Emergency Contact Information and After Hours Process
The Edmen emergency on call number should only be used in an emergency.
Please note, we do not have Edmen staff in the office between the hours of 12.30am and 6am, any calls that are made to 1300 665 880 during this time are diverted to the emergency on call number.
When to call
It is important that calls between 12:30am - 6am are for emergencies only which include reasons such as:
If you need to be replaced from the shift you are currently on
If you need replacing from a shift commencing before 7am
If you are running late to your shift that starts before 7am
If you have an issue on your current shift and cannot get through to the client on call
If there has been an incident causing injury or urgent client escalation.
When not to call
The following reasons are NOT considered urgent and should not be put through the emergency 1300 number between 12.30am - 6am.
To check your roster
To update your availability
Returning your Service Coordinator’s call from the previous day
To discuss any matters relating to your shift that starts after 7am
Frequently Asked Questions (FAQ)
Get answers to some commonly asked questions about working at Edmen.
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