by yourself working with Edmen. You can call and email them {Edmen} anytime and they are very responsive, especially Kelsey and Shaye. You can shoot them an email and they will call straight back. There’s no hesitation and I feel like I can talk to them about anything that’s happening. That's the approach they take; they never make you feel bad about anything.

Any advice for people thinking about becoming a youth worker?

I think it’s a really rewarding job. Obviously, you’re going to have bad days but you’re going to have more good days than bad – that’s in all jobs. But its quite rewarding working for Edmen and the team is really great, so if you’re thinking of joining don’t think twice. Apply and you’ll be in good hands.

Ready to make the jump and join Edmen? Check out our open Youth Support Worker roles and apply today.

The Crucial Balance of Managing Overtime in Community Support: By Alison Farley

Thu, 18 Apr 2024 06:30:55 GMT

In the world of community service organisations, the challenge of balancing operational costs with uncompromised service delivery is more pronounced than ever. Amidst the backdrop of a rising cost of living, organizations are on a quest to find sustainable ways to cut down expenses without sacrificing the quality of support provided to those in need. One strategic approach to achieving this balance involves the meticulous management of overtime, particularly when rostering community support workers. Alison Farley, National Manager of Client Service and Delivery, sheds light on how a disciplined approach to overtime can serve as a linchpin in operational efficiency and service excellence.

Overtime: A Last Resort, Not a First Option

At the heart of sustainable operations is the principle of treating overtime as a measure of last resort. This philosophy is not just about cost-saving; it's fundamentally about safeguarding the welfare of community support workers and, by extension, the quality of service they provide. Overtime, when overused, can lead to worker fatigue, which poses risks not only to the employees themselves but also to the organisation and those it serves.

The Edmen Approach: Striking the Right Balance

Edmen Community Staffing Solutions exemplifies how a strategic approach to overtime can yield significant benefits. By prioritising this as a last resort, Edmen not only facilitates financial savings for community service providers but also champions the well-being of workers. The approach is two-fold: Firstly, implementing a clear and stringent approval process for overtime ensures that it is used judiciously and only in times of absolute necessity. This fosters a culture of accountability and emphasises the critical nature of planning and resource allocation.

Secondly, the power of data cannot be overstated. Edmen's commitment to transparency and control is exemplified through comprehensive reporting and the provision of real-time dashboards for their clients. Surprisingly, regular reporting on overtime is not a universal practice, which can obscure visibility and hamper effective management. By making overtime data accessible and digestible, Edmen empowers its clients with the insights needed to make informed decisions and adjustments.

The Edmen Advantage: Expertise and Scale

What sets Edmen apart is not just their approach to managing overtime but their deep-seated expertise in the community services sector. This, combined with their extensive pool of support workers and an ongoing recruitment strategy, places Edmen in a unique position to offer scalable solutions tailored to the specific needs of community service organisations. Their exceptional service delivery model ensures that client partners and workers alike receive the support and resources they need to thrive, even in the face of operational and financial challenges.

A Blueprint for Sustainable Service Delivery

As community service organisations navigate the complexities of operating in a cost-conscious environment, the management of overtime emerges as a critical lever for ensuring both financial sustainability and the well-being of support workers. Alison Farley's insights underscore the importance of a disciplined, data-driven approach to overtime, highlighting how strategic rostering can pave the way for more efficient and effective service delivery. Through a combination of expertise, accountability, and innovative use of technology, Edmen showcases how organisations can maintain high standards of support while also adhering to stringent operational budgets. In doing so, they offer a blueprint for community service organisations looking to achieve a delicate balance between cost efficiency and uncompromised care.

In essence, the journey towards operational efficiency and exceptional service delivery is multifaceted. It demands a commitment to strategic planning, a culture of accountability, and an unwavering focus on the well-being of both workers and those they support. As community service organisations look to the future, embracing these principles will be paramount in their quest to deliver meaningful support in the most sustainable way possible.

Looking for workforce solutions or ways to make your rostering more efficient in your community service organisation? Get in touch and let us know about your workforce challenges.

Making the Most of Being a Casual Disability or Youth Support Worker with Edmen

wow@shazamme.com (Default Author) — Thu, 21 Mar 2024 00:37:46 GMT

This blog shares some tips on how you can really make the most out of being a casual disability or youth support worker with Edmen. Casual work offers flexibility, diverse experiences, and plenty of benefits. So, let's dive in and discover how you can make it work for you.

Q: How can I build a good relationship with my Service Coordinator?

A: Building a strong relationship with your Service Coordinator is key to succeeding as a casual support worker. Here are a few tips to help you out:

Stay in touch: Communication is crucial! Keep your Service Coordinator updated on your availability, preferred types of work, and any changes to your circumstances.

Be reliable: Show them you're dependable by being punctual and fulfilling your shifts responsibly. If you encounter any issues, make sure to communicate them promptly.

Seek feedback: Don't be afraid to ask for feedback on your performance. It will help you improve your skills and show your willingness to grow.

Maintain professionalism: Always conduct yourself professionally. Respect confidentiality, establish clear boundaries, and demonstrate your genuine passion for the work.

Q: Why is it important to communicate and update availability and preferences in advance?

Communicating your availability and preferences in advance is important for several reasons:

Finding suitable assignments: By keeping your Service Coordinator informed, you increase the chances of being assigned to shifts that match your availability.

Optimising your schedule: Regularly updating your availability allows you to plan your personal commitments effectively. It helps you prioritise shifts that work best for you and enables the Service Coordinator to allocate shifts efficiently.

Demonstrating reliability: Consistent communication and timely updates show your Service Coordinator that you're committed and dependable. This can lead to more opportunities in the future.

Edmen has made this easy for staff via their app, which enables workers to set their ongoing availability for up to 90 days as well as adjust on a day basis.

Balancing Act: Navigating Study and Casual Work in Youth and Disability Support

wow@shazamme.com (Default Author) — Thu, 21 Mar 2024 00:14:33 GMT

Effective Time Management

One of the key skills to master when juggling work and studies is effective time management. Create a realistic schedule that allocates dedicated time for both work and study commitments. Utilise tools like calendars, planners, or productivity apps to stay organized and ensure deadlines are met.

Communication with Edmen Service Coordinator

Your Edmen Service Coordinator is there to support you on your journey. Regular communication is crucial – keep them informed about your study commitments and work availability. This will help them tailor your work schedule to accommodate your academic responsibilities, fostering a collaborative and supportive environment.

Maximising Support and Supervision Sessions (for Youth Workers)

Engage actively in support and supervision sessions provided by Edmen. These sessions offer valuable insights, guidance, and a platform to discuss any challenges you may be facing. Share your goals and concerns to receive personalized advice and mentorship, helping you grow both professionally and academically.

Leveraging Edmen’s Free Counselling EAP Services

As a student juggling work and studies, it's normal to experience stress and pressure. Edmen offers access to Employee Assistance Program (EAP) services, including free counselling sessions. Don't hesitate to reach out when needed; these resources are designed to support your mental well-being, providing a confidential space to discuss any challenges you may be facing.

Self-Care Matters

Balancing work and studies can be demanding, so prioritize self-care. Allocate time for activities that bring you joy and relaxation. Whether it's exercising, reading, or spending time with loved ones, taking care of your well-being is essential to maintain a healthy work-study-life balance.

Set Realistic Goals

Establish achievable short-term and long-term goals. Break them down into manageable tasks and celebrate your accomplishments along the way. This approach will keep you motivated and focused, providing a sense of direction during busy times.

Collaborate and Network

Connect with fellow students, colleagues, and professionals in the field. Sharing experiences, insights, and tips can be mutually beneficial. Attend networking events or join online communities to expand your support system and gain valuable perspectives.

Optimising Work-Life Balance with Edmen's Active App

Edmen's Active app streamlines managing your work-life balance. Use it to proactively update your availability, especially during intense study periods or holidays, when your availability may change. By blocking out or updating your schedule in advance, you help your Service Coordinator schedule shifts more efficiently.

Utilise University Support Services

Remember, your university or educational institution is invested in your success. If you find yourself struggling with the demands of study and work, don't hesitate to reach out for help. Universities and training organisations often offer a range of support services, including study planning, advice, and feedback. Additionally, many institutions provide dedicated well-being services to support students during challenging times. Check with your organisation to explore the available resources and make the most of the support offered to ensure a well-rounded and successful academic journey.

Balancing studies and a career in youth or disability support can be challenging, but with effective time management, open communication, and a focus on self-care, it's entirely possible. Utilise the support available through Edmen and your university or training provider, make the most of supervision sessions, and don't hesitate to access the counselling services provided. Remember, this journey is a learning experience, and each step forward is a step toward both personal and professional growth. Embrace the challenge, stay positive, and enjoy the rewarding journey of making a difference in the lives of others.

Why student placements should be paid: A better way to kickstart student careers

Tue, 19 Mar 2024 05:31:34 GMT

Let's face it, unpaid placements can create barriers for students from disadvantaged backgrounds. A recent article in the ABC highlighted the case of a social worker student who had to take almost a year off from university just to be able to save up for a 1,000 hour or 10 month placement. Amid a cost of living crisis, this is not an isolated incident. Many students face similar challenges, limiting their access to valuable work experience and potentially hindering their future career prospects. Now under the spotlight, unpaid placements have been flagged as an area in need of serious reform by the largest review of the university sector in decades.

Mandatory work placement serves as a cornerstone to many university degrees and courses. Placement hours students are required to complete varies but are significant. For example, to become a Youth Worker is between 120-400 hours. Students studying a certificate in disability support need to complete at least 120 hours. While nursing students need to complete at least 800 hours of placement. Generally, these positions are unpaid.

Paying students for their placements is not just the right thing to do; it's also beneficial for employers. Here at Edmen it’s something we’ve committed to. Our Kickstart program supports Queensland students studying a recognised qualification for residential youth work. Under the program, students earn while they learn and get paid for their placement hours, whilst working in a supportive environment with our community service partners. We’ve seen firsthand that paying students to complete their placement hours improves the work that they do. They are more likely to be motivated and committed to their roles, leading to better outcomes for students, service providers and our community at large.

It’s my view that Youth Workers are a vital profession in our community and all students should have access to paid placements in much the same way trade students undertake apprenticeships. For this to happen though, serious reform is needed along with more government funding. But while there’s still a lot of work to be done when it comes to making student placements more equitable, we see Kickstart as a step in the right direction. If we want to attract the students that the youth support service sector desperately needs, working for free shouldn’t be a requirement to kickstart careers.

Navigating Parenthood and Career: My Return to Work Journey at Edmen

Thu, 29 Feb 2024 05:43:02 GMT

The Challenges of Parenthood and Career

Being a parent is a full-time job in itself, and when you add a demanding career to the mix, it can be overwhelming at times. Balancing late-night feedings with early morning meetings and diaper changes with project deadlines is not for the faint-hearted. But it's possible, and it's essential to acknowledge the challenges and give yourself grace.

The Importance of Flexibility

One of the key factors that allowed me to successfully transition back into the workforce was the flexibility that Edmen Community Staffing Services was able to offer. Working three days a week allowed me to spend quality time with my children while staying engaged in my career. Flexibility isn't just a perk for parents; it's a necessity. It enables us to be both dedicated parents and committed professionals. Of course, it’s important to recognise that some roles do need to be full time due to their nature and demands, so going back to work may on reduced hours may create opportunity to explore other roles within the organisations.

Finding the Right Culture and Supportive Leaders

Returning to work is made more accessible when you're part of an organisation that values and supports working parents. At Edmen, I am fortunate to have a supportive leader who understands the demands of parenthood. The culture here encourages open communication and accommodates the unique needs of parents. This support system is invaluable and makes all the difference in balancing work and family life.

Advocating for Promotions

Returning parents, particularly mothers, often worry about their career growth being stunted. It's essential to remember that we still want to advance in our careers. This year I was nominated to participate in the PeopleIN Emerging Leader Program, which is a testament to the fact that parenthood doesn't diminish our potential. We can achieve our career aspirations while raising a family.

Tips for Workers Returning to the Workforce

Know What's Right for You: There's no one-size-fits-all approach to balancing parenthood and a career. Do what feels right for you and your family. Whether it's pursuing a promotion or maintaining your current role, make choices that align with your priorities.

Seek Support and Flexibility: Look for employers who offer flexibility and support for working parents. Discuss your needs openly and find solutions that work for both you and your employer.

Believe in Yourself: Parenthood doesn't diminish your skills or potential. Have confidence in your abilities and don't hesitate to pursue your career goals.

For Employers

Don't Underestimate Parents: Parents, especially mothers, have an incredible ability to get things done. They bring unique skills, such as time management, multitasking, and empathy, to the workplace. Recognize and value these strengths.

Create a Parent-Friendly Culture: Foster a workplace culture that supports parents through flexible work arrangements, and employee assistance programs. Encourage open communication and provide opportunities for career growth.

Returning to work after maternity leave can be a challenging but rewarding journey. It's crucial for both employees and employers to prioritise flexibility, support, and an inclusive work culture that allows parents to thrive professionally and personally. Remember, parenthood doesn't limit our potential—it enhances it. So, whether you're aiming for a promotion or simply enjoying the balance between work and family, embrace your unique journey, and keep moving forward.

Day in the Life of a Youth Worker - Precious

Sun, 18 Feb 2024 23:58:48 GMT

Tell us a bit about yourself

My name is Precious and I have a background in the medical field. My first degree is a Bachelor of Medical Laboratory Science and my second degree is a Master’s in Public Health with a view on Community and Youth Service. I also have a diploma in Community Services, which is where I specialise and work today.

What made you first want to become a Youth Support Worker?

I first decided I wanted to become a Youth Support Worker while working in a children’s hospital in Adelaide. During that time, I worked with young people and forged a connection with them. It was through being a role model and helping them process their traumatic experiences that really made me think, “oh I want to do this”. That was when Edmen came into the picture.

Run us through a typical day at work

I'm currently working with Edmen under the Department of Child Protection. I support kids aged between 5 – 9 years old but have previously worked with kids 14 to up to 18 years old. A typical day in the residential house involves waking the young people up and helping them to kick start their day by getting them dressed, breakfast and then off to school.

When they come back in the afternoon, we do some activities that are planned with the social worker in their care plans. We run around for some other things like going out to do some shopping for the kids or for the house. We make sure that we make the residential facility feel like home for the kids in care – creating that positive environment is a major aim.

Can you run us through some of the ways you build that rapport and relationships with the young people you support?

Everybody has things that they like doing. We find common interests and spend time getting to know the young people we support. I’m very person-centred in my approach, so I try to interact with these kids by getting to know what they love and talking to them. When they notice that you are genuinely interested in them and what they have to say, they tend to open up. We chat about their lifestyle and how they enjoy spending their time. Inclusivity is also something that builds rapport. Getting on the same level, talking with them and just being friendly, whilst maintaining those professional boundaries. Asking simple questions like 'what do you want for dinner?' 'And do you want to cook it together?' goes a long way in establishing trust, building their self-esteem and a solid relationship.

For me, its fulfilling to see that I am a role model to these young people and being part of their life journey to bring out the best in them is a higher calling. It’s through doing this that I also get satisfaction from my job. At the end of day, it’s our contribution and how we make these kids feel that matters.

What has your experience been like working with Edmen?

I would say Edmen is a good place to be. I remember when I joined Edmen few years ago, and I couldn't stop telling my friends about Edmen. Honestly, the work environment is really good and so is the support system. The onboarding process is amazing, and the experience you get is fantastic.

Youth work is a demanding job. How do you wind down after a busy shift?

My self-care routine is mainly hanging out or seeing a Netflix movie with my family. I play soccer to unwind and enjoy watching it. Being a Youth Worker is amazing, we give a lot of energy to the job, and every day is not the same, so self-care is important and it’s something I prioritise. I am glad Edmen makes room for it too – they really encourage and promote self-care. For example, the check-in calls from the Service team mean a lot and go a long way in making people feel supported.

Do you have any advice for people thinking about Youth Work as a career?

It’s a job that shapes society and its fulfilling to be changing and adding to the next generation. Who knows, some of these kids we support could be the ‘next big thing’. For me, the Edmen experience has given me the exposure and work experiences and set a great foundation to build my career. I’ve also met so many good people along the way. I don’t know how they do it, but there are so many good people within Edmen. It’s something you want to be part of.

Sum up Edmen in 3 words

A beautiful place

Any last words to people thinking about joining Edmen?

I am of African descent and Edmen is a place of cultural diversity. People should give it a shot. Everyone is accepted here. I look forward to seeing some of your faces soon.

Trauma-Informed Care in Youth Work - Why it Matters

wow@shazamme.com (Default Author) — Mon, 12 Feb 2024 22:31:30 GMT

This is a subtitle for your new post

In the dynamic field of Youth Work, understanding and implementing trauma-informed care is paramount. As professionals committed to supporting the growth and well-being of young individuals, recognizing and addressing the impacts of trauma is crucial. In this blog post, we'll explore what it means to provide trauma-informed care in Youth Work and why it's an essential approach to fostering healing and resilience in young people.

Defining Trauma-Informed Care:

Trauma-informed care is an approach that recognises the widespread impact of trauma on individuals and emphasises creating an environment that promotes safety, trust, and empowerment. In the context of Youth Work, this means acknowledging that many young people may have experienced adverse events or circumstances that can affect their emotional, psychological, and social well-being.

Key Principles of Trauma-Informed Care in Youth Work:

Safety and Trust:

Creating a physically and emotionally safe environment is fundamental. This involves establishing clear boundaries, maintaining confidentiality, and ensuring young individuals feel secure in their interactions with Youth Workers.

Building trust is an ongoing process. Youth Workers strive to establish trustful relationships by being reliable, consistent, and transparent in their interactions.

Understanding Trauma's Impact:

Recognising that trauma can manifest in various ways is essential. Some young people may exhibit challenging behaviours, while others may withdraw or struggle with trust. Being attuned to these signs allows Youth Workers to tailor their approach to individual needs.

Empowerment and Collaboration:

Trauma-informed care empowers young people to make choices and decisions about their lives. Youth Workers collaborate with them, involving them in the decision-making process and respecting their autonomy.

Encouraging a sense of agency helps restore the feeling of control that trauma may have taken away.

Cultural Sensitivity:

Understanding and respecting cultural backgrounds is crucial in trauma-informed care. Recognising that experiences of trauma may intersect with cultural factors allows Youth Workers to provide more nuanced and culturally sensitive support.

Self-Care for Youth Workers:

Acknowledging the emotional toll of working in a trauma-informed way is vital. Youth Workers must prioritise their own well-being to be effective in supporting others. Regular supervision, training, and self-care practices are integral components. To learn more about how Edmen is promoting healthy habits and self-care amongst its workforce, check out our recent Fuel, Flex and Flourish campaign .

Why Trauma-Informed Care Matters:

Implementing trauma-informed care in Youth Work is not just about addressing past traumas; it's about creating an environment that fosters healing, resilience, and positive development. By understanding and responding to the impact of trauma, Youth Workers can help young individuals build trust, develop coping skills, and navigate challenges with a greater sense of control and empowerment.

In the realm of Youth Work, trauma-informed care is not just a methodology; it's a commitment to recognising and responding to the unique needs of young people who have experienced trauma. By embracing this approach, Youth Workers contribute to the creation of supportive and healing environments, ultimately empowering young individuals to overcome challenges and thrive on their journey to adulthood.

Keen to learn more about working with Edmen? Click here to hear from our Youth and Disability Support Workers and discover the Edmen experience.

Navigating the Active Night Shift: A Guide for Aspiring Youth Workers

wow@shazamme.com (Default Author) — Tue, 06 Feb 2024 04:49:56 GMT

Understanding Active Night Shifts

Are you considering a career as a youth worker, or have you recently started your journey in this field?

If so, you may have heard about something called an "Active Night Shift." In this blog post, Rana Kutup, Edmen Service Leader, sheds light on what an Active Night Shift entails, what's expected of you, and the vital importance of adhering to a code of conduct designed to protect the safety of both you and the young people you're responsible for.

What is an Active Night Shi ft

An Active Night Shift, often abbreviated as NS (Night Shift), is a crucial aspect of youth work. It's a responsibility that involves staying awake throughout the night to ensure the well-being and safety of the young people under your care. Active Night Shift is not to be confused with a Sleep Over Shift, where Youth Workers can sleep.

Code of Conduct: Your Guiding Principles

As a youth worker, you'll be expected to uphold a strict code of conduct. This code is not just a set of rules; it's a pledge to fulfill your duty of care and protect the safety and welfare of both the young people and the communities you serve.

Here are some key aspects of the code of conduct that are particularly important during Active Night Shifts:

1. Staying Awake and Aware

During an Active Night Shift, you must remain awake and vigilant. This is non-negotiable because it's the only way to ensure the safety of the young people in your care. It's essential to be aware of their movements and your surroundings to maintain a safe environment.

2. Detailed Shift Notes and Hourly Observations

One of the most critical aspects of an Active Night Shift is making detailed, accurate and factual notes. These notes are essential, as they are legal documents and are vital in providing a timeline of events, should any unexpected situations arise. You will be expected to record hourly observations throughout your shift as well as complete end of shift notes. You’ll have access to your dedicated Edmen support crew who can offer timely feedback and guidance to help build your confidence writing great shift notes.

3. Completing Shift Tasks

You'll have specific tasks and duties allocated to your shift. It's crucial to complete these tasks and work as a team with your colleagues. However, there may be legitimate reasons why you can't complete all tasks, such as handling lengthy escalations. In such cases, it's important to hand over any unfinished tasks to the next shift and provide a clear explanation. This minimises misunderstandings and conflicts.

4. Responsible Use of Personal Phones

Your personal phone should only be used for direct work-related and emergency personal purposes. Activities like personal phone calls, social media use, streaming music and shows, or using air pods are not permitted during your shift as they take away your attention.

Edmen Community Staffing Youth Workers have 24-hour access to a supportive team who they can contact for support and guidance, so they never have to feel alone.

And remember, Active Night Shifts are not mandatory requirement of being a Youth Worker with Edmen, a major benefit of being a casual Youth Worker is that you tell us what days and hours you would like to work and we match you with one of our community services clients.

Unlock New Adventures in Rural and Remote Australia with Edmen

wow@shazamme.com (Default Author) — Wed, 13 Dec 2023 07:00:29 GMT

Youth and Disability Support Workers Jobs in Rural and Remote Australia

Are you looking for a thrilling change? Do you hold a rural and remote visa or dream of exploring some of Australia's regional communities?

Edmen has exciting opportunities waiting for you in regional, rural and remote communities across the country. Discover why you should consider this exciting change:

Explore the Beauty of Rural and Remote Australia with Edmen

Are you ready to embark on an adventure like no other? Edmen, a leading provider of disability and youth worker roles, invites you to discover the breathtaking landscapes and incredible career opportunities that regional, rural and remote Australia has to offer. Whether you're a current Edmen team member or seeking to join our dedicated workforce, we've got an enticing proposition that might just change your life.

Your Gateway to a Seamless Transition

If you're already part of the Edmen team, transitioning into these roles couldn't be easier, say goodbye to the hassle of interviews and reference checks all over again. While different states may have specific regulations, rest assured that our dedicated team will guide you through the process effortlessly. It's a seamless transition that allows you to continue your Edmen journey with confidence. If you are new to Edmen, the recruitment team will guide you through all the necessary steps to get you onboard.

Diverse Experience Awaits

Working in regional, rural and remote communities will enrich your skillset and expose you to a wealth of experiences in diverse environments. Imagine the personal and professional growth that comes with adapting to life in these communities. You'll gain unique insights, hone your problem-solving abilities, and develop a profound understanding of community dynamics. These experiences are not just valuable professionally but also personally fulfilling.

Make a Meaningful Impact

One of the most rewarding aspects of working in rural and remote Australia with Edmen is the opportunity to make a lasting difference in the lives of those who need it most. By joining Edmen in these areas, you become a vital part of communities and contribute to positive changes in the lives of individuals who require your support. Your work will have a profound impact, and your efforts will be deeply appreciated by those you assist.

How to Explore These Opportunities

If the idea of working in rural and remote Australia excites you, we encourage you to take the next step. If you are already working with Edmen contact your Service Coordinator and if you are new to Edmen check out our open jobs and apply. We are here to provide you with information, guide you through the application process, and help you embark on this thrilling change.

At Edmen, we believe in not only providing top-notch services but also in creating meaningful opportunities for our dedicated team members.

Join us in making a difference in regional, rural and remote Australia while pursuing your own adventure.

Navigating the Path to Success: The Crucial Role of Supervision and Support in Youth Work

wow@shazamme.com (Default Author) — Thu, 23 Nov 2023 01:35:47 GMT

Hello, future youth workers and aspiring champions of young people! I'm Peter Norton, Edmen's Support and Supervision Coordinator.

Today, I want to shed light on a vital aspect of your journey in youth work - supervision and support. It's not just a checkbox on your to-do list; it's the cornerstone of your success in this incredibly rewarding field.

Understanding the Role of Supervision and Support

Let's start by defining what supervision and support mean in the context of youth work. At its core, supervision is a structured, collaborative process aimed at enhancing your professional skills, personal development, and overall effectiveness as a youth worker. It's like having a seasoned mentor by your side, guiding you through the ups and downs of this fulfilling but challenging role.

But why is it so important?

The Importance of Supervision and Support

Reflect and Learn: Supervision provides a safe space to reflect on your experiences, successes, and challenges. It's your chance to learn from both your triumphs and your stumbles, helping you grow both personally and professionally.

Boost Confidence: Working with young people can be demanding. Supervision boosts your confidence by giving you the tools and knowledge to handle complex situations effectively. When you're confident in your abilities, you can make a more significant impact on the lives of those you serve.

Self-Care: Youth work can be emotionally taxing. Through supervision, you'll learn crucial self-care strategies to prevent burnout and maintain your own well-being. After all, you can't support others effectively if you're not taking care of yourself.

Ethical Decision-Making: Supervision helps you navigate ethical dilemmas. It equips you with the skills to make sound decisions, balancing the best interests of the young people, your organization, and your professional integrity.

Tools Required for Effective Supervision

To make the most out of supervision and support, you'll need the right tools in your kit:

Open Communication: Honest and open communication is the foundation of productive supervision. Be prepared to share your experiences, thoughts, and concerns openly with your supervisor.

Active Listening: Listening is a two-way street. Practice active listening to fully understand your supervisor's feedback and guidance.

Reflective Practice: Embrace self-reflection. Think critically about your experiences, what you've learned, and how you can apply that knowledge moving forward.

Learning Mindset: Approach supervision with a growth mindset. Be open to new ideas, strategies and be willing to adapt and evolve as a youth worker.

Peter’s Top Tips for Maximising Supervision and Support Sessions

Now that you understand the significance of supervision and support, here are my top tips to help you get the most out of your sessions:

Prepare: Before each session, take a moment to think about your recent experiences, challenges, and goals. This will help you make the most of your time with your supervisor.
Be Open and Honest: Remember, your supervisor is here to help you grow, not judge you. Be honest about your struggles and triumphs.
Ask Questions: Don't hesitate to ask questions or seek clarification. Supervision is a learning opportunity, and curiosity is your best friend.
Set Goals: Work with your supervisor to set achievable, measurable goals. This will give you a sense of direction and purpose.
Reflect Afterward: After your session, take some time to reflect on what you've discussed. How can you apply what you've learned to your daily practice?

Supervision and support are not mere formalities; they're your lifeline in the world of youth work. Embrace them, cherish them, and watch how they empower you to make a profound and lasting difference in the lives of the young people you serve. Your journey in youth work is just beginning, and with the right guidance and support, you're destined for success.

Edmen's Fuel, Flex, and Flourish Campaign: Cultivating a Thriving Workforce

wow@shazamme.com (Default Author) — Thu, 21 Sep 2023 04:18:34 GMT

Healthy Eating, Healthy Body, and Healthy Mind Initiatives In The Workplace

A happy and healthy workforce serves as the bedrock of any successful company. Edmen, an innovative organisation, recognises the paramount importance of employee well-being and has recently launched its Fuel, Flex, and Flourish campaign to foster a flourishing work environment.

In this blog post, we will delve into the three primary initiatives: Healthy Eating, Healthy Body, and Healthy Mind.

Healthy Eating: Fuelling Productivity from Within

Edmen's commitment to employee well-being commences in the kitchen with a simple yet profound change – the introduction of a fruit bowl stocked with fresh fruit for staff to enjoy at their convenience, a pivotal part of the Fuel component of the campaign. The positive impact of this initiative has been remarkable, resulting in a noticeable increase in fruit consumption among employees.

GM Marlyn Soulakelles, the visionary behind the Fuel, Flex, and Flourish campaign, shares her perspective,

" My aim was to uncover subtle methods for encouraging positive changes and cultivating better habits—ones that are more likely to endure and are easy and accessible for everyone to embrace. These are small steps that everyone can readily adopt, and it's something I've personally embraced wholeheartedly as well; after all, leaders should set the example ."

According to the Heart Foundation, fewer than 10% of Australians reach the recommended daily intake of fruit and vegetables. Making fruit easily available for employees is a step towards increasing their intake and reducing health risks such as heart disease, type 2 diabetes, and cancer.

Healthy Body: Embracing Activity in the Workplace

To counteract the sedentary nature of office work, Edmen has introduced a "Desk Stretching" initiative as part of the Flex component of the campaign. Employees receive regular reminders in their calendars to stretch at their desks throughout the day. Additionally, the office environment has been enriched by displaying stretching videos on office TVs, serving as visual prompts for the team to engage in quick, rejuvenating exercises.

Sitting at desks all day can put significant strain on our muscles and joints, leading to discomfort. Simple stretching can enhance flexibility, alleviate soreness, and serve as an effective method for relieving tension.

Now that the team has learned these simple stretches and experienced their benefits, you'll find that they spontaneously incorporate them into their day whenever they begin to feel a little tight.

Healthy Mind: Nurturing Mental Well-being through Nature

As part of the Flourish component of the campaign, Edmen has introduced "walk and talk" meetings and encourages holding meetings outdoors. This initiative aims to provide a refreshing change of scenery, promoting relaxation. Research from Stanford even suggests a link between increased creative thinking and walking.

Of course, walk and talk meetings may not always be suitable; some meetings require a desk and access to screens and laptops. However, it's about encouraging employees to seize opportunities to walk and talk when possible, reaping the benefits and feeling confident that the company supports a modern, flexible approach to work that doesn't tether employees to their desks.

Edmen's Fuel, Flex, and Flourish campaign, spearheaded by GM Marlyn Soulakelles, embodies the organisation's unwavering commitment to its most valuable asset – its people. The team has already wholeheartedly embraced these initiatives, which are becoming ingrained within the organisation, and we've even received suggestions for additional initiatives, demonstrating the enthusiasm and positive impact of this transformative campaign.

Meet Hannah Steele

Thu, 20 Jul 2023 06:38:25 GMT

Introducing Hannah Steele, Edmen Recruitment Consultant

Q: Who is Hannah Steele and what does she do at Edmen?

A: Hello! I'm Hannah, the recruitment consultant at Edmen specialising in finding casual disability support workers and residential youth workers in Regional Queensland, specifically in Rockhampton, Bundaberg, and Gladstone.

Q: What's your background in the disability and youth support sector?

A: I have a strong background in this sector. Prior to joining the Edmen recruitment team, I worked as a service coordinator for Edmen. This first-hand experience has given me valuable insights into the challenges and rewards of these vital roles. I understand the industry well, which helps me find candidates who can truly make a difference in the lives of individuals in the community.

Q: What kind of qualities do you look for in potential workers?

A: When it comes to recruiting disability support workers and residential youth workers, I look for more than just technical skills. I seek candidates who show empathy, compassion, and excel in building relationships and are resilient. These qualities are crucial in making a positive impact on the people they support.

Q: Why do you find these roles rewarding?

A: These roles are incredibly rewarding because I have witnessed first-hand the incredible impact they can have. Whether it's helping a person with a disability achieve their goals or providing guidance and stability to vulnerable young individuals, I know that the work done by these workers can genuinely transform lives. Making a difference in the community is what makes these roles so fulfilling.

Q: How do you ensure the right match between workers and organisations?

A: Ensuring the right match is essential, and I go the extra mile to achieve that. I take the time to understand the needs and values of our clients. By assessing candidates for their technical skills, empathy, compassion, and adaptability, cultural fit for the organisation I strive to ensure that the match is perfect for both the worker and the organisation.

Q: What are the benefits of being a casual worker in these roles?

A: Being a casual worker in the disability support or residential youth worker roles offers several advantages. Firstly, it provides flexibility in terms of working hours and schedules, allowing individuals to maintain a work-life balance that suits their needs. Casual workers also have the opportunity to gain diverse experience by working with different clients and in various settings. Additionally, casual workers often enjoy higher hourly rates compared to full-time or part-time employees due to additional loading. This flexibility, variety, and competitive remuneration make being a casual worker in these roles appealing to many individuals.

Q: How can someone interested in these roles connect with you?

A: If you're interested in joining Edmen as a casual disability support worker or residential youth worker, I'm here to help. Feel free to reach out to me on hannahs@edmen.com.au

I'm friendly, approachable, and dedicated to guiding you through the process, ensuring that you have the opportunity to make a genuine difference in your community.

How to Ace Your Interview with Edmen

Mon, 29 May 2023 06:51:22 GMT

Top Tips from our Edmen Recruitment Team

We know that job interviews can be stressful and nerve-wracking, especially when you really want the position.

Here at Edmen Community Staffing Solutions, we want to help you ace your interview and feel confident throughout the process, so here are some top tips:

Tip 1 - Do your research: Take the time to research Edmen and the services we provide.

Our core values are BE HUMAN, BE BOLD, BE MEMORABLE and BE EXTRAORDINARY in everything we do. We believe that every person has the right to reach their full potential, and our goal is finding the best candidates to deliver delivering excellent person-centered support.

By understanding our values and mission, you can better align yourself with our culture and demonstrate how you can contribute to our team. You can learn more about us by visiting our website at www.edmencss.com.au

Tip 2 - Prepare for common interview questions:

Tip 3 - Demonstrate you have a clear and realistic understanding on the role:

Tip 4 - Prepare your environment:

Make sure you have a quiet and distraction-free environment for your interview. Test your internet connection and ensure that your device is charged.

Tip 5 - Be yourself:

At Edmen, we value authenticity and want to get to know the real you. Don't be afraid to let your personality shine through during the interview.

Tip 6 - Take deep breaths:

If you feel yourself getting nervous during the interview, take a few deep breaths to calm yourself down. This can help you feel more grounded and present in the moment.

Tip 7 - Ask for clarification:

Tip 8 - Ask questions:

The interview is not just an opportunity for us to get to know you, but also for you to learn more about Edmen and the position. Be sure to ask questions and show your interest in the role.

Tip 9 - Don't be afraid to admit a mistake:

We hope you find these tips helpful.

Good luck with your interview : )

Unlock Your Career as a Youth Support Worker by Studying a Certificate IV in Youth Work

Thu, 11 May 2023 07:01:54 GMT

Your Guide to Studying a Cert IV in Youth Work

If you are interested in pursuing a career in youth work in Australia, getting a Certificate IV in Youth Work is an excellent starting point. This qualification provides you with the skills and knowledge necessary to work effectively with young people in a range of settings.

In this blog post, we will provide some tips on study a Certificate IV in Youth Work in Australia in 2023.

Where is the best place to study?

There are many different providers offering a Cert IV in Youth Work so it's essential to research the course and provider thoroughly to make sure that you get a course that suits your individual needs and preferences. Look for courses that are accredited by the Australian Skills Quality Authority (ASQA) or state training authorities. You can also check with the Australian Council for Educational Research (ACER) or myskills for recommended courses and ComparED to compare different providers.

How much does the course typically cost?

The cost of a Cert IV in Youth Work can vary depending on the provider and location. However Given the huge demand for the sector the government sometimes offers free or subsidised training for those who meet certain criteria’s . M ake sure you explore potential funding options available to you, the local state government websites are a great place to start they show what courses are offered, eligibility requirements, start dates and how to apply.

Queensland

https://desbt.qld.gov.au/training/training-careers/incentives/fee-free-tafe

South Australia

www.tafesa.edu.au/courses/fee-free-tafe-courses

New South Wales

www.tafensw.edu.au/fee-free-short-courses

How long will it take to complete?

The length of time required to complete a Cert IV in Youth Work can vary depending on the provider and the study mode chosen. The course may be offered part-time, full-time, or via flexible learning options. It's essential to commit to the study time required and plan your schedule accordingly.

Do I need to have finished study before I start work?

Edmen is the largest provider of disability support workers and youth workers in Australia, the roles we recruit vary depending on the requirements of our clients at the time. It is best to look and see what current jobs we have available and the requirements listed under each one as there maybe opportunities for you to start work whilst you are still studying. Check out our jobs here .

In summary, pursuing a Cert IV in Youth Work in Australia in 2023 requires careful consideration and planning. By doing your research, checking the expected costs and funding options, committing to study time, and checking prior qualifications, you can set yourself up for a successful career in youth work.

Unlock Your Career as a Disability Support Worker by Studying a Certificate III in Disability in Australia

Thu, 11 May 2023 06:12:14 GMT

Your Guide to Studying a Cert III in Disability

Studying a Certificate III in Disability in Australia is a great way to develop the skills and knowledge required to work as a disability support worker. This nationally recognised qualification provides students with the essential skills and knowledge needed to support people with a disability to live their lives as independently as possible.

Disability support workers are in high demand.

There is a lot of demand for Disability Support Workers in Australia and the demand does not seem to be slowing down, it is forecast to continue to grow over the next 5 years due to the NDIS.

Government subsidised study

The government is also offering heavily subsidised of free study for some courses, so its worth looking what is available at your local TAFE’s to take advantage of what is currently on offer.

What does studying a Certificate III in Disability involve?

The course typically involves both theoretical and practical training, and covers a range of topics including:

Communication skills : Students will learn effective communication techniques and strategies to help build positive relationships with people with a disability.

Disability support : This includes understanding the various types of disabilities and the impact they can have on people's lives, as well as strategies to support individuals with disabilities.

Legal and ethical considerations : Students will learn about the legal and ethical considerations related to disability support work, including duty of care, privacy, and confidentiality.

Working in a team : Students will develop the skills and knowledge required to work collaboratively with other disability support workers, as well as health professionals and other service providers.

Personal care: This includes providing personal care and support to people with a disability, including assistance with activities of daily living such as bathing, dressing, and grooming.

How long will it take to complete?

The course typically takes around 12-18 months to complete, although this may vary depending on the mode of study and the individual's study pace. The course can be completed through a combination of online study and practical placements, providing students with the opportunity to gain hands-on experience in a real-world setting.

What do I need to get started?

To enroll in a Certificate III in Disability course, students must have completed Year 10 or equivalent, or have relevant work experience. Some courses may also require students to hold an NDIS Check , current police check and Working with Children Check.

Where is the best place to study?

As the course if offered by many different organisations it is a good idea to spend a bit of time researching your options, this will make sure you get a course that fits your needs. Below are some websites that can help you get started with your research.

www.courseseeker.edu.au

www.compared.edu.au

www.myskills.gov.au

www.acer.org/au

Do I need to have finished study before I start work?

It may be possible to start work as a disability support worker whilst completing your study. Edmen is one of the largest community staffing organisations and works with some of the biggest community organisations in Australia, so once you commence your study check out our available roles and their criteria, such as how much experience is required. You can see our open roles by clicking here.

Overall, studying a Certificate III in Disability is a great way to kick-start a career in disability support work, providing students with the skills and knowledge needed to make a real difference in the lives of people with disabilities.

How to Develop Healthy Habits with Technology

Tue, 02 May 2023 06:13:19 GMT

How to Find Balance in a Digital World: Tips for Developing Healthy Online Habits

In today's digital age, it's hard to escape the grip of technology. With smartphones and social media, we have constant access to information, entertainment, and communication. However, it's essential to develop a healthy relationship with technology to avoid the negative effects of overuse.

Here are some tips and tricks to help you develop a healthy relationship with technology, especially mobile phones and social media.

Set Boundaries

One of the most important things you can do is to set boundaries. Establish specific times during the day to check your phone and social media accounts. Turn off notifications for non-essential apps or set them to silent during work hours, meals, or when spending time with others. Also, consider taking small breaks from technology when you can, like a digital detox, to recharge and focus on other things.

Be Mindful of Your Usage

Being mindful of your phone and social media usage can help you recognise when you're overusing technology. Consider tracking your usage with apps like Screen Time . Set daily limits and track your progress. You can also try a social media-free day each week.

Prioritise Face-to-Face Communication

While social media and texting are convenient, face-to-face communication is essential for building healthy relationships. Try to prioritise in-person conversations with friends and family. Also, put your phone away during meals or when talking with others to show that you value their time and presence.

Use Technology to Your Advantage

Instead of using technology mindlessly, try to use it to your advantage. Use apps like Headspace or Calm to meditate, relax, or reduce stress. Also, use social media to connect with positive communities or support groups, and learn something new from educational websites or online courses.

Tips for Children and Young Adults:

Establish Screen Time Limits

Establishing screen time limits can help children develop healthy habits. Set limits on the number of hours or minutes spent on devices each day. Also, encourage outdoor play and physical activities to promote a balanced lifestyle.

Model Healthy Habits

Children learn by example, so model healthy tech habits. Put your phone down during meals or bedtime. Also, have regular conversations about technology use and its effects on mental health, sleep, and well-being.

Encourage Positive Activities

Encourage children to engage in positive activities, such as reading, playing an instrument, or drawing. Also, limit exposure to negative content and monitor their social media use to prevent cyberbullying.

Conclusion:

Developing a healthy relationship with technology is essential to maintain mental and physical well-being. By setting boundaries, being mindful of usage, prioritising face-to-face communication, and using technology to your advantage, you can develop healthy habits. Also, by modeling healthy habits and encouraging positive activities, you can help others develop healthy tech habits too.

Remember, technology is a tool, and it's up to us to use it wisely.

How To Start a Journaling Practice

Thu, 27 Apr 2023 06:29:02 GMT

Learn About How This Powerful Self-Care Tool Could Help You

Journaling is a powerful tool that could be helpful for Disability Support Workers and Youth Workers to reflect on their experiences, process their emotions, and develop insights into their work. It's a form of self-care that could help you stay grounded, connected, and inspired. In this blog post, we'll explore the benefits of journaling, how to get started, and some resources to support your journaling practice.

What is Journaling?

Journaling is a writing practice that involves recording your thoughts, feelings, and experiences in a journal or notebook. It can take many forms, such as daily writing prompts, free writing, or reflection on specific events or issues. Journaling is a personal and creative process that allows you to explore their inner world and gain a deeper understanding of themselves and their work.

Benefits of Journaling

Self-Awareness : Journaling can help you identify your strengths, weaknesses, and areas for growth. It can also help you gain clarity about your values, beliefs, and goals.

Stress Reduction : Writing about your feelings and experiences can help you release tension and reduce stress. It can also help you gain perspective and find new solutions to problems.

Creativity : Journaling can be a creative outlet that allows you to express yourself freely and experiment with new ideas and perspectives.

Professional Development: Journaling can be a tool for professional development by helping you reflect on your work, learn from your experiences, and set goals for the future.

How to Get Started

Find a Journal: Choose a journal or notebook that feels comfortable and inspiring. It could be a plain notebook or a more decorative one that reflects your personality or even an online journal.

Choose a Time and Place : Choose a time and place where you feel relaxed and can focus on your writing. It could be in the morning, at night, or during your lunch.

Start Writing: Start with a simple prompt, such as "Today, I feel..." or "One thing I learned today is..." Write for 5-10 minutes without editing or censoring yourself.

Keep Going : Commit to writing regularly, even if it's just a few minutes a day. Set achievable goals and track your progress.

Resources for Journaling

The best thing about journaling is that it can be done anywhere, at any time and you need just a pen and paper to get started. However there are plenty of resources available from digital apps to free guides and resources to help guide you check out some resources below -

Penzu and Journey are both online journaling platform that allows you to write, store, and share your journal entries securely. These are just two of many that are available, have a look around and get one that suits your needs.

https://penzu.com/

https://journey.cloud

The International Association for Journal Writing has lots of free tools and resources - https://iajw.org/free-journaling-resources/

Journaling can be a powerful tool for Youth and Disability Support Workers to develop self-awareness, reduce stress, and enhance their creativity and professional development. By following these tips and exploring the resources available, you can develop a journaling practice that supports your well-being and growth.

Women Leading the Way: Celebrating International Women's Day with Edmen

Mon, 06 Mar 2023 20:09:09 GMT

Q&A With Edmen's Leadership Team for International Women's Day

On International Women's Day , we celebrate the achievements and contributions of women from all walks of life. It’s an opportunity to challenge gender biases and inequality, and to create a more inclusive and equitable world. In the business world, women continue to break barriers and shatter stereotypes, making significant strides in leadership positions.

In this spirit, we sat down with some of the female leaders at Edmen. Through this interview-style Q&A, we explore their insights and experiences of to provide a glimpse into the challenges and rewards of leadership in the healthcare and community sectors. From finding motivation in helping others and empowering their teams, to maintaining work-life balance and celebrating successes, these women share valuable advice and lessons learned from their careers

We hope that their insights and perspectives will not only inspire other women to pursue leadership roles but also encourage organisations to create a more diverse and inclusive workplace. So, without further ado, let's hear from the female leaders at Edmen.

Marlyn Soulakelles, how do you manage to balance your work and personal life, and what tips do you have for staying sane and happy?

Always keeping what is most important in life at the forefront of my mind is the key to ensuring I have a good balance. I put in all I have when I am at work but ensure that when I go home I am present for my children and family. Making sure I don’t miss out on the special moments in my children’s lives and having flexibility at work to do so. There will always be more to do no matter how many hours you put in so knowing when to switch off is key. Making time for things in your life that bring you the most happiness and surround yourself with amazing people that encourage, support and have fun is my tip for staying sane & happy.

Jess Brodie, how do you deal with setbacks or failures, and what keeps you from giving up?

I think it's super important to remember that we are all human. Everyone makes mistakes or goes through setbacks but as long as you keep an open mind to always learning and evolving it's easy to bounce back. Celebrate the small wins and remember the things that spark your passion for your role.

Alison Farley, can you talk about a project or initiative that you're currently working on that you're really excited about?

Currently, I am working on rolling out support for our after-hours team and Support Coordinators that service youth contracts so that they are better equipped when dealing with any incidents our staff are involved in.

This will provide adaptable support internally and also give extra support to our youth workers when they have been involved in incidents while working with Young People.

Jeanie Weir, how have you seen the role of women in your industry change over the course of your career, and what impact do you think that change has had?

Women have always had a significant role in the community services space, but over my career, I have seen more women step into leadership, and achieve amazing outcomes in collaboration with their teams. I am constantly inspired by both my colleagues and our frontline staff who are also working mothers, working students and carers to loved ones – because wearing all of these hats requires an innate level of adaptability, innovation, and the ability to anticipate needs. The soft skills and lived experience that women possess are crucial in an ever-changing industry, where supporting and caring for our communities is the pinnacle of what we do. Women have been doing this since time eternal, and I’m so lucky to witness them in action every day.

Maria Garcia, what does being a leader mean to you?

Being able to motivate and empower people to achieve things they thought was not achievable. I love sharing the knowledge I have learnt over the years and knowing I am helping people keeps me motivated.

Carla Ellenis, what inspired you to become a leader in your field, and what keeps you motivated to keep going?

What inspired me to become a leader is my passion for helping and always assisting my team members and those around me. I like to go above and beyond and set up a great example for others. As a leader you need to be able to build strong relationships with others, it's something I enjoy doing and I'm pretty good at. What motivates me to keep going is the awesome team I work with, and the relationships I have built and I love what I do.

Brookelyn Holmes, what advice would you give to someone just starting out in your field, and how can they set themselves up for success?

Have confidence in yourself and believe that you can literally achieve anything you set your mind to. Be willing to give anything a go, and surround yourself with people who empower you.

Nikki Pados, how do you celebrate your achievements and successes, and what keeps you from getting burnt out?

We are always taking the time to celebrate those around us but I believe it is always important to take the time to look at our own achievements and ‘wins’ no matter how big or small. Burnout is a term we hear a lot of however I think it is important to have a strong support network around you both in the workplace and ensure you make time for self-care – whatever that looks like for you!

Gaby’s story - Why lived experience matters in Youth Work

wow@shazamme.com (Default Author) — Mon, 13 Feb 2023 06:44:41 GMT

Gaby share's her personal journey from a teenager living in residential care to becoming the person that helps teenagers living in care

Gaby had a personal experience of living in residential care as a teenager when she was placed in emergency accommodation. Inspired by the positive impact a great Youth Worker can have on a young person's life, at the age of 17, she decided to pursue a career in this field.

However, due to some major life changes, Gaby had to put her studies on h old for a few years. Nevertheless, she never lost her passion for Youth Work and eventually resumed her studies to fulfil her dream of becoming a Youth Worker.

Tell us a bit about yourself?

Hi there! My name is Gabriana, but everyone calls me Gaby. I am based in South Australia and have been working as a Care Practitioner (also known as a Youth Worker) for the past 12 months.

As a single mother, my two amazing children aged 8 and 1 year are my joy and top priority.

I am currently studying for my Diploma in Community Services and I am expected to finish in March this year. In my free time, I volunteer as a Soccer Coordinator where I help build soccer teams for kids, support the coaches, and organise presentations. My son loves soccer, and this has been a great way for me to get involved and support his passion, even though I don't know much about the game myself, apart from the fact that Cristiano Ronaldo is the best (according to my son).

How do you manage it all?

To be honest, it’s a struggle sometimes.

I try to find moments in my day, even if it's just a few minutes here and there. I find driving and listening to music helps me unwind and destress. And let's be real, my phone is both a blessing and a curse. It's great for work and my volunteer work, but it can be a real distraction. That's why I make a conscious effort to put it away when I can and just be present. That way I can switch off and take a break.

Why do you think having Lived Experience is important?

Working as a Youth Worker has been quite a journey for me. I have gone through a lot of the same experiences as the young people I support. I know what it's like to be in emergency accommodation, to feel like no one cares or is listening. It can be so overwhelming and scary, especially when you're potentially worried about not seeing your family again until you're 18.

But, my experiences give me a unique perspective and understanding of what they're going through. It helps me build rapport and connect with them quickly, which is super important. If you don't take the time to understand the young person, it's hard to connect with them. They can tell when someone's not being authentic.

Take for instance, when a young person is angry and throwing things, it's never about me. It's about what they're feeling and experiencing. And in those moments, the best way to help them is to stay calm, cool, and collected. That's just my two cents from my experiences.

What does a typical day look like for you at work?

One big part of my job is establishing routines and structure, which can be especially important for young people who come from chaotic environments. I work from a therapeutic approach and adjust my methods based on the needs of the young person I'm supporting. For instance, I might introduce meal times, which can be a simple but impactful change for someone who has lived without knowing when they would eat next.

I'm often called upon to support a young person in potentially high-stress situations, like police interviews or child services meetings. Thanks to my ability to build rapport quickly, I'm able to de-escalate the situation and help the young person navigate through it.

What do you love most about your role?

When I'm able to turn a negative situation into a positive one, that's what makes this work so rewarding for me. It's all about showing up for these young people and giving them the support they need.

What has been the biggest challenge you have found in the role?

It can be a real roller coaster working with young people, especially when they are dealing with tough emotional situations. Some days are just a non-stop cycle of de-escalating, regulating emotions, and trying to keep everyone calm. And when I have to do it for two young people at the same time, it can get challenging. But I've learned that there's no one-size-fits-all approach to handling these situations. I might try talking to them, redirecting their focus, or just giving them some space.

And when all else fails, I take a few deep breaths and remind myself to stay calm and collected.

What advice would you give to someone interested in becoming a Youth Worker?

Being a Youth Worker is both rewarding and challenging. Qualifications are important, but having the right personal attributes is what sets apart a great Youth Worker. It is very different to being a parent or family member, you need to set very different boundaries and this can be a tough adjustment.

Resilience, the ability to regulate your emotions, especially in stressful situations, and a lot of emotional strength are key. You can't take things personally and need to stay calm, cool, and collected even when faced with difficult situations. It's important to stay in control of your emotions and not react with a raised voice.

Being positive, when working with young people, I always go in with a positive attitude, smiling, showing interest, and providing warmth. You need to be ready for the unexpected and aim to invite them into a positive and supportive environment.

What do you love most about working for Edmen?

What I love most about working for Edmen is the flexibility it provides me as a working mom, student, and volunteer.

Being a part of Edmen has allowed me to work in various places and with different people. This exposure has allowed me to learn new strategies and techniques from more experienced individuals in the field.

Another aspect I love about Edmen is the support they provide. The team I interact with the most, Rana, Alison, Lexi, Sam and , are always friendly, accommodating, and appreciative of my work. They make sure to accommodate me even on the rare occasions that I can't do a shift. Overall, working for Edmen has been a wonderful experience and I feel supported every step of the way.

What made you choose Edmen?

Interestingly Edmen approached me. The CEO of the organisation where I am currently studying recommended me to Infinity Community Solutions, one of Edmen’s client partners. I had an interview with Brett from Edmen, that was smooth and well-organised. I completed all the checks and not long after I got my first placement.

What’s next for you?

I see a future for myself where I have gained more experience and expertise in the Youth Work sector. My goal is to progress to a leadership or managerial role, where I can use my skills and knowledge to support other Youth Workers, and make a positive impact on the lives of the young people we work with. I am committed to growing and developing my career in this field, and I believe that with my passion and dedication, I will be able to achieve this goal.

How can breathing techniques help with stress and anxiety

wow@shazamme.com (Default Author) — Wed, 01 Feb 2023 07:19:24 GMT

Top tips and breathing techniques to reduce stress

Do you ever feel overwhelmed and anxious? There are a lot of situations in life that cause stress, but learning how to reduce anxiety using breathing techniques can be an effective tool for managing your stress.

Modern-day life has become so busy that it’s having a profound impact on our physical and mental health. The pressures from work, family commitments and other issues are all causes of stress. As a result, many people struggle with heightened levels of anxiety and stress.

Although it is not possible to completely eradicate stress from your life, it is possible to lessen its effects through strategic breathing exercises. Breathing techniques require no special equipment, can be done anywhere you can find a comfortable position and are easy for almost anyone to master with a bit of practice.

In this article, we look at some simple relaxation techniques can help you reduce feelings of anxiety and learn how to manage stressful situations.

Diaphragmatic breathing (AKA Belly Breathing)

Diaphragmatic breathing is a simple and effective way to reduce stress and anxiety. It involves consciously engaging the diaphragm, a dome-shaped muscle located under the lungs that is the most efficient muscle of breathing. This type of breathing can be done anywhere and at any time, making it an ideal exercise for those who are looking to reduce their stress levels in a short amount of time.

To practice diaphragmatic breathing, start by lying down on your back with your hands resting on your stomach. Take a deep breath in through your nose, allowing your stomach to expand as you inhale. As you exhale slowly through your mouth, allow your stomach to contract. Repeat this process for several minutes until you feel relaxed and calm.

Diaphragmatic breathing can also be done while sitting or standing; simply focus on taking slow breaths in through the nose and out through the mouth while keeping your abdomen relaxed.

Equal breathing

Equal breathing is a form of pranayama yoga that involves inhaling and exhaling for the same amount of time. This type of breathing can be practiced in either a sitting or lying-down position, as long as you are comfortable. To begin, it is important to take several breaths and pay attention to your natural breathing pattern. Then, slowly count 1-2-3-4 as you inhale through your nose. As you do this, focus on the sensation of air entering your body and filling your lungs.

Once you have completed the inhalation phase, hold your breath for a few seconds before counting 1-2-3-4 again as you exhale through your nose. As you do this, focus on the sensation of air leaving your body and emptying out from your lungs. With practice, equal breathing can help reduce stress levels and improve overall wellbeing by calming the mind and body. It can also help increase oxygen intake which can lead to improved physical performance during exercise or other activities.

4-7-8 breathing

The 4-7-8 breathing exercise is a simple yet powerful technique that can help to reduce stress and anxiety. It is also known as the “relaxing breath” because it helps to calm the nervous system. To perform this exercise, it is best to start by sitting with your back straight. Once you become more familiar with the exercise, you can do it while lying in bed. During the exercise, keep the tip of your tongue against the ridge of tissue behind your upper front teeth for the duration of the exercise. Begin by completely exhaling through your mouth with a “whoosh” sound, then inhale quietly through your nose to a mental count of four. After holding your breath for seven seconds, slowly exhale through your mouth again making a whooshing sound for eight seconds. This cycle should be repeated three times or until you feel relaxed and at ease.

Alternate-Nostril breathing

Alternate-nostril breathing is a powerful technique for relieving anxiety and calming the mind. It involves blocking off one nostril at a time as you breathe through the other, alternating between nostrils in a regular pattern. To practice this type of breathing, it is best to sit in an upright position with your eyes closed or softly gazing downward. Begin by inhaling and exhaling deeply before using your right hand to close off your right nostril with your thumb. This hand position is known as Vishnu mudrain yoga.

Once you have blocked off one nostril, inhale slowly and deeply through the open nostril before switching sides and exhaling through the opposite side. Repeat this process several times until you feel relaxed and centred.

Creating a routine

Creating a routine for relaxation is essential to managing stress and improving overall wellbeing. It can be helpful to start by exploring different breathing techniques and finding the one that works best for you. Once you have identified the technique that resonates with you make sure to choose a comfortable spot where you won’t be disturbed or distracted. It may also be beneficial to set aside some time each day dedicated solely to relaxation so that it becomes part of your daily routine.

When practicing your chosen technique, it is important not to try too hard as this can cause tension and make it difficult to relax. Instead, focus on being present in the moment and allowing yourself to let go of any worries or anxieties that may arise. If at any point during your practice you find yourself struggling with concentration or feeling overwhelmed, take a few moments away from the exercise before returning back into it. With regular practice, breathing techniques can become an invaluable tool for managing stress and improving overall wellbeing.

Additional resources

If you are interested in learning more about breathing or learning different techniques there’s plenty of free resources available online or platforms that offer free trials. We've listed just a few below.

Day in the life of a Youth Worker - Monica

wow@shazamme.com (Default Author) — Tue, 18 Oct 2022 22:22:28 GMT

Introducing Monica, Edmen's Youth Worker

In our latest instalment of the Day in the Life series, we sat down with Edmen Youth Support Worker, Monica. She chats to us about her journey changing career paths as a former accountant turned Care Practitioner, what her biggest learnings have been since joining the youth service industry and gives a glimpse into what a typical day at work looks like.

Tell us a bit about yourself

I started with Edmen about 4 months ago. I work as a Care Practitioner / Residential Youth Worker with Edmen’s community service partner, Infinity Community Solutions in Queensland.

When I joined Edmen, I was placed with 3 young brothers aged 9, 11 and 12 just 7 minutes away from where I live. I’ve been working in the same house since I started. So far, I’ve been really enjoying the work, more than I thought I would.

What were you doing before becoming a youth worker? What prompted your change in careers?

I worked as an accountant for 15 years before deciding to switch careers entirely. I am currently studying a diploma in Community Services and saw a job ad for a Youth Support Worker role with Edmen so I applied, and here I am.

A lot of my friends questioned my decision at the start, but honestly, while it’s been challenging, it’s taught me a lot and I have no regrets - I am happy. I originally come from Papua New Guinea and have spent lots of time doing volunteer work in places like the Solomon Islands. Growing up, my parents had large influence on what I went on to study but over time I realised accounting wasn’t the path for me.

Run us through a typical day at work

If it’s a sleepover shift, I start work 8am. I get the kids ready for school – some days this is easy and on other days getting them into the car is a real challenge. After I drop them off at school, I’ll clean up the house, meal prep for the afternoon and do the daily shores. At around 3pm, I’ll pick them up from school, we’ll do afternoon activities and then have dinner. Then it’s time for showers, bedtime stories and then the biggest challenge of the day – getting them to go to sleep. They can go from 0 to 10 very quickly!

What’s the most rewarding part of your job?

When I started with Edmen and Infinity four months ago, the boys I support couldn’t read. Everyone I work with told me this was challenge as it made communicating with them quite hard at times. I started sounding words to them and now they can read my name, as well as the four care practitioners’ names I work with. Teaching them basic skills in life, for example, washing up after dinner, saving their pocket money and basic life skills is really rewarding.

What do you find the most challenging part of your job?

Dealing with behavioural issues. As Care Practitioners, we always have to remember that these kids have come from trauma backgrounds and often not very good places. There’s a lot of therapeutic work that must be done with these kids.

Do you have any advice for people who might be thinking about a career change or becoming a Youth Worker?

For me personally, I think you need the passion and heart to do the job well. Kids are very sensitive, and they connect on deeper levels. They can feel whether you are genuinely there to help them. That’s the biggest thing I’ve learnt stepping into this new career.

What do you enjoy most about working with Edmen?

First off, I’m so grateful Edmen gave me the opportunity having not had any prior paid experience as a Youth Worker. The recruitment process took around 6 weeks from my first phone interview through to starting the work at Infinity’s residential house. The recruiter, Cassie, kept me updated throughout the process so I was never at one point left in the lurch.

Edmen’s Service Coordinators I work with, Emma and Brendan, have also been so supportive at every step of the way.

Have the kids you support taught you anything?

Yes! Patience. I have 3 kids myself but working in a support capacity is totally different. That was a huge eye opener for me. I walked into the job thinking I’ve got this – my kids are all a similar age to the boys I support. But no, it wasn’t quite that easy and being a parent and youth worker are two totally roles and experiences.

What’s next for Monica?

I see myself staying in the community service sector and growing my career from here. The diploma I am studying is quite broad, so next up I plan on completing a certificate to further specialise in working with children and youth, like family intervention.

New to disability support? What you need to know about the NDIS

wow@shazamme.com (Default Author) — Mon, 22 Aug 2022 00:00:00 GMT

For anyone seeking work with purpose, disability support is an amazing career choice, but one term might have you scratching your head and wondering where you fit in the grand scheme of things. That term? The NDIS. Where does a disability support worker fit into the NDIS framework? The answer is not as complex as you may think, but there are some need-to-knows. Don’t worry though, we’ve got you covered! Armed with this handy guide we will help you navigate the NDIS like a pro!

Firstly, let’s run through a little background about the NDIS by starting with the basics, what do the letters stand for?

NDIS = National Disability Insurance Scheme. Aimed at supporting half a million Australians living with a disability, the NDIS provides over $22 billion in funding to help people build skills and enjoy independence by accessing relevant services. The NDIS rolled out in mid-2013 following a Productivity Commission inquiry in 2010 which found the existing system was failing and required an overhaul.

What is most important to understand about the NDIS is that it is not a welfare service, it’s insurance so that people living with a permanent or significant disability can connect with clubs, services and medical professionals in their local area and not be disadvantaged by cost or access.

So how does it work?

Each person is assessed on an individual basis, and a plan is created in partnership with the individual. The plan may include things like goals such as ‘getting a job’ ‘playing a sport’ ‘meeting new people’ The NDIS participant then gets to choose where they direct their funds. Choice and control are the two key attributes of the NDIS where the participant can access what is referred to as ‘reasonable and necessary supports.'

What does it have to do with being a disability support worker?

Well, everything. As a disability support worker, you could be working to offer day to day, respite or residential support to someone who has allocated their NDIS funding to support services. As NDIS funding falls into categories such as employment, social participation, health and wellbeing and education, as a disability support worker you will be there to help individual goals become a reality - you are key to the NDIS functioning!

To learn more about the nitty-gritty of the NDIS you can view the Government information here , but hopefully, this has answered some of those burning questions - whether you’re already in a disability support role or considering jumping into one. The disability sector is experiencing exponential growth which is predicted to continue so it’s a great time to join this rewarding and fast-growing sector.

Looking for your next career opportunity in the community service sector? Check out our open roles and join the Edmen crew today.

Tia’s story: Regaining independence after brain injury

wow@shazamme.com (Default Author) — Thu, 11 Aug 2022 23:43:51 GMT

Meet Tia, Edmen's Admin Assistant

Four years ago, Tia found herself fighting for life after having a brain aneurysm and stroke. After 9 long months in hospital, she has since made amazing progress and set herself some big goals, including getting her driver’s licence! We sat down with her to get to know her and hear her story on entering the workforce, regaining independence, and life after an acquired brain injury.

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Tell us a bit about yourself

I’m 19 years old. I love dancing, singing and hanging out with my family – we’re all super close. My mum is my best friend.

Can you tell us what happened when you had your injury?

4 years ago, I had a stroke and brain aneurysm. I went to bed one night not feeling right and I woke up screaming down the house. My mum and dad came in and had no idea what was happening. They called 000 while my dad gave me CPR which I think saved my life. I spent 9 months and 3 weeks in hospital, which is one of the longest patient stays they ever had. During that whole time, my mum stuck by my side – she’s a machine!

How did having the stroke change your life?

I used to be able to dance, like, we’re talking front flips, backflips, no handed cartwheels. But since the stroke, my right side is affected so I’m unable to move like that now.

It also made me see things clearer. Before I had the stroke, I was popular at high school. I found it hard returning to school after my stroke because I was in different classes to my school friends and we didn’t speak very often.

That was tough but I have since made new friends through Stellar Experiences. They are a social and travel company who aim to lead the movement that breaks down the stigma around disabilities. We go on weekends away and vacations, and I get to meet other young people with disability and acquired injuries – people that can relate to me. I’m out with them every night basically!

You’ve had a long road to recovery both physically and psychologically. How have you built resilience?

I talk with a psychologist to help with my anxiety and stress surrounding my brain injury. He has made me feel so much calmer. I don’t know where I would be without Jason!

What’s your advice for other stroke survivors who want to re-enter the workforce?

My first job after my injury was working at a café. I got that first job through hard work and determination and ended up staying there for 4 years. But I did find it hard landing that first job after my injury because I can only use one hand. People assume that working in hospitality you need two hands, but while I was working in the café I was doing more than most the staff who had two hands!

Can you tell us more about your new role at Edmen?

I work with Edmen on Monday, Wednesday and Friday. I work with the Customer Service Operations team to send emails, SMS’s and help with staff licenses. People here at Edmen are friendly and understanding of my injury – which hasn’t always been the case in my workplaces. I feel supported. They [Edmen] don’t mind about my disability. They’re like family.

You’ve clearly made a heap of progress and smashed a lot of goals since your injury. What achievement are you most proud of?

I got my Ls! I got the clearance recently as my vision is 20:20. I love driving. So far, I have done 39 hours out of the required 120 hours.

What’s next for Tia?

To get my P’s and just keep progressing with life!

Day in the life of a Disability Support Worker - Eunice

wow@shazamme.com (Default Author) — Thu, 16 Jun 2022 01:21:50 GMT

Meet Eunice - Edmen's Disability Support Worker

In our latest installment of Day in the Life, we sat down with Edmen Disability Support Worker, Eunice. We chat about how she first got into the sector, what she loves most about working with Edmen and get her advice for others thinking about a career in disability support.

Tell us a bit about yourself

My name is Eunice, I am an Edmen Disability Support Worker in Adelaide. Before I started with Edmen I was an international student and was studying my Cert 3 in Disability Support in Sydney. Edmen made the application process easy after I moved to Adelaide and finished my course. Since working with Edmen, I have worked at two disability support providers in South Australia - EBL and Lighthouse Disability.

What do you like most about working with Edmen?

Edmen have always been very accommodating to ensure I am happy in my work environment. Haydn is my Support Coordinator in Adelaide and he is always looking out for me – he’s my guy!

At Edmen I feel like feedback is taken seriously and dealt with in an objective way. They provide support workers with a platform to raise concerns and encourage transparent communication. If there are any issues, there are channels for you to speak up. You feel like you have a voice at Edmen.

It is also a very multicultural organisation and I have made a lot of great friends along the way – some of whom are like sisters to me now! Edmen puts a big emphasis on culture, and this definitely filters down to the support workers on the frontline – we look out for each other.

What does a typical day at work look like?

When I get to work, I have my temperature taken and I also do a RAT test every 3 days. There is a communication book that we read ahead of each day, so we are across the client’s schedule and the days’ activities.

During the day, activities we do with the clients include 1:1 support which might include taking them out or going with them to their community programs. We have lunch and/or dinner with our clients and support them outside of the home. Sometimes we go hiking or horse riding and we also get to participate in these recreational activities, which is fun!

What do you think makes a great disability support worker?

Empathy is needed to support people in the way that is best for them. Sometimes things do not always go to plan, so you have to be agile in how you approach your work. It’s important to be able to put yourself in the shoes of the clients and treat them how you’d like to be treated.

How long have you been a disability support worker?

Almost two years now!

What do you love most about your work?

I find the work really fulfilling. I have grown a lot as a person since becoming a disability support worker, and it has assured me that I have the soft skills like empathy, teamwork and patience to make a difference in other people’s lives. These are skills I will take with me throughout life.

What’s your advice for others thinking about disability support as a career path?

Go for it! At Edmen, you do need to meet some minimum employment requirements to get started, but it is a place where your voice will be heard. I think it’s a great place to start your career in disability support. So, try it would be my advice!

How to become a Residential Youth Worker in South Australia

wow@shazamme.com (Default Author) — Tue, 10 May 2022 00:00:00 GMT

Are you keen to give back to your community? Do you enjoy working with young people? Are you an excellent communicator who likes a challenge?

If you answered ‘yes!’ to these questions a career in Residential Youth Work could be right up your alley.

Residential Youth Workers support vulnerable youth to develop practical skills to navigate all of the sticky things in life like housing, finding a job, school and study, working through family conflicts or sometimes abuse or addiction issues. It’s a rewarding role where you can see the impact your work has on someone’s life.

First up, let's debunk a couple of myths.

Myth #1: Youth Workers only work with troubled youth.

Fact: Youth Workers assist a range of youth to integrate and thrive in their communities.

Myth #2: Youth Workers work alone.

Fact: Some work is solo but Youth Workers form part of a larger team who collaborate to deliver care and guidance when it’s needed the most.

Myth #3: Youth Workers are just counsellors for youth.

Fact : A Youth Worker wears many hats, counselling is just one of them!

What qualifications do I need to work as a Residential Youth Worker in South Australia?

Minimum Requirements in SA

In SA there are minimum requirements to work in a licensed residential care facility (a place that provides care to young people) starting with your training. Our job ads detail the information required.

The Top 5 benefits of becoming a Residential Youth Worker?

1) Make a difference: Help to positively impact someone's future

2) Never a boring day: Every day is different!

3) Decision making: Develop transferrable leadership skills

4) Career pathways: From support workers to drug and alcohol workers, youth work offers a number of pathways depending on the aspects of the work that appeal to you. At Edmen, we also offer opportunities to go from temp-to-perm with our community service partners if you enjoy and thrive in the work you do.

5) Job security: The demand for qualified Youth Workers is growing and predicted to continue to grow, so you’ll find stable work Australia wide.

Edmen has partnered with the Department for Child Protection and we have some fantastic Residential Youth Worker opportunities that are available right now in South Australia. So why not take the leap and help disadvantaged youth to live a happier life? Apply for our open roles today.

5 common Support Worker interview questions

shall@peoplein.com.au (Stephanie Hall) — Mon, 11 Apr 2022 00:38:34 GMT

If you’re on the hunt for new opportunities as a Support Worker in 2022, then this guide is for you. Applying for and interviewing for a new role can be nerve-wracking, so we’ve put together an expert guide with the top 5 most common interview questions you’ll likely be asked.

The first question will probably be an icebreaker.

1. Could you please tell me a little about yourself?

This is a warm-up question, a chance to ease into the more formal part of the interview. Keep your answer short. Mention a little about your education, what you like to do outside of work, what you’re passionate about and why you’re looking for a new role.

2. What do you think a Support Workers role involves?

For this question, if you’re new to the sector, it’s important to research and understand what the role requirements are. Support Workers perform many different tasks and you must know what they are and why they’re important to providing care. If you’ve been in the sector for a while, taking some time to think about how you would answer this question will help you to sound confident and improve your chances of landing the job!

3. Could you describe a recent experience at work that was challenging? How did you overcome it?

Most employers love to ask this question and it’s particularly important in Support Work. A potential employer needs to know that you can problem-solve and cope with a demanding and stressful situation. Read the job description thoroughly as you can often pick up hints to help select a specific experience. Don’t be afraid to use examples from other roles in different sectors too; it all counts towards showing what you can do.

4. What would you say are your main strengths and areas for improvement?

Preparing for this question will pay dividends! Your potential new employer is asking how self-aware you are and assessing how you will be an asset to the team. It’s ok to have areas for improvement, so be honest, but don’t be shy about highlighting what your strengths are! Here are a few ideas; can work as part of a team and independently, stay positive even when things are challenging, like solving problems.

On the flip-side, if you have limited or no experience underline that you’ve worked in a smaller/larger team or very specific environments (such as a group home only) these are areas for growth. How you answer this question will show that you can identify where you can evolve as an employee and where you thrive!

5. Why are you the best person for the job?

This is your chance to finish strong! Wrap up your experience, passion or desire to develop your career in this answer and go and get that job!

Click here to search our open casual roles in Youth and Disability Support today, Good luck!

Self care in Youth Work

wow@shazamme.com (Default Author) — Mon, 28 Feb 2022 04:04:44 GMT

Oftentimes when we’re dealing with the everyday stressors of work, family, relationships, social commitments and study or career goals we forget to stop and practice self-care. Sometimes a glass of wine or beer at the end of the day becomes an easy go-to. In Youth Work self-care is a vital tool to successfully deal with stress and avoid burnout.

The good news is, there are lots of options for self-care that don’t involve a glass of something. We’ve got the ball rolling for you with our top tips - how many more can you think of?

Mindful moments

It’s no secret that science is catching up to what Eastern yogis, meditation teachers and martial artists have known for centuries - mindfulness works. Whether it’s through the use of an app like ‘ Headspace’ or ‘ Calm ’ or reading books by the greats such as the late Vietnamese monk, Thich Nhat Hanh , taking time to work on being present, and coming back to the breath can work wonders.

Podcasts

Another great way to unwind is with podcasts, pop your headphones on and disappear into the audio! The Ultimate Youth Wo r k er podcast is one of our favourites and has an episode dedicated to self care. Learn how youth practitioners leave work at work, and hear first hand experiences from people within the youth service sector on how they look out for their own self care and set boundaries.

Sweat it out

This one is curious, as it can feel counter-intuitive to use energy when you’re already under the pump - surely it would make you more tired? Hitting a training session before or after work will increase energy, alertness and help you sleep better - all contributing to a happier self and a better working week. Whatever way you do it; from cycling to running to a CrossFit class, boxing class or hot yoga class - sweat is one awesome tool for self-care.

Nature

In the modern world, we can sometimes spend a large portion of our days in a box - an office, a building, a car, a bus, train or tram - staring at a screen, and it’s not how we’re wired at a primitive level. We need nature to give us a sense of awe and keep things n perspective. Even if it’s hanging in a park on your lunch break - without your phone screen in front of you - it’s enough to re-set and tick off some self-care action. If you can get out into bigger spaces on days off, like into the mountains or to the ocean the sense of perspective and well-deserved big exhale will multiply! You could even incorporate nature into your day-to-day role as a Youth Worker - getting out there with the people you support is a great way to connect that benefits everyone.

Break it down

Sometimes when we’re tired, everything can feel hard and overwhelming. To counter this, try splitting your day into shorter sections and just focus on each little bit, one at a time, it’s hugely satisfying to accomplish each bit.

Inner chatter

The most notorious enemy of self-care is the cheeky inner dialogue. The stories we tell ourselves can undo even the best-laid self-care plans. No one can always be positive, however, it’s helpful to try to look for opportunities to learn.

Be kind to yourself and treat yourself like you would a friend or colleague - with respect and empathy - remember, you’re doing the best that you can, and as a Youth Worker you’re doing very important work.

Getting qualified as a Youth Worker in Queensland

wow@shazamme.com (Default Author) — Tue, 01 Feb 2022 23:00:00 GMT

Interested in working with and supporting young people to improve their quality of life? Hats off to you! We think the community (and world) need more people like you.

Youth work is a rewarding, yet challenging career that can make a huge difference to the lives of vulnerable kids and teens. While Edmen doesn’t provide youth worker training or certifications directly, we partner with training organisations that do.

There are minimum qualifications you’ll need before you get started but becoming a youth worker in Queensland may not be as hard as you think.

Read on for everything you need to know.

What are the qualification requirements for Youth Workers in Queensland?

To work in licensed residential care in Queensland, or in other words, to work at a premise that is owned or leased for the purpose of providing care to young people, you will need to meet some minimum requirements. These are called the Minimum Qualification Standards.

To keep things simple, we’ve listed them out below.

1. Before you start working as a youth worker, you will need to either hold or be enrolled in a recognised relevant qualification (see table below). This is sometimes organised as part of the recruitment process through the residential service provider. You will need to obtain this qualification before commencing any unsupervised direct care work with children.

2. If you are enrolled, you’ll then need to obtain the recognised qualification within the timeframes set by the training organisation or authority.

3. You will also need to complete the Hope and Health Framework Foundations Training prior to starting unsupervised direct care work with children and young people.

The above Minimum Qualification Standards apply to all residential care staff and their direct supervisors, including agency staff ( like Edmen Youth Workers), employed by organisations providing licenses residential care services in Queensland.

I want to be a Youth Worker but don’t have a recognised qualification. What are my options?

There are several pathways into Youth Work. So if you want to get into youth work but don’t hold the relevant or preferred qualification, don’t stress – there are options available. From diplomas to university degrees, the level of qualification vary among youth workers.

In Queensland, if you don’t hold one of the recognised qualifications (see table below), a Certificate IV in Child, Youth and Family Intervention (Residential Care) is the preferred qualification.

What are the recognised qualifications for Residential Youth Workers?

The below table outlines the recognised qualifications for Residential Care Workers (including Youth Workers) in Queensland.

You must be either enrolled or have obtained the one of the below qualifications before you start working as a residential youth worker.

As well having a recognised qualification, you will need to complete the Hope and Health Foundation Training before starting any unsupervised direct care work with children.

Ready to take the jump? Find the rewarding job you've been thinking about

As one of Australia’s leading community workforce solutions, Edmen is one of the largest providers of staff within the disability and youth sectors.

If you’re ready to kickstart your career as a Youth Worker check out our open roles today.

Day in the life of an Edmen Youth Support Worker - Dele

wow@shazamme.com (Default Author) — Tue, 25 Jan 2022 03:18:06 GMT

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In our latest installment of Day in the Life, we sat down with Edmen Youth Support Worker, Dele. We chat about his career move from teaching into Youth Support, how he found the transition and get his advice for others thinking about making the jump.

Tell us a bit about yourself

My name is Dele and I’m an Edmen Youth Support Worker in Adelaide. Before working with Edmen, I was a teacher, so I’ve always worked with kids. I moved from Nigeria in 2013 where I taught children in both primary and secondary school. When I got to Australia, I studied a Bachelor of Commerce and Master of Business Administration and then decided to move to into community services. I joined Edmen to give back to the community and work with young people in need.

How did you find moving from teaching into Youth Support?

I needed a qualification to get into Youth Work in South Australia so I enrolled in a Diploma in Youth Work. Because I already had experience working with kids, getting my qualification was a pretty easy process because I had transferrable skills.

What do you like most about your job?

Working with young people who need support is my passion. Since I’ve been in Australia, I’ve tried to get to know my community and the locals. I feel grounded and fulfilled supporting young people.

What does a typical day at work look like?

My purpose as a Residential Youth Worker is to support the young people, make their environment more homely and ensure they feel a sense of belonging and know there are people who care about them. Building independence and establishing routines are also a big part of the job.

A normal day for me would involve talking to the young people to ensure they have support throughout the day. I help build their social skills and assist with their homework and education. We do various activities throughout the day like shopping, sporting events and crafts.

How old are the kids you work with?

I think the youngest child I support is 9 years old and the oldest is 16 years old.

What do you like most about working with Edmen?

Edmen is a good company to work with. They take staff seriously and it’s a good place to develop your career. They make sure you are supported and feel comfortable in your work environment.

Have the young people you support taught you anything?

They have taught me how to be patient and be a good listener. These skills are important where you need to deescalate a situation. Learning these skills have been challenging but I now see them as my strengths.

Do you have any advice to people thinking about becoming a Youth Worker?

It’s a great job if you have a passion for young people and want to make a difference in the community. It’s a job where you must give your best, and it develops you to become a better person and citizen because youth work is all about giving – you help people be who they want to be. It’s a very rewarding job - every day I make a difference.

What’s next for you?

I intend on developing my career in the youth service industry to one day work in a leadership role in policy and/or management.

A message of thanks to our dedicated workforce

wow@shazamme.com (Default Author) — Tue, 11 Jan 2022 23:49:30 GMT

With the new year upon us, we wanted to wish all our community service workforce a happy 2022 and kick it off with a BIG thank you!

As an Edmen Residential Support Worker, you look after some of the most vulnerable people in the community. We want to say thank you for all that you’ve done and continue to do. We know providing frontline support through a pandemic hasn’t been easy, and we recognise the hard work and sacrifices you’ve made to care for people during this unpredictable time. So from the bottom of our hearts, thank you.

A friendly reminder about COVID-19:

With COVID case numbers rapidly growing, we’d like to remind you to please get tested, isolate and let your Service Coordinator know as soon as possible if you are unwell, a close contact or if you think you have COVID-19. Understandably, this is a concerning time for many so if there is anything we can do to support you, please let us know.

There’s a lot of information to keep up with right now, so we’ve summarised the current quarantine requirements and close contact definitions here . Please read to understand what rules apply to you.

As always, we are here to support you so please reach out to us at covid@edmen.com.au if you have any COVID-related concerns or questions.

We look forward to working together to keep everyone in our community safe.

Edmen Community team

Why do pronouns matter in Youth and Disability Support?

wow@shazamme.com (Default Author) — Mon, 29 Nov 2021 04:54:18 GMT

Language has come a long way since Albert Einstein said “I speak to everyone in the same way, whether he is the garbage man or the president of the university.” And while in so many ways the essence of the quote reflects equal respect for all, we know, in 2021 that the garbage collector isn’t necessarily a man, or necessarily identifying as ‘he’ Any pronoun might be used there instead, ‘she, they, he, ze’

But to use a rather cheeky pun, let’s leave Einstein out of the equation and look into pronouns because pronouns matter to everyone and are particularly important in the context of disability support and youth work, where words often carry added heft. Let’s look at why.

What is a pronoun?

The beloved Myriam-Webster dictionary summarises a pronoun as ‘a word (such as I, he, she, you, it, we or they) that is used instead of a noun or noun phrase.’ ‘I, he, she, you, it, we and they' are all personal pronouns. We use them in sentences every day. For example, ’Jenny went to collect her package from the post office, she said there was a long wait to be served.’ ‘I told the waiter I’d like another coffee, he brought it over straight away.’

What’s changed?

Culture has evolved. Language is catching up, and pronouns are part of that positive movement. A pronoun such as ‘he’ and ‘she’ describes someone's gender, he = male, she = female, and all of the stereotypes associated with it - without giving the person you’re talking to or about the opportunity to define their pronoun. Although unintentional, this assumption can be uncomfortable and sometimes confronting for transgender or nonbinary people who do not use the pronouns ‘he’ or ‘she’ to describe themselves.

What should I say instead?

The best bet is to ask someone for their pronouns, and if you can’t ask or aren't sure use the pronoun 'they'. It’s kind of like learning a name, don’t call ‘Sophia’ ‘Sophie’ because you’re not sure - find out, and until you know, you can use ‘they’ to be respectful.

Why does it matter in disability and youth support work so much?

Well, as we’ve already discovered the words we choose to use often convey much more than ‘just a word’ they show we respect others. Our choice of words impacts others - whether we want it to or not. When working with youth and people with a disability, we can mindfully select the words we use and ask what the pronoun preferences are, which creates a positive impact. It is, more than anything, another way to show we care.

At Edmen, we’re committed to showing that we care in our written communication too. Soon you’ll see pronouns proudly written alongside all signatures - so keep an eye out as we continue to evolve and become more inclusive in all that we do.

Aged Care to Disability Support: Judy's Career Change

wow@shazamme.com (Default Author) — Tue, 23 Nov 2021 05:00:03 GMT

Considering a making the jump for Aged Care to Disability Support? We sat down with Edmen Disability Support Worker, Judy, to find out how she made the transition and why she doesn't look back.

Tell us a bit about yourself

I’m a Disability Support Worker in Bundaberg, Queensland. I’ve been working with Edmen since early October, so nearly 3 months now.

What were you doing before working with Edmen?

I come from an Aged Care background and worked in the sector for around 4 years before starting in Disability Support with Edmen. When I moved to Bundaberg, there were limited job opportunities but there was large demand for Aged Care Workers. I had friend who encouraged me to give it a go.

My mother passed away earlier this year in palliative care, and I wasn’t ready to return to the job - it was too painful. My daughter who has worked with Edmen for nearly a year, encouraged me to join and inspired me to start my journey as a Disability Support Worker.

It’s amazing how you can find parts of yourself that you didn’t think existed when put in a new situation, and what a blessing it has been.

What do you enjoy most about your job?

I’ve really enjoyed it. It’s so refreshing especially after the difficulties in Aged Care since the pandemic started.

How did you transition from Aged Care to Disability Support?

I upgraded my certificate to include a disability training which only costed an additional $50. I was then able to start working with Edmen and their partner disability support providers.

When moving to Disability Support, I found it required many of the same skills as Aged Care. Although I find myself providing more emotional support now as a Support Worker. Working in Aged Care for 4 years helped to equip me with the experience, skills and knowledge needed to make a difference and maximise the independence of people with disabilities.

What types of settings do you work in?

I work in residential care settings or customers’ homes and do the occasional sleepover shift. I work mainly with people intellectual disabilities but have also supported people with dementia, which is where my Aged Care experience has been helpful.

What’s the best thing about working with Edmen?

The flexibility and the ability to choose what days I’m available for work. Recently I’ve been working around 30+ hours a week with Edmen. I am always quick to take shifts when they are available.

I also find the work really rewarding – it’s not just all about giving support, you get a lot back yourself. You know, through the relationships and rapport you build with customers, it just makes the job that much more rewarding.

Any advice for people thinking about moving from Aged Care into Disability Support?

The job requires a lot of compassion and patience. I think sometimes people are not courageous enough to make a career change, but for me it has been the right decision. The best part of the job is supporting our customers to experience happiness and seeing them enjoy life – it’s very uplifting.

Looking for a career change or a new opportunity as a Disability Support Worker? Check out our open roles today and apply to join the Edmen team.

Diversity in Disability and Youth Support is a win:win

wow@shazamme.com (Default Author) — Wed, 20 Oct 2021 03:48:33 GMT

Pause for a moment to consider the people you pass on the way to your local cafe in the morning. Pause to consider the staff slinging coffees at your local. Chances are, you’ll see a mix of people of all ages representing various cultures, sexual orientation, religious beliefs and ethnicities - on the street and in the café. This is life in 21st Century Australia and it’s incredibly important that this diversity is reflected in the workforce in Disability and Youth Support - as diversity fosters a more inclusive experience.

Diversity has dual benefits, as the person receiving support and the worker both benefit, but in slightly different ways.

Here are just some of the reasons why a diverse workforce is a win-win in Disability and Youth Support Work.

Benefits for people receiving support

• Representation; my religious belief is reflected in the staff who work with me.

• Inclusion; I’m an older woman and have an older support worker who also has lived experiences and a life story to share.

• Community; my support worker is also part of my community, we know some of the same people, or share some of the same hobbies.

• Communication; my youth worker speaks multiple languages, including mine - which makes it easier for me to communicate.

• Visibility; I see myself and my culture in the people who support me, they understand.

• Experience; I get to meet people from across the globe who provide support, as a result, I learn about other cultures.

Benefits for staff

• My colleagues are from diverse backgrounds, so I learn from them.

• I can share my culture with supported persons, including cultural events or holidays.

• My managers and colleagues are from various backgrounds and work with many different people, so they understand and are open to learning when I have feedback or voice concerns.

• My individuality is recognised, I can just be me and do a great job as myself.

• I’m part of the same community as the people I support, so we always have plenty to talk about and share.

• I can be an example to the young people I work with.

• I get to work with people of all ages which helps me develop my interpersonal skills.

Irrespective of age, cultural background, religious beliefs, sexual orientation or gender identity we recognise that a diverse workplace is a richer workplace, and each individual helps to make up the fabric and form a stronger network for the people we support.

To learn more about diversity within Edmen check out what some of our current employees had to say about working with us.

Day in the life of a Youth Support Worker - Mikayla

wow@shazamme.com (Default Author) — Mon, 11 Oct 2021 23:32:24 GMT

Tell us a bit about yourself

I joined Edmen in November last year. I started off working with Arches Accomodation Supports in Queensland then moved across to Infinity Community Solutions to gain further experience. I am also a mum of 4 kids aged 2,4,6 and 8.

What’s the best thing about your job?

Teaching young people life skills and making them feel safe.

How did you get into Youth Work? What made you want to become a Youth Worker?

It’s something I really wanted to do for a long time. I didn’t have it easy growing up and spent time in a residential care myself. If I didn’t have the people back then who supported me, I wouldn’t be where I am today. I wanted to give back to the community. They say you go through stuff for a reason, so I think my reason is to help other people. I put my whole heart into my job.

What’s one of the biggest challenges of the job?

Building rapport with the kids. It takes a while to build that connection but once you have it it’s good as it makes the job much easier. I treat them how they treat me – it’s about respect and meeting them on their level. I find this helps the kids. I am very upfront with them and let them know how it is and I think they appreciate that. You have to be firm but have that unconditional care as well.

How old are the kids you support?

I’ve worked with kids as young as 7 right up to 17.

What types of Youth Work do you do with Edmen?

I’ve done both residential out of home care as well as in-home family support - this is where kids have returned to living with their families and have been reunified. In-home support involves supporting parents with techniques and skills to parent positively.

What does a typical shift look like as a Youth Support Worker?

There are two types of shifts I do with Edmen – a support shift and a sleepover shift.

When I’m on a sleepover shift, I’ll usually come into work at 9.30 in the morning when the kids are already at school. In the morning we’ll do the cleaning and then get dinner prepared and then go pick up the kids from school. After this we’ll go out and do an activity then come back home to have dinner, get the kids ready for bed. Then we might play Uno and then they are off to bed.

What activities do you do with the kids?

We do mini golf, bowling, ice skating, we go to the park – it just really depends on what they feel like doing.

Growing up did you have Youth Workers who were influential in your life?

Yep and I still see them now – they are a really big part of my life.

W hat’s your favourite thing about working with Edmen?

I get so much support from the guys {at Edmen} it’s so good. I feel supported and know they are there when I need them. I can work shifts around my kids’ schedule and football season, I can blank out my Sundays as N/A or if I can help out later in the afternoon, I’ll go in.

What’s your advice to others thinking about Youth Work as a career path?

Just to do it and try it. If you don’t like it you can always leave but it’s a job you love doing and you have a lot of fun as well.

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How to ace your online job interview

wow@shazamme.com (Default Author) — Tue, 14 Sep 2021 01:04:19 GMT

If you applied for a new job in 2020, chances are, your initial, or complete interview process was completed via Zoom - the now, infamous video conferencing platform that overtook Skype to be the go-to for work catch-ups, meetings and interviews.

With Covid-19 restrictions across Australia continuing to impact our ability to safely interact face to face many companies are sticking with the video platform for interviews - including here at Edmen Community. We’ve popped a handy guide together with what to do and the all-important what not to do so you can ace your next online job interview.

1. Be professional - Act as if you are physically attending the interview, think; personal hygiene, outfit, hair, make up, beard grooming - you get the picture!

2. Environment - Set up your camera in a well-lit part of your home that is private. If you share with others or have kids try to arrange to be home alone or have someone mind the kids.

3. Test your tech - Make sure your camera is working and you have a microphone that works well. Try to use a stable internet connection, if your internet connection can be patchy at home and it’s safe to do so, use a family member or friends internet instead. Although Zoom can be used on a phone, for a smoother interview experience use a tablet, desktop pc or laptop if you can - the larger screen helps to replicate an interview scenario and Zoom works better. Ensure all computer updates have been completed, turn off notifications on your devices - the last thing you need is a prompt to update software mid-way through your interview, or a calendar notification reminding you to worm the dog! While hiccups will inevitably occur when using technology, do a test run for peace of mind and aim to control what you can control.

4. Be prepared - Do your research, understand the role and the company and think about what you might be asked during the interview. Consider keeping notes in front of you, don’t read from them, but use them as a prompt in case you get nervous. Write down some questions to ask too - it shows great initiative to have questions about the company.

5. During the interview - Listen well, pay attention and look into the camera lens, not at yourself on the screen! (Zoom has a function to turn off the self-view, we advise using this once you're set up and in the Zoom room) Avoid distraction of items or jobs to do around your home. Staring at the oven and remembering you have to clean it won’t help your chance of landing the job - stay present! Zoom has a ‘mute’ function, it’s excellent etiquette to use this when your interviewers are speaking to reduce any background noise. Familiarise yourself with the Zoom functions so you can easily turn options on and off.

So, to recap here are the top 5 must remember to ace your Zoom interview:

- Presentation (hygiene, outfit, hair)

- Environment (lighting, quiet, private)

- Technology (Updates, microphone, camera, internet)

- Preparation (Zoom functions, role and interview questions)

- Presence (Eyes, voice, attention)

Remember, the key is to replicate a face-to-face interview situation, so take the time to set yourself up for the best chance, and we’re sure you’ll ace your next Zoom interview!

Ready to take the jump? Check out our rewarding roles in Youth and Disability Support and apply to join the Edmen crew today.

The different types of Disability Support

wow@shazamme.com (Default Author) — Wed, 21 Jul 2021 10:57:11 GMT

One of the greatest things about being a Disability Support Worker is the variety of hats you can wear in a single role. Ultimately the purpose is to empower others to enjoy a higher quality of life, but the way you go about this can vary, which creates lots of options to lead a rich and fulfilling career.

Generally, there will be two main places where support from a Disability Support Worker is most needed; at home and in the community. The type of support fits into three broad categories;

Physical assistance - think personal care to maintain hygiene or assistance with dressing.
Emotional support - think being a friend and listening or going out and socialising together.
Household support - think of an extra set of hands to tackle domestic duties such as cooking and cleaning, or perhaps food shopping and transport.

With this in mind, it’s important to reiterate that the needs of each client will vary so the level of support required will adapt accordingly. This may also change over time as things such as independence improve or health status changes.

A Disability Support Worker may be required in-home or in residential support, for educational support for one or more clients with learning disabilities. They’re also needed for community access support and support work in mental health and emotional wellbeing by supporting individuals with depression, Alzheimer's or addiction challenges. Disability Support Workers may also be found working in clinics and hospitals, providing support for hospitalised patients by working in conjunction with a team of health professionals.

The type of support varies, so here are some examples to help. In-home and in a residential setting support may start from the moment the client wakes up and you provide assistance getting out of bed, showering, dressing and having breakfast. In the community, it might involve ordering the clients preferred coffee and enjoying some time in the sun with them. In mental health settings, the clients you work with could be someone with drug or alcohol addiction. Here the focus will be on individualised support to aid recovery via facilitating access to peer support groups where professionals such as psychiatrists work with the group.

In a hospital, the support worker does not provide direct care unless specifically instructed and trained to do so. However, they play a key role as a support system and may assist in explaining and communicating with the supported client things such as reasons for admission and also the management of scheduled discharge by doing things such as confirming the discharge date and time and booking transport, ensuring all new medications, aids or equipment have accompanying strategies provided by hospital staff and that any relevant information is obtained from the hospital staff to ensure care continues at home.

As you can see, Disability Support is diverse and full of wonderful, rewarding opportunities that only a service-driven career can offer, so what are you waiting for? Explore your options today.

Moments that matter in disability support

wow@shazamme.com (Default Author) — Wed, 21 Jul 2021 10:52:18 GMT

We recently sat down with Edmen Disability Support Worker, Jannelle to get her first-hand insights into working in residential care. Read on to her discover what a typical day at work looks like and hear about the memorable moments in her career to date.

Tell us a bit about yourself

My name’s Janelle and I’m a disability support worker. I’ve been working with Edmen for nearly 2.5 years now. I became a support worker many years ago. Seeing people happy is one of the best parts of my job and I still enjoy it as much as I did when I first started as a support worker in 2011. I love seeing people achieve everything they want to achieve in their life.

Run us through a typical day at work with Edmen

I help people get ready for the day ahead. Whether it's personal hygiene, medication, going shopping, or heading out to a day program. I support my customers with all those normal things we ourselves do at home. Throughout all of this, I am working within a team and I find at Edmen, we have a really good team. The host companies we work for are really supportive and great to work alongside too.

What type of settings do you usually work in?

I usually work in group homes for people with disabilities. There are 5 residents in the home I work in, so there is lots of interaction, not just with our customers but also with the staff. We usually have a lot of fun!

What is the most challenging part of your job?

You know, I don’t really find it challenging anymore. I think when you start working in a new workplace the initial learning that is involved is probably the most challenging aspect of the job. You need to learn everything about your customers’ daily living requirements and preferences while also getting to know your colleagues. Then when you think you’ve learnt everything you need to know, something changes. You must get used to constant change every day. That’s the thing about disability support, the work is always changing and the people you support change too – just like we do.

Do you have any advice for people thinking about getting into the industry?

Open yourself up. Never think you know the job. There should never be a day that passes where you don’t learn something new. I think the day you stop learning is the day where you should go and find another career. Be open, be yourself, and put your heart into it.

From my own personal experience, know the people I support can feel the care I provide. I have worked with a lot of people with disabilities who have touched my heart in so many different ways. Your customers have to be able to trust you and know that you’re there to listen.

Have you had any memorable moments in your career to date as a disability support worker?

A lot. I think you forget about the individual moments but rather carry those times with you. I’ve been in many situations over the years where I’ve saved people’s lives since working in disability support. These are people I’ve worked with for a number of years, and I think it made that relationship and repour I had with them a lot stronger.

There was a day when I went into work and I was upset – I had an argument with my daughter of all things and as much as I left it at the front door, I was quite sad when I arrived at work. That was until one of my customers, sang to me until about 1:30 in the afternoon and suddenly, I was okay. I looked at him and said, “Mark, thank you. You’ve made Janelle very happy”. And strangely, I felt good. I went home and saw my daughter that afternoon with a totally different attitude and it was because Mark touched my heart.

What do you love most about working with Edmen?

I joined Edmen at a time when I didn’t think I was good enough. And I think when I started working with Edmen, I really shone. There has been once or twice where I’ve called my service coordinator upset about something that’s happened during a shift. Edmen have been there to listen and forwarded me on to the Employee Assistance Program (EAPs) which gives staff access to free consults with mental health professionals. I always know I can ring Edmen at any time to talk about my issues or concerns - they work alongside you. There have been times where I’ve had to cancel shifts due to illness, and I’ve never had a bad attitude about that from anyone at Edmen. To be honest, I can’t fault them.

Kicking off a new event series for Youth Workers

wow@shazamme.com (Default Author) — Tue, 01 Jun 2021 00:00:00 GMT

You may not consider yourself as someone who drives change. But here at Edmen Community, we help people realise their potential to be the change young people need to see. From supporting kids in residential care redirect a path to a better future to helping them to develop life skills, as an Edmen Youth Support Worker you make a positive impact that is often life-changing.

To get more people to consider a career in community services and recognise the important contribution Youth Support Workers make, we kicked off our first ChangeMakers event last week in Rockhampton.

The first event in the series brought together experienced Youth Support Workers, industry newbies and those interested in working in residential youth. It was a day jam-packed full of insights into into residential youth support – from work benefits to career pathways to training and qualifications. Guests had the opportunity to ask their employment-related questions, speak to training providers and apply directly to work with Edmen Community.

Fo Ioata, Edmen Community’s General Manager, believes one of the reasons ChangeMakers resonates with Youth Workers and particularly those looking to get into the sector was due to the purpose-driven focus of the event.

“This event really was the first of its kind, moving beyond just “recruitment” and instead looked at the real impact Youth Support Workers make. The enthusiasm and positive response we’ve had from our Rockhampton attendees was fantastic and proves that people are motivated by purpose-driven work, that drives positive change in the community”.

Our next ChangeMakers event will be hosted in South Australia with details to be announced later this year – so watch this space!

What does a Residential Youth Worker do, exactly?

wow@shazamme.com (Default Author) — Tue, 01 Jun 2021 00:00:00 GMT

So, you’ve heard of Residential Youth Work and it sounds interesting, but you’re not one hundred percent on what a Residential Youth Worker does exactly, including what a typical day might look like. Let us walk you through how a day may look as a Residential Youth Worker - so you can get a feel for what it’s like on the ground - courtesy of a couple of people who can speak from first-hand experience.

An element that attracts many people to Youth Work is providing support for kids who need it the most, and for Brianna in South Australia, this began in her childhood when she saw the care her Mum gave local disadvantaged kids who would drop by her house, seeking the normality they were lacking at home. At a fundamental level, this is exactly what you’ll be doing as a Residential Youth Worker. You’ll teach life skills and care for children aged from 6 up to 18 and support their social and emotional development in real-life settings.

Your day will likely start by checking in with the program planner where you can see the scheduling for the day. Based on this you might be supporting education goals side by side with the child and enjoying a post-school ice cream. You might be taking them from their residential care facility to Saturday morning sport, cooking them lunch and relaxing with a movie in the afternoon. Or maybe you will take the child to visit family and pair it with an activity like a bike ride in the park afterwards. Whatever you do, the goal is to ensure the child is safe and that you strengthen the rapport between you to improve things like self-esteem, empathy and determination so they are well-equipped to thrive in adulthood.

Residential Youth Worker Jack reckons it's the best career choice, and the best job he’s ever had. Yes, both he and Brianna say it is challenging and empathy is important when working with kids who have experienced trauma early on in life, but they both agree the rewards outweigh the challenges.

As Brianna explains, running into someone you supported years later and seeing them doing well, having them thank you for persisting with them despite the setbacks makes it all worth it, which is why a Residential Youth Worker is a special kind of role.

Sure, it will reward you well financially, but the other kinds of rewards you just can’t measure.

Day in the life of an Edmen Residential Youth Worker

wow@shazamme.com (Default Author) — Sat, 01 May 2021 00:00:00 GMT

We sat down with Residential Youth Worker, Jack, to learn what led him to a career supporting young people and why it has been his best job yet. Find out what he has to say about working with at-risk youths and get his words of wisdom for anyone thinking about getting into the sector.

What were you doing before becoming a Youth Worker?

I moved from Australia to New Zealand in 2012, and I lived there for 4 years. I moved over to play rugby.

How did you first get into youth work?

I started in Youth Work when I moved to Brisbane from New Zealand. I moved over with my family, and we knew very few people – just my uncle and a friend who introduce me to Edmen. At the time, I had my Cert IV in Youth Work so I went through the application process (which really easy), got the job and kicked off my career working with young people.

Why did you decide to pursue a career working with young people?

I’ve always had a passion for youth work. I did a bit of volunteering back in New Zealand and helped out in the community here and there. I had a pretty hard upbringing myself – we had struggles growing up. I’ve always felt strongly about helping young people learn from my own mistakes, things I’ve done in life. You know, what’s the point in having my life experiences if I can’t help the next generation. So that’s why I got into youth work.

What advice do you have to people wanting to get into Residential Youth Work?

Before I started working as a Youth Worker, I wasn’t sure which sector or type of youth work I would be best suited to. But when I got into residential care with Edmen, I just loved it. As a residential youth worker, you’re not looking after 30 kids, you’re only working with 2 or 3 so you can build really good relationships and really get to know them.

What’s been the best thing about working with Edmen?

I’ve made so many friends! The majority of my mates I have in Brisbane I’ve met through work.

What was the Edmen application process like?

It was very easy. I got referred from my friend, which was followed by a phone call from one of Edmen’s recruiters. They helped apply for a Blue Card (which you need to work with young people in QLD) and obtain a First Aid certificate. As soon as everything cleared, I think it took around 4 weeks, I picked up shifts the next day.

Run us through a typical day as a residential youth worker

Every house or youth residential centre will have a program or planner for the kids to help build structure into their day. Day-to-day activities include support with school, family visits, taking the kids to sports and cooking meals. As a residential youth worker, you are the primary carer for young people during the shift. Your main role is to keep them safe and get to really know them, whilst teaching them life skills and helping them establish a normal routine.

How old are the kids you work with?

It varies and depends on the house and program. But I’ve worked with kids aged 6 to 18 years old.

What is your advice for someone wanting to become a Youth Worker?

My honest advice is that you must come into the job selfless. You have to understand that many of these kids have been exposed to trauma so you have to have an open mindset. And most importantly, you have to have a passion for the job because it does get hard and it does get draining but it’s also very rewarding – it’s by far the best industry I’ve ever worked in. Financially, it is also very rewarding.

Day in the life of an Edmen Disability Support Worker

wow@shazamme.com (Default Author) — Thu, 01 Apr 2021 00:00:00 GMT

We sat down with Edmen Disability Support Worker, Santos, to find out about his move from Indonesia to Australia and his journey into Disability Support work. Hear what a typical day at work looks like and how Edmen enables him to pursue his passions outside of work.

Tell us a bit about yourself

My name is Santos. I’m originally from Indonesia and came to Australia in 2010. Before working with Edmen, I was working with two different disability organisations in South Australia.

I worked as a cook in a restaurant. I also used to be a dance teacher. But I never stayed very long in either of these jobs!

How did you hear about Edmen?

I friend of mine who used to work with Edmen told me about the organisation. She told me that they were a good employer that offered lots of flexibility and good pay, so I joined in 2016 and have been working with Edmen since!

Run us through a typical day working as an Edmen Disability Support Worker

With Edmen I mostly work with clients at home. I’m currently working with 5 different clients. Each day is different, but basically, I’m there to support my clients with their daily routine. This could be helping them to get ready for the day or go to work. Other tasks include personal care and supporting medication. I also support people work towards their goals and plan holidays. My job is really just supporting people with daily life at home – it’s been amazing.

What’s a little-known fact about Santos?

I have a YouTube channel – that’s something not many people know. I lot of the content I create is about my personal life, food and lifestyle so my viewers back at home can see what it is like living in Australia (I also have an Australian wife).

What would your advice be to others wanting to get into Disability Support?

I think the first thing is you need to have patience. Before I started as a Disability Support Worker, I was a bit nervous because I didn’t know if I had the patience to work with challenging behaviours. But if you just give it a go, you will grow in confidence.

Before I worked as a Disability Support Worker, I worked in many industries and jobs and I didn’t really enjoy what I was doing. But now I feel good coming to work every day because I know I’m supporting people.

What’s your favourite thing about working with Edmen?

Flexibility. I like to go home back to my country, and I enjoy travelling. Edmen is very flexible because I give them my availability and they work around that. For example, if I have something urgent on tomorrow, they are very flexible and understanding of life commitments outside of work. My supervisor, Haydn has been fantastic and very supportive when I need to talk about urgent changes to my availability.

Ready to join the Edmen crew? Check out our open Disability Support Worker roles across Australia today.

Gordon’s journey moving from Aged Care to Disability Support

wow@shazamme.com (Default Author) — Mon, 01 Mar 2021 00:00:00 GMT

Tell us a bit about yourself and your role at Edmen

My name is Gordon, I’m originally from Fiji and have been living in Australia since 2015. Before starting with Edmen, I used to work in Aged Care as an Assistant In Nursing (AIN).

I started in Edmen in December 2020 as a Disability Support Worker in New South Wales.

What made you want to be a Disability Support Worker?

I came from Aged Care and I was actually working in Newmarch House when the COVID outbreak occurred last May. It was obviously devastating for everyone involved and after 15 years in the sector, I said to myself “Okay, that’s it”. It was sort of a light blub moment for me where I thought I should do something else.

I needed a change and I like challenges, so I thought I’d explore a new avenue. I’m also a man of faith so I applied to work with Edmen and everything worked out, so I think that was God’s will in my life.

What do you like most about working with Edmen?

The flexibility – you provide your availability to Edmen and they work around you. For example, when I first started with Edmen I had a camping trip that I had booked far in advance. I didn’t want to inconvenience my new employer by taking time off so soon after starting. But then I found out employees submit their availabilities to Edmen so it wasn’t an issue. Edmen makes it easy to arrange your shifts around your lifestyle and commitments.

Also, as part time casual worker, Edmen allows you to work other jobs around your schedule and shifts with Edmen which is great. I don’t have children, but I can see this being particularly handy for parents with young kids.

How many hours on average a week do you work with Edmen?

I work around 20 hours a week and my shortest shift is 5 hours. Every day is different. I work mostly day shifts, with the occasional sleepover.

What is the most challenging part of your job?

The nature of the work can be quite unpredictable. Supporting people with challenging behaviours requires a high level of empathy and requires you to always be on the ball.

Do you have any advice for people thinking about moving from Aged Care to Disability Support?

The pay is good! But also, I say give it go. I had a lot of questions on my first day when I first started as a Disability Support Worker asking myself ‘can I do this?’ but there comes a time where we need to step out of our comfort zone and try new things. I’m glad I did because I’m really enjoying working with Edmen.

Optimising recruitment and training with a values-aligned partnership

wow@shazamme.com (Default Author) — Mon, 01 Feb 2021 00:00:00 GMT

Overview

Endeavour Foundation is an independent, for purpose organisation that provides services to people with intellectual disability in Queensland, New South Wales and Victoria.

As a registered NDIS provider, our Partner’s organisation offers a range of services including supported employment, supported independent living within disability accommodation, as well as adult education and community access programs.

Maintaining tight quality controls, Endeavour Foundation embeds safeguards and human rights frameworks and principles throughout the whole organisation.

Client Scenario

Prior to engaging Edmen Community Staffing Solutions, Endeavour Foundation identified the need to enhance responsiveness and flexibility in their frontline disability support team while maintaining a stable and secure permanent workforce. Compromising on service quality was not an option, so they sought a values-aligned workforce partner that would offer more than contingent labour hire and understood the importance of customer experience under an NDIS model.

Over the course of 10 years, Edmen has built a strong relationship with Endeavour Foundation's management while delivering a holistic workforce solution to support their service delivery and complex tiered pricing model.

A Contingent Workforce Solution

Combining industry expertise with national reach, Edmen met Endeavour Foundation's criteria for a community workforce staffing partner. Working closely with Endeavour Foundation, Edmen provides a workforce solution aligned to organisational values to acts as an extension of Endeavour Foundation's internal HR team. Core components of the partnership include recruitment, integrated training programs and after-hours rostering.

Recruitment of a contingent workforce- Edmen’s dedicated recruitment team attracts and hires casual support workers to compliment Endeavour Foundation's permanent team. Competencies and skill-based assessments are mapped to internal requirements and NDIS frameworks. Reference and background checks are completed by Edmen before staff are funnelled through the training and induction program.

Training and induction programs – Edmen provides training and induction processes are aligned to Endeavour Foundation's internal processes, resulting in a seamless and consistent experience for candidates and a value add for our client. Once equipped with the skills and knowledge, support workers are integrated into the Endeavour Foundation's team for continued development opportunities.

24/7 - After hours responsiveness – Endeavour Foundation operates residential care facilities that require support staff at different times of the day. Outsourcing after-hours recruitment to Edmen enables them to quickly respond to customer requirements around the clock, while optimising labour costs.

Client Benefits

Temp-to-perm opportunities: A key value driver in the workforce partnership is the option for Endeavour Foundation to transition casual Edmen Support Workers into permanent roles after they have worked a level of hours at no cost. This allows for increased workforce agility and maintains Endeavour Foundation's commitment to quality through retaining workers that provide long-lasting benefits to both customers and the organisation.

An agile workforce solution: A consistent percentage of Endeavour Foundation's support services are delivered by the contingent staff through Edmen’s workforce partnership. Utilising a blended model of both permanent and contingent workers, Edmen’s workforce supports Endeavour Foundation to meet strategic objectives under a complex NDIS tiered pricing model that is subject to frequent change. This has helped our Partner optimise labour costs while maintaining high standards of support to customers.

Workforce planning and regional recruitment: A core benefit of the partnership is the planning workforce initiatives undertaken with Edmen to identify and fill staffing gaps. Particularly in regional areas where staff scarcity is a challenge, Edmen’s national reach and values-aligned approach support Endeavour Foundation to attract and find quality staff to meet their workforce needs.

With a 10 year history, Edmen continues to work with Endeavour Foundation. We are proud of the long-standing relationship we have built and the workforce initiatives that have contributed to our Partner's ongoing success.

Need a staffing partner for your community service organisation? Get in touch to learn how Edmen’s workforce solutions can help optimise your service delivery and grow your organisation.

Why disability inclusive language matters

wow@shazamme.com (Default Author) — Mon, 01 Feb 2021 00:00:00 GMT

Whether you’re an experienced Disability Support Worker or someone who is thinking about getting into the sector, being aware of personal preferences in relation to how people with disabilities identify is important. In fact, everyone has a role to play when it comes to listening and respecting how people with disabilities (or anyone for that matter) choose to self-identify.

Read on for insights from the disability community on the topic, why using the right language matters and how you can support people be seen for who they are - in their own right.

The word ‘disability’ is having a moment.

Following a controversial move by a high profile organisation in 2018 to reduce discrimination by erasing the term in favour of something more inclusive which doesn’t ‘out’ anyone as disabled, a debate between those who identify as disabled and those trying to minimise the word has sparked conversation on what it means to identify as disabled and how best to express this.

Part of the argument is non-disabled members of the community attempting to explain to those with a disability about how the word ‘disability’ should be dropped in favour of something 'politically correct', a little less ‘negative’ like ‘differently-abled’ or ‘specially-abled’ which is part of a wider trend within the disability sector.

As the great Australian Athlete Kurt Fearnley explains:

”The majority of the time, the people who are non-disabled are defining what it is to be a person with a disability."

According to research published in Rehabilitation Psychology , erasing the term disability is harmful and has wide-reaching effects on the disability community. It lacks consideration for the many individual experiences and the right to self-identify.

Liza, disability advocate and blogger writes on the ‘otherness’ often experienced by disabled people in the community when interacting with non-disabled people, she describes the otherness as interpreted as somehow separate from society. Pushing to shift away from the word disabled only reinforces the ‘otherness’.

Social media movements such as #saytheword - aimed at reclaiming and vocalising the word disability - and #Abledsareweird have gained massive momentum in the last couple of years as large sections of the disabled community fight for the right to identify under the term disabled and not be pushed to identify under terms non-disabled people are more comfortable with.

Prominent voices in the movement such as Dr Anjali Forber-Pratt, an author of the paper in Rehabilitation Psychology, Assistant Professor at Vanderbilt College, Paralympian and disability advocate, argue that undermining the term disabled takes away identity and pride, and can ‘fracture our sense of unity as a culture’ to Forber-Pratt and co-authors there is a misunderstanding of the importance of the term - and this must be addressed. They explain that language affects perception and perception affects language - which is highly relevant to the disability community who often confront stigmas.

Losing the word disability, argues Forber-Pratt risks the loss of visibility, with implications on disability rights. The term disability is one of pride for the community and is viewed by many as an empowering term, as Liza writes

‘Disability is not a bad word. Being disabled isn’t something you need to whisper about or call by a different name’

If you’re curious about the language people with disabilities or customers you support prefer, always ask them first then respect their preferences. People are not all the same. Some may be proud to identify as disabled, while others may reject the term altogether. Avoid imposing your own identifying language. Instead, see people in their own right as individuals. In doing so, you’ll make the world a better, more inclusive place.

How a contingent workforce has supported organisation growth

wow@shazamme.com (Default Author) — Fri, 01 Jan 2021 00:00:00 GMT

Overview

EBL Disability Services is a registered not-for-profit organisation that provides quality lifestyle support and accommodation services to people with disabilities.

Operating across South Australia, EBL offers services designed to support individuals and their families from childhood through to adulthood in line with the NDIS practice standards and code of conduct.

Client Scenario

For EBL, the need for a contingent staffing solution became apparent nearly 10 years ago when a senior manager approved leave for nearly 50% of frontline staff at the same time. As a disability support provider, they faced the challenge of finding quality staff at very short notice familiar with the intrinsically complex and nuanced work.

When EBL engaged Edmen Community Staffing Solutions, the Client Service Management team recognised the importance of creating an end-to-end staffing solution that would deliver work-ready Support Workers to compliment EBL’s permanent frontline workforce. This needed to be aligned to EBL’s internal processes, support their EBA and built on a foundation of trust.

An Integrated Workforce Solution

Edmen worked closely with EBL to create a bespoke solution that would meet their staffing requirements. This was tailored to EBL’s requirements around preselection, agency staffing and rostering, 24/7 on-call processes.

Pre selection of frontline workforce: Edmen’s dedicated team of Recruitment Consultants source, recruit and onboard frontline workers on behalf of EBL. Selection and induction processes are mapped to EBL’s requirements, core staff competencies and workforce frameworks. Once onboarded and screened by Edmen, staff are vetted by EBL, then embedded and treated as part of the wider team. Competent workers identified as a good fit at EBL are often transitioned into permanent roles.

Agency staff and 24/7 On-Call: Edmen provides a streamlined process for EBL to access Edmen staff 24/7 hours a day. By dealing directly with Edmen’s Afterhours team, EBL can request staff for last minute shifts or for emergency cover. Edmen Support Workers now make up approximately 30% of EBL’s entire workforce. Maintaining this contingent portion enables EBL to increase organisational responsiveness and ensures they have the right staff to respond to client’s requirements.

Roster management: A core component of the workforce partnership is roster management. Edmen rosters both EBL’s casual and permanent frontline workers on a monthly basis. Prior to partnering with Edmen, EBL would roster staff a week in advance which was time-intensive process that saw the Operations Manager take up to 80 phone calls a day.

Client Benefits

Through the partnership with Edmen, EBL has been able to scale their service delivery to meet growing demand customer demand. This has contributed to their impressive growth over the last 10 years – with headcount expanding from 20 to 200 and annual turnover increasing from 1.4 million to 19.7 million.

“Edmen has been able to provide the human resources to enable us to scale quickly and help meet growing demand”.

Low staff turnover

Central to the success of the workforce partnership has been EBL’s commitment to integrate Edmen staff as a true extension of their team. When orientating Edmen staff, EBL makes it a top priority to ensure they are made to feel welcome and part of the broader ELB team.

CEO, Wendy says “Edmen staff come to us well trained and with very clear expectations. It’s important they recognise that they are part of our team and our community. That’s why we have Edmen staff that stay with us for a very long time.” This approach has been central to EBL achieving an impressive 92% staff retention rate.

Risk and compliance management

Edmen’s contingent staff that come to EBL trained and available as-needed have been a great benefit of the workforce solution. EBL’s CEO, Wendy, says they have a very thorough approach to worker screening and training given the complex nature of the work and due to the fact EBL takes responsibility as the licensee.

As well as frontline worker screening, hiring and training, Edmen supports EBL with staff performance management. If there is an incident, Edmen can respond quickly to carry out independent interviews and put individual performance plans in place. This has helped EBL shape and implement best practice procedures to reduce risk and reinforce their commitment to safety across its contingent workforce.

Improved operational efficiencies

Through outsourcing the pre-employment selection, onboarding, rostering and other contingent staff functions to Edmen, EBL has help streamline HR processes and removed the need for EBL having to undertake non-core tasks – something Wendy says has helped with both cost savings and quality.

Since partnering with Edmen, Wendy says EBL’s Operations Manager phone calls has gone from 80a day to around 10-15 calls a day. With less time spent on administrative staff related tasks, EBL can dedicate more time to client service delivery to provide the best possible support.

“ If it wasn’t for the relationship and trust we’ve built with Edmen, we wouldn’t have handed over our business like we have. There’s been a lot of effort been put in by Edmen to build that trust and that’s about being responsive when there is an issue”.

Edmen is proud to work alongside EBL and boast a genuine workforce partnership that has helped our client scale to support more people with disabilities to live meaningful lives.

Edmen continues to work with EBL Disability Services today, a relationship that now stands at nearly 10 years.

Need a staffing partner for your community service organisation? Get in touch with us to discuss how we could help your community organisations.

Improving organisation agility with a strategic workforce solution

wow@shazamme.com (Default Author) — Fri, 01 Jan 2021 00:00:00 GMT

Overview:

For nearly 4 years, Edmen has served as the primary frontline staffing provider and workforce solution for a reputable Out of Home Care provider in Queensland.

Infinity Community Solution s Ltd is a social purpose organisation that provides high-quality Therapeutic Residential Care, kinship and foster care support services as well as NDIS support services for children and young people.

Client Scenario:

As a non-government provider of Out of Home Care, Infinity operates in a predominately fee-for-service funded environment. Fluctuations in staffing demand are frequent and change is constant in the sector. Quality of care, compliance and safety standards drive business decisions and result in time-intensive hiring processes for frontline staff, therefore Infinity needed a genuine staffing partner who was well versed in the complexities of community service delivery; one that adopted a different model to the typical labour-hire agency and could act as an extension of Infinity’s brand and organisation.

An integrated workforce solution

Edmen Community Staffing Solutions provides Infinity a complete end-to-end workforce management solution. There is a dedicated Edmen team that supports nearly every staffing function from recruitment and rostering, performance management, emergency and after hours staffing, payroll and administration. Core services include:

Frontline worker recruitment: Sourcing, recruitment and screening of skilled Youth Support Workers (Care Practitioners) are core components of Edmen’s strategic partnership with Infinity. Edmen Recruitment Consultants find, recruit, screen and interview frontline workers. If emergency staff are required by Infinity – say for after-hours support or last-minute shifts – Edmen’s after-hours team can accommodate requests in short time frames if the need arises.

Probity and rostering: Edmen works with Infinity to ensure candidates meet regulatory requirements and internal staffing standards, which includes pre-service training at Infinity’s assessment centres. Once candidates have been screened, processed and selected by Edmen, they are trained by Infinity and orientated at the residential houses. Edmen rosters staff on a weekly basis using purpose-built rostering technology, achieving a streamlined experience for Infinity’s frontline workforce.

Remote care response teams: Another important component of the partnership is enabling Infinity’s remote care responses. Edmen’s extensive candidate pool and national reach, enable Infitity to deploy Youth Support Workers across the state. For instance, if a child in Brisbane has family has in another part of the state, Edmen is engaged to arrange a Youth Worker – this could be on a short-term basis or for family reunification or initial support.

Client Benefits:

Less administrative work and improved cashflow

By partnering with Edmen, Infinity has been able to reduce recruitment pressures like processing applications, filling shifts and running mass interviews. Outsourcing frontline staffing functions like sourcing, rostering, performance management, probity and payroll allows Infinity’s leadership staff to save time and focus more on value-adding work.

Along with time-saving benefits, Infinity has been able to grow rapidly since founded 4 years ago – expanding from 6 houses to 14 in 2020 alone. This growth been attributed in part to cashflow benefits realised through the workforce partnership. For example, without the need to finance fortnightly payroll for frontline employees, Infinity can claim government funding prior to paying Edmen and reduce cashflow risks.

A flexible, integrated workforce

In addition to saving time and reducing the administrative burden, the partnership has enabled Infinity to maintain a contingent workforce with flexible clauses – something CEO, Shelley Wall, says they would not have necessarily been able to do themselves. More than just a labour-hire agency, Edmen serves as an integral workforce partner to compliments Infinity’s frontline workforce by providing additional support and supervision.

“The strength of the Partnership works because Edmen works as a complimentary workforce solution, but it’s still our responsibility to ensure those people are properly prepared and embedded to represent our organisation. And that’s why it works. They’re not just agency workers who are there to fill in some hours, they are a genuine component of our workforce.”

– CEO Infinity Community Solutions, Shelley Wall

Cost savings and increased responsiveness

A key value driver in the partnership is Infinity’s ability to respond to resource demands and form care teams around children, particularly when specialised staff are required at a moment’s notice. Edmen’s national pool of Youth Support Workers enables Infinity to mobilise care responses in locations outside of usual service areas, without additional costs and large work cover premiums.

'When talking about this benefit Shelley says “We don’t have additional relocation costs – its very flexible and we’re always confident when the department talks about a difficult child protection case that we could come up with a solution. I know we have an arsenal that others don’t have.”

Need a staffing partner for your community service organisation? Get in touch to learn how Edmen’s workforce solutions can help optimise your service delivery and grow your organisation.

Interview with Edmen DCP Youth Support Worker, Brianna

wow@shazamme.com (Default Author) — Tue, 01 Dec 2020 00:00:00 GMT

Tell us a bit about yourself

My name’s Brianna and I’m a Youth Support Worker in Mt Gambier, South Australia. I’ve worked in the community service sector since 2017.

After having a child of my own, I’ve recently returned to work and joined the team at Edmen to support young people at the Department for Child Protection. I’m also currently studying Cert IV in Youth Work.

What made you want to become a Youth Support Worker?

It really started when I was young - I had a lot of first-hand experience growing up with disadvantaged kids. They would often come to my family’s house for support when they were having a hard time at home.

My mum was always very supportive towards these children I would hang out with and our home became a safe place. Mum would treat them like the mum they wanted, and I loved that we could offer them a safe environment.

Supporting these kids growing up is what really made me want to become a Youth Worker.

What does a typical day look like?

At the Department for Child Protection, I work with young people aged between 8-16 years old in residential care. We do regular activities with the kids. For example, today I took them to get ice cream and we sat down near the lake to watch the boats. They really enjoyed that. Then we took them for a bike ride – I ran behind!

A lot of the job is focused around building rapport with young people. Following routines and showing empathy are also important in the work I do.

What do you like most about your work?

For me, it’s the rewarding feeling of getting through to a child and being the support they need and the role model they deserve.

Not long ago, I saw a young person I used to support who had moved out of residential care to live independently. She saw me at the shopping centre and came up to me to personally thanked me for what I did for her. She said that she was sorry for all the hard times she put me through and that I had made a positive impact on her life.

What is the hardest part about being a Youth Support Worker?

The trauma some of these children have experienced does lead to behavioural issues which means they can act out. There are hard days. Dealing with challenging behaviours while trying to get through to them is, for me, is the most challenging part of the job.

How did you find the Edmen application / onboarding process?

Before joining Edmen, I was a stay at home mum looking to get back into the work. I came across Edmen’s job ab for Youth Support Workers with the Department for Child Protection (DCP) on Indeed and applied for the role.

I got a call back from a recruiter, Daniel, who chatted to me about the position, which I thought sounded great. That lead to a phone interview, and then I did a training assignment which I passed. I renewed my Child Safe Environments Certificate and First Aid Certificate and then I was able to start work with Edmen at the Department for Child Protection. But overall, it was great, and I felt really supported by everyone in the onboarding process.

What’s your favourite feature in the Edge mobile app?

Edge is so helpful for keeping up with shifts. I love that I can update my work availability at any time on the app.

Do you have any tips for anyone thinking about becoming a Youth Worker?

It’s more rewarding than it is challenging. The world needs more love and support, and to be able to help the children is a blessing – that’s how I view it.

Looking for your next opportunity as a Youth Worker in Adelaide?

As an approved staffing provider for the Department for Child Protection, Edmen is looking for compassionate people to join our crew. Click here to check out the job description and apply today.

Infographic: Carers in Australia

wow@shazamme.com (Default Author) — Thu, 01 Oct 2020 00:00:00 GMT

As a community staffing organisation, we spend lots of time recognising and celebrating the important work Disability and Youth Support Workers do each and every day (call us bias, but we think we have some of the best support staff in the world!). But did you know there are 2.65 million Australians that provide unpaid support to friends and family? And 1 in 11 carers are under 25?

Carers contribute enormously to both the community and the economy. This week marks National Carers Week, and at Edmen we want to help make the role of carers visible and highlight the integral role they play in Australia’s health care, aged, disability, palliative and community care systems.

Check out the infographic below for some key stats and information about carers in Australia.

To learn more about National Carers Week and how you can get involved visit: https://carersweek.com.au/

Corporate to care: Interview with Tahlia

wow@shazamme.com (Default Author) — Thu, 01 Oct 2020 00:00:00 GMT

Ever thought about switching careers to do something completely different?

Moving from a corporate career in law and politics to care, Edmen Disability Support Worker, Tahlia, did just that. We sat down with her to hear about her career change, what she finds most rewarding about her job, and why she doesn’t look back.

Mental Health: Starting & continuing the conversation

wow@shazamme.com (Default Author) — Tue, 01 Sep 2020 00:00:00 GMT

With the challenges 2020 has thrown at us, there has never been a more important time to check in on those around you. For #RUOkayDay, we chatted with Edmen Disability Support Worker, Adam. He shares how he helps his customers and particuarly men, feel supported to speak up and talk about mental health issues.

Learn more about this important cause and suicide awareness and prevention here: www.ruok.org.au/

And if you need immediate support reach out to:

Lifeline. 13 11 14. Call 24/7 for crisis support
Beyond Blue. 1300 22 4636. Call 24/7 for advice, referral and support from a trained mental health professional.
Suicide Call Back Service. 1300 659 467.

Life @ Edmen - Why work with us?

wow@shazamme.com (Default Author) — Tue, 01 Sep 2020 00:00:00 GMT

Meet a few of our friendly faces. We sat down with some of our Disability Support and Youth Workers to hear what they had to say about working at Edmen.

If you're looking to build and develop your career in the Community Service sector in a supportive environment, check out our open roles and join the crew today.

Interview with Joanne - Disability Support Worker

wow@shazamme.com (Default Author) — Wed, 01 Jul 2020 00:00:00 GMT

1. Tell us a little about your background and why you decided to become a Disability Support Worker?

Before I worked in the disabilities sector, I worked in the childcare/education industries for over 20 years and I am also a Mum to six children.

While I thoroughly enjoyed my career working with children, there came a point and time in my life where I decided that I'd like a career change. But, I still wanted to help and support people, as this is what I have a passion for. With the support of my wonderful children and partner, I decided to try the Community Services industry. I enrolled in my Certificate IV in Community Services.

I started with Edmen soon after this and knew this was definitely for me. Since working with Edmen I try to have as much fun and laughter as possible with my clients, as well as supporting them to reach their goals. Seeing my clients happy and enjoying themselves, makes my heart happy. So far I am loving the challenges and rewards of my job as a Disability Support Worker.

2. What kind of work do you do on a day-to-day basis with your clients?

The shifts usually consist of working around daily living: meals preparation, giving medications, self-care, showering/toileting, activities, cleaning, laundry, cooking, taking to appointments/outings and of course, having fun and reaching goals.

Throughout all these activities, I try to encourage and support every client to participate and do as much as they can themselves, even though we know it will take longer. This helps them to remain independent.

I work mainly work in a group home, which are commonly referred to as Supportive Independent Living (SIL). The home houses people of differing ages, with different levels of disabilities and I am rostered there most days. I believe that the consistency of a regular Disability Support Worker helps my clients.

3. Why did you choose to work with Edmen in comparison to other agencies?

I did research other companies, but Edmen was the one that resonated with me and my beliefs. Edmen gives me the flexibility to work around my family, study, as well as home schooling my son, it is my choice to accept or decline shifts each fortnight and I can put my availability in the calendar. Rostering is all online and my Service Coordinator (Nick) is very professional, understanding and open. With my current work-life balance I am now able to achieve a lot more and I am feeling less stressed.

4. What has your experience been like working with Edmen?

Amazing and a very professional company, Edmen truly goes above and beyond what I had expected.

The ability for me to work around my family and study is very important to me. They allow me to book a couple of weeks in advance so I can plan other commitments but they will also call me if last minute shifts pop up which they need filling. When the staff from Edmen call they are always in a friendly, happy mood. They are really friendly and understanding if a shift doesn’t work or I need to change my schedule.

Also, Edmen understand if you are not comfortable in certain circumstances and they are always there to listen and support me, as needed.

5. What impact do you feel you have on your client’s?

I hope that I am having a positive and meaningful impact with all the clients I work with. My main goal is to make my clients enjoy every day and be happy, that’s all. I have let my guard down and I like the fact that my clients accept me for who I am.

While COVID has forced the closure of many day programs, the clients were spending the majority of their days staying at home. As a distraction, along with dancing a lot, I like to focus on their meals, making this part of their day deliciously enjoyable. I enjoy taking my clients on outings as the restrictions are starting to ease.

6. What advice do you have for people considering becoming a Disability Support Worker?

I would highly recommend taking the leap and trying a job as a Disability Support Worker. It certainly has its challenges on a daily basis, but it is very heart-warming and rewarding. This is a tough job that requires teamwork and support. Ask for help if and when you need it, there is no shame in that. But the most rewarding part is building beautiful and lasting relationships with clients.

7. Would you recommend Edmen to other people looking to work in the industry? If so, why?

I would highly recommend Edmen. They are an outstanding and professional company to work for who will have your back if something was to go wrong. They're there for you every step of the way.

Nick (my Service Coordinator) is very supportive, understanding and friendly. My experience with Edmen has only just begun, but I can see myself staying with them for many years to come.

Interview with Aarju - Disability Support Worker

Wed, 01 Jul 2020 00:00:00 GMT

1. Tell us a little about your background and why you decided to become a Disability Support Worker?

I have done my Bachelors in Civil Engineering from Nepal and moved to Australia to study a Masters in Construction Management. I was looking for accommodation, and I saw a woman post on Gumtree that she can provide free accommodation in exchange for help in the house. The women had cerebral palsy and had been in a wheelchair all her life. I moved there and started to help her around the house, she then she asked me to join her agency so I could continue to support her. I had no background in health, so I did a First Aid and Manual Handling course and started to work as her carer.

I also worked with few other clients who had epilepsy and other disabilities. I didn’t have any family or relatives in Victoria so my clients were my friends and I thoroughly enjoyed being with them.

2. Why did you choose to work with Edmen?

Edmen is very flexible with work. I can choose my shifts and work whenever I am available. There are plenty of shifts available with Edmen and the staff are very friendly and considerate. I can do both short and long shifts.

3. What kind of work do you do on a day-to day with your clients?

Help them for personal care such as cooking, cleaning, and showering. I love that I get to travel with them and play games with them, participate in fun activities, encourage and empower them.

4. What has your experience been like working with Edmen?

So far so good. The staff have been very friendly and there is a 24/7 support available for us. I am delighted to be working with Edmen.

5. What impact do you feel you have on your client’s lives?

The fact that we help them to be independent actually boosts their confidence.

6. What’s the most rewarding thing about being a Disability Support Worker?

The joy of helping people everyday has boosted my confidence and improved my mental health. I am glad I work in the disability industry because I get to meet people and talk to them, otherwise I hardly know anyone in Australia.

7. What do you love most about your role?

Making a difference in people’s lives, having people around you and getting to talk to them, hear their stories and help them in their daily activities

8. Would you recommended Edmen to other people looking to work in the industry?

Yes, 100%. I have worked previously in other organisations, and though they were great, the shifts were very short. Edmen has long shifts as well which makes a huge difference to the hours I work.

Interview with Dharma

Wed, 01 Jul 2020 00:00:00 GMT

1. Tell us a little about your background and why you decided to become a Disability Support Worker?

I am Dharma Dotel and I have been living in Rockhampton for more than 13 years now. From the first year of arrival, I am have been involved with multicultural activities in our local communities. I worked as a chef before I joined Edmen as a Disability Support Worker. I am passionate about helping people achieve their goals. I feel satisfied when my small efforts are able to bring smiles on the faces of others, and that is the main reason behind my interest in becoming a Disability Support Worker.

2. Why did you choose to work with Edmen?

While working as a chef, I had very limited time to spend with my family and enjoy activities outside of work. Edmen provides better work-life balance which gives me more opportunity to be with my family. I love the flexible work environment and super friendly colleagues I get to work with every day.

3. What kind of work do you do on a day-to day with your clients?

I assist clients in their everyday tasks/activities which includes work around daily living (ADLS), meals preparation, giving medications, activities, cleaning, washing, cooking and fun. Previously, being a chef I am also known to make great meals. Throughout all these activities and ADLS, I encourage and support clients to involve as much as they can to ensure their independence.

4. What has your experience been like working with Edmen?

Amazing! The work environment is friendly and supportive. The flexible time schedule provides me with more time for family and social life. My Service Coordinator, Nick Srbjakoski, has been particularly amazing as he has made effort in contacting me multiple times to ask about my conditions during these recent times with the crisis. I have been very impressed by this and felt extremely supported.

5. What’s your favourite memory as a Disability Support Worker with Edmen?

My favourite memory was when I was working in a residential home. I had made lunch for our customer who barely ate anything as he usually refused his meal. One day I cooked the meal for him and he said “I love the meal and thank you for the lovely meal today, I can’t wait until you are next on the shift”. I felt content with such a compliment and felt as though I was doing a good job in taking care of him.

6. What impact do you feel you have on your client’s lives?

As a direct Disability Support Worker, my activities and responsibility make a huge impact on my client’s lives. I believe that one needs to be genuine and authentic in order to take care and create impact in the lives of others. My goal is to make sure the clients feel happy and safe at all times.

7. What’s the most rewarding thing about being a Disability Support Worker?

As a Disability Support worker the most rewarding part of the job is helping people to build skills that enable them to make decisions affecting their lives and live as independently as possible.

8. What do you love most about your role?

A support worker role is very rewarding because I am making a genuine difference to the quality of individuals’ life. I am able to provide support to vulnerable individuals who have a range of different needs, such as mental health issues, learning disabilities, medical conditions or physical disabilities. And from those different scenarios, I get opportunities to learn and think out of the box.

9. Would you recommended Edmen to other people looking to work in the industry?

I would 100% would recommend Edmen.

Edmen are an excellent company to work with, with a professional workforce that is devoted to taking care of their workers. I would highly recommend Edmen to others who are looking to join a genuine workplace with many benefits.

Interview with Chimezuru - Disability Support Worker

Wed, 01 Jul 2020 00:00:00 GMT

1. Tell us a little about your background and why you decided to become a Disability Support Worker?

I had a brief stint in Nigeria where I worked with kids of different intellectual capacities and I enjoyed the fact that I was able to make an impact in their lives. When I migrated to Australia last year, I identified the disability support services as a sector where I could continue to be impactful.

2. Why did you choose to work with Edmen?

I have a friend that was working with Edmen at the time and he told me how very people-focused the organisation is. He had wonderful things to say and he encouraged me to apply.

3. What kind of work do you do on a day-to day with your clients?

I assist with personal care, meal preparation, community access, administration of medication, social interaction, etc.

4. What has your experience been like working with Edmen?

My experience has been nothing short of amazing. Having started off in Newcastle, I moved to Sydney and the transition was so smooth, and I have the service coordinators to thank for that.

5. What’s your favourite memory as a Disability Support Worker?

It was when I met a man in church and in the course of our conversation I told him I was a Disability Support Worker, he then told me he had a daughter with a disability and asked what I do when I go to work. After I told him, he remarked that I ‘basically love people for a living’.

6. What impact do you feel you have on your client’s lives?

I have helped them to see themselves beyond the disability they may have. To see that there is more that can be got out of life.

7. What’s the most rewarding thing about being a Disability Support Worker?

The most rewarding thing for me is that it helps me see more value in myself in that I help other people see value and meaning in themselves.

8. What do you love most about your role?

What I love the most is that I am able to help others.

9. Would you recommended Edmen to other people looking to work in the industry?

Most certainly!

Interview with Titus - Youth Support Worker

Mon, 01 Jun 2020 00:00:00 GMT

1.Tell us a little about your background and why you decided to become a Youth Support Worker?

I’m a Christian and was very involved with the young people in my church. I never really thought about working with young people OUTSIDE of church, until one day one of my mates suggested that I look at becoming a Youth Support Worker. I was very nervous and unsure, but I knew I wanted to do something more rewarding and fulfilling.

2.What kind of work do you do on a day-to-day basis with your young clients?

Everything involved with their daily care, from making their school lunches, cleaning, doing laundry, cooking, accompanying them to an activity or school, or even just being there for them whenever they need to talk or vent about issues they may be struggling with.

3.What strategies do you use to build rapport with a new client?

Having fun with them and making jokes always makes them feel more comfortable. You have to remember that these young people have been through a lot so making them smile goes a long way in building a strong relationship with them.

4.Why did you choose to work with Edmen in comparison to other agencies?

The feedback from people I know and trust who have worked at Edmen was enough for me to make the decision to work for them.

5.What has your experience been like working with Edmen?

AMAZING! Best experience since I’ve ever started working. From management all the way down to fellow employees, it’s just been awesome. It’s made my transition into Youth Support work from warehousing that much more enjoyable.

6.What’s your favourite memory as a Youth Support Worker with Edmen?

My favourite memory is when I was working with a young female teen. She had a rough day at school, friends and family issues and we spent all day together and right when I was going to knock off, she said to me “Thanks for caring, today was nice. I can’t wait until you’re next on shift.” That was a reminder for me as to why I chose to be in this industry.

7.What impact do you feel you have on your client’s lives?

I believe that showing the young people that you genuinely care for them impacts their lives greatly. These young people have seen and experienced a lot throughout their lives, so being authentic and genuine shows them that you really do care for them.

8.How do you recommend other Youth support workers wind down after a busy shift?

Always do what you love! Whether it be hanging out with friends, going to the beach, playing sports etc. For me it’s always playing the guitar while laying down on my bed!

9.What advice do you have for people considering becoming a Youth support worker?

DO NOT BE FAKE! Young people can smell fake a mile away so always be genuine, be real, and be happy and positive.

10.Would you recommend Edmen to other people looking to work in the industry? If so, why?

Absolutely. Edmen show that they really do care. They’ve always looked out for me whenever I needed anything in regard to work. I would highly recommend Edmen to anyone looking to find a job in the community industry.

Lori - Disability Support Worker Interview

Mon, 01 Jun 2020 00:00:00 GMT

This week we were lucky enough to interview Lori, a hard-working disability support worker who has had jobs in the healthcare industry for over two decades. We hope you enjoy this interview as much as we did.

1. Tell us a little about your background and why you decided to become a Disability Support Worker?

I have been working in the healthcare industry for over 25 years. I first entered aged care as a profession after I obtained a certificate 3 and 4 in Aged Care. After two decades working in this complex (and can I say exhausting!) aspect of healthcare, I realised I needed a change. My body and mind were really tired and I needed to find an alternative line of work before it ruined me both mentally and physically.

I had previously done some disability support work and really enjoyed it - actually I loved it and I thought now is as good a time as ever to develop my skills and get back into the disability support field I loved so much. Helping people to achieve their goals no matter how big or small is inspiring and an honor to be a part of.

2. What kind of work do you do on a day-to-day with your clients?

I currently work 8-hour shifts in a property that houses x5 clients, all with varying complex medical histories such as Down Syndrome. All the clients are over 40 years old and are a combination of men and women.

In the mornings, with the shift starting a 0600, I receive a handover from the night shift, count the medications and also count the cash tin. The cash tin is like a “bank” where we look after and manage the client’s money. It ensures safety and so far is working really well. The counting of both the medications and also the cash tin occur before every shift.

After these routine tasks are complete, we then begin our day. This normally starts with breakfast and attending to personal care. Depending on the clients moods and behaviour this process can greatly vary in time. We then spend the next few hours writing notes, attending to the housework including washing, cleaning, vacuuming and making beds. I like to encourage the involvement of the clients even in these mundane tasks.

Normally, before COVID-19, every client generally follows a day program that is full of activities and outings to keep the clients entertained and active. Due to isolation measures, we have needed to alter these programs to be more “in house” which included activities like painting and drawing.

I can’t wait for the isolation measures to be relaxed so I can take the clients to the beach for some fish and chips - they really love this activity!

3. What strategies do you use to build rapport with a new client?

Since I have been a Disability Support Worker, we haven’t had any new clients, however I do remember what it felt like when I first walked into a house for the first time.

Spending time with clients one on one can help break down barriers and ensure they are feeling supported particularly when you are trying to develop a relationship. You have to work out their likes and dislikes. Even if the client is non-verbal, you need to observe what they appear to enjoy. You need to spend the time to understand what “makes them tick.”

4. Why did you choose to work with Edmen in comparison to other agencies and what has your experience been like?

I had heard good things about Edmen and they happened to be hiring at the same time I was looking to move out of aged care so it was perfect. The orientation was thorough and I felt well supported.

Working for an agency has its pros and cons though. I really like the work-life balance aspect of agency work where I can choose when and what time I take a shift. Plus, the money is pretty good too! However, I do find that cancellations are not unusual which can be a tad annoying when you had your day planned out.

5. What impact do you feel you have on your client’s lives?

I feel like I have a big impact. I play a huge part in whether they have a good day or not. If I come to work grumpy because of something going on at home, they sense it and it creates negative vibes around the workplace. On the other end of the spectrum, if I come to work happy, smiling and ready to do fun activities like cooking, dancing or playing games, this alters the whole dynamic for the better.

6. What’s the most rewarding thing about being a Disability Support Worker?

I feel like I am actively making a difference which I guess in reflection was more difficult to measure in aged care. When a client reaches out to give you a hug and asks, “when I am seeing you again?” and even smiles at you when you start a shift, I know I am making a difference.

7. What advice do you have for people considering becoming a disability support worker?

This is a challenging job and you’re either going to like it or you’re not. The behavioral issues can be intense, requiring the utmost patience but if you feel you can cope with it fine, go for it.

If you are reading this as an aged care worker and potentially looking for a change in career, this line of work will be much kinder on your body and little more stimulating on the mind due to every day presenting something different.

8. Would you recommend Edmen to other people looking to work in the industry? If so, why?

I sure would. The app is really easy to request your shifts and the staff on the phone are really friendly when asking if I’d like to work. My only issue is the shift cancellations but the increased volume could simply be due to COVID-19.

A big thank you to Lori for taking to the time to chat to me about life as a disability support worker. As a healthcare veteran, your clients are lucky to have you!

Cheers,

Emma Smith

Emergency Registered Nurse

Co-founder The Other Shift

theothershift.com

Heidi - Disability Support Worker

Mon, 01 Jun 2020 00:00:00 GMT

Recently, I had the pleasure of speaking with Heidi, a Disability Support Worker from NSW who originally started her career in the corporate world. She taught me the value of treasuring the smaller moments in life and embracing all opportunities for the benefit of others. I hope you enjoy this special interview.

1.Tell us a little about your background and why you decided to become a Disability Support Worker?

I haven’t always worked in disability support services. My previous life was actually in the corporate world where I remembered reaching a point in my career where I felt I wasn’t making a real difference and definitely wasn’t having the impact I wanted to.

It was during this time of self-reflection I was also going through some pretty hard times at home. My gorgeous nephew was diagnosed with cancer at the age of 22 months which was completely devastating as you can imagine. After the diagnosis I launched into the supportive aunty role, moving in and out of hospital, learning about different illnesses, side effects and medications. It was at this time I realised that this is where I need to be. This is my calling. Helping kids and young adults live with illness and chronic conditions is what excites, intrigues and motivates me.

I remember speaking to a friend about my lack of interest in the corporate world and my new found love and insight in helping kids and young adults like my nephew. She introduced me to Edmen and I have honestly loved it ever since. I find the job incredibly rewarding and feel a much better connection to the community because of it.

2.What kind of work do you do on a day-to-day with your clients?

A typical day has changed significantly since COVID-19. Each client or “customer” as they are sometimes called, has a day program where they attend an organised event five days per week. For example, one of the activities takes the clients to a farm house which is full of ducks, lizards fresh fruit, vegetables and art. They love it there. However, since COVID-19 these events have been put on hold meaning the clients are limited to activities in the home or going for drives with us.

My other roles inside the group home consist of; checking and giving medications with another carer for safety (Edmen put me through a medication course when I first started), assisting the activities of daily living (ADL’s), cleaning, shopping, housework, cooking and feeding.

Each group home is different but the one I like in particular has five boys with ages ranging from 20-30. Its fun and they love to joke around. We keep everything light and it's really nice environment to work in.

3.What strategies do you use to build rapport with a new client?

Before I launch into any form of bonding activity I like to read the clients previous notes if available and importantly their behaviour management plan. I then want to read about the actual disability and how it impacts their daily living. I want to be prepared as to the best way I can keep everyone safe.

After this research phase, I try to connect with them by using their name and showing positive body language. I treat them with value whilst helping them discover their own routine in a new environment.

Our role is to be an auntie or grandparent. Not their mum - you cannot replace somebody's mother. And our grandparents typically spoil us - what a role to play!

4. What has your experience been like working with Edmen?

Excellent. The work is wonderful and the money is unreal. I have been with Edmen for about 20 months now and it’s been a really good experience.

5. What's your favourite memory as a Disability Support Worker with Edmen?

Two years ago on new year’s day, myself and some of the other carers got together and cooked a BBQ with salads and music. It was really cool! The sun was shining bright which allowed us to dance all afternoon and everyone was so happy. Even though some of the clients were non-verbal they were all relaxed and in their own way showed they loved it.

6. What impact do you feel you have on your client's lives?

Well I think I have dual roles when considering the impact I have. Firstly, my role, though often unspoken, is to create clear, healthy expectations for the clients in regards to housework and cleaning.

Secondly, I am also their biggest fan. I am their friend, support person and carer who they can come to whenever they need a hand. I need to be mindful and present to ensure the risk remains low to everyone in the home.

The balance of these two roles makes this job incredibly interesting, rewarding and simply just feels good.

7. What's the most rewarding thing about being a Disability Support Worker?

When I first started disability support work it felt like a “drug” I couldn’t get enough of. I was finally having an impact in somebody else’s life which was something I never truly felt working in the corporate world. Working in disability gives you the ability to use your natural caring abilities.

8. How do you recommend other disability support workers wind down after a busy shift?

You have to keep your own cup full. This is really important. After every morning shift I physically book in a nap on my calendar. I take the time to have a rest and provide my body with some respite before just jumping onto the next thing.

I do a lot of Body Balance Pilates and Yoga to keep myself balanced which I find particularly useful after a busy, tiring shift.

9. What advice do you have for people considering becoming a Disability Support Worker?

No two days are the same, so if you don’t like change this job is probably not for you. Though it has its challenges, the money is fabulous, the work is exciting and you’re given the opportunity to learn a lot about people.

You have to look after yourself mentally and physically out of the job so you can perform when you get there. Self-care is so important in order to do a good job free from errors.

10. Is there anything else you’d like readers to know about you or disability support work?

I advocate fiercely for mental illness but in order to do this safely I need to be constantly up to date with guidelines and policies which govern the care of mental health clients. You need to be able to refer to up to date laws and know when something doesn’t seem right and how to report it. If you see something, say something.

What an insightful woman. Those clients in Heidi’s care probably don’t realise how lucky they are.

Cheers,

Emma Smith

Emergency Registered Nurse

Co-founder The Other Shift

theothershift.com

April - Youth Support Worker Interview

Fri, 01 May 2020 00:00:00 GMT

As a nurse who primarily looks after adults, I have always been intrigued to learn more about those who help care for our younger members of society. In particular, the youth who are vulnerable and for a variety of reasons may need support, guidance and for somebody to believe in them. This week I was lucky enough to learn first hand from April, a youth support worker, what her career is all about why she entered the support work industry.

1. Tell us a little about your background and why you decided to become a Youth Support Worker?

I began thinking about youth work around 21. I didn’t really know what it involved or what I would be doing day to day, but I did know I wanted to make a difference in people's lives.

I was personally bullied through the last few years of high school and had to see a counselor. She helped me through so much and I wanted to be able to help the next group of young people. Teaching them the coping skills to get through what is a difficult time in their lives.

2. What kind of work do you do on a day-to-day basis with your young clients?

I currently have 3 jobs in youth work which all involve very different day-to-day duties. The one thing they all have in common however, is making the young persons day/week or life that little bit better.

Some day to day tasks might be helping with homework, bullying strategies, talking about issues they might be struggling with, cooking, cleaning, sports. Providing that young person with someone who really cares for them and is in it to help make a better life for them.

3. What strategies do you use to build rapport with a new client?

Jokes and banter is a good way to start, using games and talking about their families and friends. If you sit down like a counseling session it’s going to be hard to get anything out of a young person, so involve fun activities you can do while getting them engaged and talking about things they like. This will show them you’re interested in what they have to say and you care.

4. Why did you choose to work with Edmen in comparison to other agencies?

Edmen seemed like a caring and passionate company that really cares for their employees.

5. What has your experience been like working with Edmen?

I have had an amazing experience with Edmen at all levels of interactions I’ve had. Whether that be management, other staff and even the young people I’ve been helping. Management also does a great job of taking care of their staff and check in on how everyone is doing all the time. They make me feel like a really important staff member.

6. What’s your favourite memory as a Youth Support Worker with Edmen?

I like the small things. So for me, the memory of one night where I was at a house watching a movie on Netflix, eating popcorn, having a laugh with the young person and another staff member is something I can remember vividly.

7. What impact do you feel you have on your client’s lives?

I think the clients already come from a difficult place. They’re used to people giving up on them, others coming and going all the time. So the impact I have is the care for that client and to show someone you’re not going to leave and you want the best for them. In my opinion, this is a positive impact they may not have got in their family and home life and showing this is possible can work wonders for their future.

8. How do you recommend other Youth support workers wind down after a busy shift?

My number 1 recommendation is this; if an incident has occurred, talk to your other youth workers to get it off your chest. It really helps with being able to work through it.

Some other suggestions are go for a drive, sit at a lookout, have some down time with yourself and enjoy your own company in a quiet environment - preferably outdoors, but that’s sometimes hard if you are working nights.

9. What advice do you have for people considering becoming a Youth support worker?

Be happy, be passionate (no one liked the teachers in school that seemed like they hated their job), be positive, smile, get on the young person's level, don’t act like “staff” - be more like a friendly person who cares rather than an authority figure. As a general rule, young people hate being told what to do and will often do the opposite. Interact as much or as little as they want, show them new things, teach them new things, be interested in them and ask questions.

10. Would you recommend Edmen to other people looking to work in the industry? If so, why?

Definitely! I think they are a great company to work for and treat staff with a lot of care. They have always provided me with ongoing work, obviously if and when it becomes available. If anyone were to ever ask me about getting into the industry, Edmen would be recommended for sure.

How lucky we are to have the selfless support and care from youth support workers like April. We hope this interview gave you a little insight into how incredible this group of healthcare workers are.

Emma Smith

Registered Nurse - Emergency

Co-founder The Other Shift

theothershift.com

Kelvin - Disability Support Worker Interview

Fri, 01 May 2020 00:00:00 GMT

This week we were lucky enough to interview Kelvin, a disability support worker originally from Nigeria. He is a kind, compassionate man with a huge heart and it was a pleasure to get to know him. We hope you enjoy this interview as much as we did.

1. Kelvin, can you tell us a little about yourself and why you decided to become a Disability Support Worker?

Well, I grew up in Nigeria, West Africa. As a child, I always wanted to be a valued medical practitioner. In my head, this was a way to be relevant to humanity, particularly to vulnerable people.

However, as I developed into young adulthood, I wanted to try new things and see where my other passions lie. One area which was of great interest was the finance industry which gave me some incredible opportunities like working in the finance department of the oil and gas industry in Nigeria. To further develop my passion and skills in finance I studied accounting.

My love for helping others in need was still a passion and so I started working in different facilities to develop my skills as a disability support worker. I spent over 4 years developing my skills as a support worker in a variety of settings and as such, I am now very happy to report I am very pleased that I chose to transition to this profession.

2. What does a typical day look like for you as a disability support worker?

The kind of jobs I do on day to day with my customers are numerous. They include assisting clients with personal hygiene, giving medication, preparing food, housekeeping, mentoring and providing support.

In the same vein, implementing programs aimed at helping clients achieve their individual goals and positive outcomes in respect of their personal, educational and cultural development is my core business.

3. Bonding with a new client I’m sure has some challenges, how do you break down these initial barriers?

The strategies I use to bond with a new client is generally case dependent. There are some restrictions on what you can do with particular clients so I need to make sure I have researched their past history. Looking at what previous health professionals have mentioned in the past to ensure I am effectively building relationships.

In saying that, I have over 3 years of experience working with clients diagnosed with intellectual disability, Mental Health Disorder, Autism, Asperger Syndrome, Epilepsy, Cerebral Palsy, Down Syndrome, challenging behaviors, self-harm tendencies and intellectual and physical disabilities.

As you can imagine, each of these complex groups has techniques that may work though at the same time will be absolutely ineffective to another. I apply the right skill as the situation demands to solve prevailing problems.

4. Why did you choose to work for Edmen?

The reason why I choose to work with Edmen in comparison to other agencies, is that Edmen has a good working relationship with staff members, mostly in the area of flexibility and understanding.

So far my experience working with Edmen has been extremely enjoyable and I look forward to having more of it in the future.

5. What makes you excited about work every day?

The way my client smiles or in their own way shows happiness at the work I am doing. It means I am giving the right, targeted support. That keeps me coming back every day and it makes me really happy too.

6. What impact do you feel you have on your client’s lives?

The impact I feel I have on my client's lives, is to assist them in achieving their individual goals and positive outcomes with respect to their personal or cultural background.

Over the years I have developed unique and individual strategies to support particular clients meet their goals. Being able to provide this targeted, client-centered care is critical because my job is not about me - it’s about them.

My ultimate aim is to give hope and support to the feeble or the vulnerable.

7. What are your recommendations for others looking to become a disability support worker?

Do it! Becoming a disability support worker is an extremely rewarding career.

Also, after a busy shift, it’s tempting to eat take away and to watch TV for hours but you have to be kind to your body. Instead consider eating a good, healthy meal full of veggies and get some rest. Though it may be hard some days, aim for 7-9 hours of sleep so you are fit, strong and ready to do it again the next day.

I always knew disability support workers were generous, kind people but I now have a newfound respect for anybody in this line of work. We hope you enjoyed this interview as much as we did.

Emma Smith

Registered Nurse - Emergency

Co-founder The Other Shift

theothershift.com

Tabitha. A - Disability Support Worker

Wed, 01 Apr 2020 00:00:00 GMT

This week we learn all about Tabitha. A compassionate and thoughtful Disability Support Worker originally from South Sudan. Throughout this interview, we have the opportunity to learn about her story and what advice she has for anybody considering this line of selfless work. We hope you enjoy this honest interview.

1. Tell us a little about your background and why you decided to become a Disability Support Worker?

I am of South Sudanese heritage. I was born and raised there. While growing up, I always spent time helping the elderly, cooking for them, feeding them, etc. All my life, I’ve always helped people around me. From when I was a child to where I am today, that trait hasn’t changed. Then I came to Australia in 2006 and at the beginning I decided to work with children as a family day care worker. However, always wanting to help others meant that when I found out about disability support work, then I thought that was more my calling. Helping people so they can be happy is everything to me. Seeing the smile on the face of my clients is enough for me each day.

2. What kind of work do you do on a day-to-day with your clients?

The daily routine for me normally consists of the following tasks;

· Showering your client

· Prepare their meals and snacks

· Help them putting on their clothes

· Take them for a walk

· Take them to the toilet

· Assist them with getting around

3. What strategies do you use to build rapport with a new client?

First, I always start by finding common ground. I do this by asking questions and if I can find something that we both share an interest in, then this would be achieved and I’ll make sure that becomes a discussion topic.

If my client is talking to me, I must listen attentively and carefully, making them feel welcomed to share information with me.

I will always smile and try to relax around them so that they can feel safe.

4. Why did you choose to work with Edmen?

I choose to work for Edmen because they represent what I represent. Their values correspond with mine. These include dignity and respect, by respecting the decisions of the client and how they want to be supported. Learning and reflection, by being honest and transparent and not afraid to admit when you have made a mistake, as well as knowing the boundaries of the client. Commitment to quality and support, by being flexible and always remaining calm in any situation. Making changes when necessary. Being warm, kind, reliable, empathetic and compassionate towards the people you support.

5. What impact do you feel you have on your client’s lives?

I feel I have impacted my clients lives by having them see life differently. I am always a positive thinker, so I make sure that when I leave, they have a smile on their face and try to view the world the same way.

I always want my client to think about the beautiful parts of life and how they have so much to prove by being themselves, and that age is nothing but a number and they can do whatever they want to do.

6. What’s the most rewarding thing about being a Disability Support Worker?

That is an easy question to answer, I feel most fulfilled when I’ve done everything my client has asked me to do, to realise their full potential. If I can be a support to people who need assistance to live their best life, then to me, it makes me feel like I’m making a positive difference in someone's life every day.

7. What do you love most about your role?

Each day is different from the next. I am constantly being challenged and learning something new about myself and the people in my care. You could be doing anything from facilitating group outings to helping with daily household chores. I help my clients develop their own skills and abilities by simply just being a shoulder to lean on. I get to meet new people and push myself to be the best for them. Lastly, I can never come home and say my job is ever boring!

8. What advice do you have for people considering becoming a disability support worker?

These would be my top 10 tips for someone looking to do this for a job;

· Be open minded.

· Willing to try and be flexible for the client.

· Always stay calm.

· If you need to ask, ask it.

· Always be on time.

· Be friendly towards everyone.

· Create a relationship with your client.

· Have good communication.

· Be approachable.

· Be reliable.

And a bonus tip - always be kind, caring, empathetic, honest and generous.

That’s now 11 tips, but you can never have too much advice! haha

9. Would you recommend Edmen to other people looking to work in the industry?

Yes. Absolutely!

Now that’s the type of carer I want looking after me and my family!

Cheers,

Emma

Co-founder theothershift.com

Approved provider of Agency Staffing to Department for Child Protection (DCP)

wow@shazamme.com (Default Author) — Wed, 01 Apr 2020 00:00:00 GMT

Edmen Community Staffing Solutions is excited to announced that we are an Approved Provider of Agency Staffing to Department for Child Protection (DCP) in South Australia to young people in residential care.

This partnership enables us to offer a number of Youth Worker Casual Positions in Adelaide Metro, Southern Adelaide Suburbs, Mount Barker and Murray Bridge.

By employing an Edmen Therapeutic Youth Worker to the DCP, we can support programmes aimed at young people in residential settings.

Our Youth workers work denagged with children and young people, helping them to build life skills, develop healthy relationships and make decisions that are right for them.

If successful, our Youth Workers will receive many benefits working with Edmen including:

Competitive Hourly Rates
$1,000+ Bonus Scheme Incentive
$500+ Refer a Friend Scheme
Flexible working hours
On-going work
Use of our app to view and accept shifts

To apply for a role in Adelaide South click Below.

To apply for a role in Murray Bridge click below.